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For Companies At a Glance
- Tasks: Provide first-line technical support and manage support tickets.
- Company: Dynamic IT support team based in Cardiff with a supportive culture.
- Benefits: Hands-on experience, career development, and exposure to modern technologies.
- Other info: Great opportunity for growth in a professional IT environment.
- Why this job: Kickstart your IT career while helping users and solving tech issues.
- Qualifications: Passion for technology and strong customer service skills.
The predicted salary is between 24000 - 36000 £ per year.
Are you looking to start or grow your career in IT support? We’re hiring an IT Service Desk Support Technician to join a busy and supportive service desk team based in Cardiff. This is a fantastic opportunity for someone with a passion for technology, strong customer service skills, and a desire to develop within a professional IT environment supporting an international user base.
What you’ll be doing
- Managing and progressing support tickets through their full lifecycle
- Providing phone and email-based technical assistance
- Troubleshooting hardware, software, and desktop-related issues
- Supporting Microsoft Office and Office 365 applications
- Administering user accounts via Active Directory
- Configuring printers and peripheral devices within Windows
- Keeping customers updated and ensuring incidents are resolved within SLA targets
- Contributing to continual service improvement across end-user support services
What we’re looking for
- Knowledge of Windows 10 support and desktop environments
- Familiarity with Office 365 user and group administration
- Active Directory account and group management
- Basic understanding of Azure (beneficial but not essential)
- Exposure to Service Desk tools such as ServiceNow (a plus)
- Awareness of ITIL processes and incident management
Most importantly, you’ll bring a professional attitude, willingness to learn, and great communication skills.
Location: Cardiff, UK
If you’re looking for a role where you can build hands-on technical experience, work with modern Microsoft technologies, and develop your career in IT support, we’d love to hear from you.
Service Desk Analyst in Cardiff employer: Regal Cloud
Contact Detail:
Regal Cloud Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk Analyst in Cardiff
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local tech meetups, or join online forums. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Practice your interview skills! Mock interviews with friends or using online platforms can help you feel more confident. Focus on showcasing your passion for technology and your customer service skills.
✨Tip Number 3
Tailor your approach! When you find a role that excites you, research the company and its culture. Use this knowledge to connect your skills and experiences to what they value most.
✨Tip Number 4
Don’t forget to apply through our website! We’re always looking for passionate individuals to join our team. Plus, it’s a great way to ensure your application gets seen by the right people.
We think you need these skills to ace Service Desk Analyst in Cardiff
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Service Desk Analyst role. Highlight any relevant IT support experience, especially with Windows 10 and Office 365, to catch our eye!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Share your passion for technology and customer service, and explain why you want to join our team at StudySmarter. Keep it friendly and professional!
Show Off Your Communication Skills: As a Service Desk Analyst, communication is key. In your application, demonstrate your ability to convey technical information clearly and concisely. We love candidates who can connect with users effectively!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and we can’t wait to see your application come through!
How to prepare for a job interview at Regal Cloud
✨Know Your Tech Basics
Brush up on your knowledge of Windows 10 and Office 365. Be ready to discuss how you've used these tools in the past, as well as any troubleshooting experiences. This will show your passion for technology and readiness for the role.
✨Show Off Your Customer Service Skills
Prepare examples of how you've provided excellent customer service in previous roles. Think about times when you resolved issues or helped someone understand a technical problem. This is key for a Service Desk Analyst!
✨Familiarise Yourself with ITIL Processes
Even if you’re not an expert, having a basic understanding of ITIL processes can set you apart. Research common incident management practices and be prepared to discuss how they apply to the role.
✨Ask Insightful Questions
Prepare thoughtful questions about the team, the tools they use (like ServiceNow), and their approach to continual service improvement. This shows your genuine interest in the position and helps you gauge if it’s the right fit for you.