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- Tasks: Lead a team to create an exceptional customer experience in luxury beauty retail.
- Company: Join REFY, a vibrant brand dedicated to beauty and community.
- Benefits: Enjoy 31 days holiday, commission, exclusive discounts, and health insurance.
- Why this job: Be a key player in a dynamic environment that values creativity and customer connection.
- Qualifications: 1+ years in retail management with strong coaching and communication skills.
- Other info: Flexible hours, team-building events, and tailored career growth opportunities await you.
The predicted salary is between 36000 - 60000 £ per year.
As an ambassador for REFY, the Assistant Business Manager will be at the forefront of bringing the REFY brand to life for our customers and employees. You will support the achievement of sales objectives, the excellence of our customer service and the implementation of the strategy set by Management, ensuring the highest standards across every touch point of the customer journey. You will support the management, training and development of your team and put the customer relationship and experience at the heart of all your actions. This position requires flexibility and a keen interest in luxury beauty retail.
KEY RESPONSIBILITIES- Operational Leadership
- Support the Business Manager in overseeing daily store operations to deliver a seamless, exceptional customer experience that reflects REFY's brand values.
- Ensure all retail standards, processes, and brand guidelines are consistently upheld to drive operational efficiency and brand consistency.
- Utilise sales data and customer feedback to help inform decisions that enhance store performance and the customer journey.
- Maintain strong working relationships with internal teams, store management, and external retail partners to support the success of the counter.
- Sales and Performance Management
- Actively contribute to driving sales growth by supporting the execution of key initiatives that meet and exceed KPIs and sales targets.
- Support the Business Manager in setting daily and weekly sales goals and inspiring the team to achieve them.
- Help monitor inventory levels, stock rotation, and product availability in collaboration with stock teams to ensure the counter is always well merchandised.
- Customer Engagement and Experience
- Create a warm, welcoming, and engaging atmosphere on counter that brings the REFY brand to life and makes every customer feel part of the community.
- Support the planning and delivery of in-store events and promotions to drive traffic and elevate the customer experience.
- Proactively handle customer queries and feedback, ensuring all interactions are resolved professionally and in line with REFY's service standards.
- Team Development and Coaching
- Support with onboarding, training, and mentoring team members, embedding REFY's core values and tone of voice in daily activity.
- Help foster a supportive, inclusive, and positive team culture that encourages open communication and collaboration.
- Assist in delivering regular performance feedback and coaching moments to support development and growth across the team.
- 1+ years experience in a management role in the retail industry
- Experience of managing a team
- Proven ability to coach and develop a team
- Excellent communication skills
- Strong organizational and time management skills
- Experience in inventory management and visual merchandising
- Ability to work in a fast-paced, customer-focused environment
- Flexible schedule and available to work weekends
- Ability to interact with all levels of management, work collaboratively and build positive, effective business partnerships
- 31 Days Holiday
- Community First Day: A day to support a cause you love.
- Commission & Bonus Scheme: Rewards for your hard work and success.
- Family Leave: Enhanced support for new parents.
- REFY Product Perks: Annual allowance + exclusive discounts.
- Social Events: Team-Building days and seasonal celebrations.
- Career Growth: Tailored training and development opportunities.
- Vitality Health Insurance: Health coverage with added benefits.
Assistant Business Manager in Westminster employer: Refybeauty
Contact Detail:
Refybeauty Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Business Manager in Westminster
✨Tip Number 1
Network like a pro! Reach out to people in the retail industry, especially those who work at REFY or similar brands. A friendly chat can open doors and give you insider info that could help you stand out.
✨Tip Number 2
Show your passion for luxury beauty retail during interviews. Share your experiences and how they align with REFY's values. We want to see that you’re not just looking for any job, but that you genuinely care about the brand and its customers.
✨Tip Number 3
Prepare some thoughtful questions for your interviewers. This shows you’re engaged and interested in the role. Ask about team culture, upcoming projects, or how they measure success in the Assistant Business Manager position.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the REFY family.
We think you need these skills to ace Assistant Business Manager in Westminster
Some tips for your application 🫡
Show Your Passion for Beauty: When writing your application, let your love for luxury beauty retail shine through! We want to see how you connect with the REFY brand and how you can bring that passion to life for our customers.
Highlight Your Team Skills: Make sure to emphasise your experience in managing and developing teams. We’re looking for someone who can inspire and coach others, so share examples of how you've done this in the past!
Be Data-Driven: Don’t forget to mention your ability to use sales data and customer feedback to drive decisions. We value a candidate who can blend creativity with analytical skills to enhance store performance.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Refybeauty
✨Know the Brand Inside Out
Before your interview, make sure you dive deep into REFY's brand values and product offerings. Understanding what makes REFY unique will help you articulate how you can embody their brand in your role as an Assistant Business Manager.
✨Showcase Your Leadership Skills
Be prepared to discuss your previous management experience and how you've successfully led a team. Think of specific examples where you inspired your team to meet sales targets or improved customer service, as this aligns perfectly with the responsibilities of the role.
✨Demonstrate Customer-Centric Thinking
Since the role focuses heavily on customer engagement, come ready with ideas on how to enhance the customer experience. Share any past experiences where you turned customer feedback into actionable improvements, showing that you put the customer at the heart of your actions.
✨Prepare for Scenario Questions
Expect to face scenario-based questions that assess your problem-solving skills and ability to handle challenges in a retail environment. Practice responses to situations like managing inventory issues or resolving customer complaints, as these are crucial for the role.