At a Glance
- Tasks: Lead a team of Beauty Consultants to achieve sales targets and enhance customer experience.
- Company: Join REFY, a dynamic beauty brand at Selfridges, Trafford Centre.
- Benefits: Enjoy 33 days holiday, commission, product perks, and health insurance.
- Other info: Flexible schedule with exciting team-building events and professional growth opportunities.
- Why this job: Make an impact in the beauty industry while developing your leadership skills.
- Qualifications: Experience in coaching, sales, and a passion for beauty retail.
The predicted salary is between 30000 - 40000 £ per year.
REFY are seeking a Team Leader to join our team within the beauty department at Selfridges, Trafford Centre, Manchester. In this role, you will lead by example, motivating and empowering a team of Beauty Consultants to achieve exceptional results, inspire customer loyalty and ensure every touch point reflects REFY’s standards. You’ll work closely with management to coach and develop your team, putting customer experience and brand values at the centre of everything we do.
KEY RESPONSIBILITIES
- Sales and Customer Experience
- Drive REFY’s business objectives, meeting and exceeding personal and team sales targets and KPIs.
- Engage with customers to showcase REFY products and provide personal consultations.
- Handle customer interactions effectively, focusing on high-quality resolutions while gaining insights into customer service, sales, and brand representation.
- Business Performance
- Support management in maintaining high standards of service across the sales floor, managing activities in line with peak times and customer flow.
- Assist your team in achieving sales targets through collaborative goal-setting.
- Record accurate sales information weekly to monitor performance.
- Build strong partnerships with brands and retailers.
- Collaborate closely with the stock team to maintain an accurate stock file and manage inventory levels.
- Support management in executing impactful in-store events and activations during peak seasons.
- Team Development and Leadership
- Lead the onboarding and training of new team members, embodying REFY’s core values and standards.
- Cultivate a team culture built on trust and open communication.
- Support management with team administration, including scheduling, leave management, training coordination, and other operational needs.
SKILLS, KNOWLEDGE AND EXPERIENCE
- Demonstrated expertise in coaching and developing team members.
- Excellent interpersonal skills and ability to connect with diverse customers and team members.
- A passion for the beauty industry and luxury retail environments.
- Demonstrated success in achieving individual and team sales and KPIs.
- Experience in inventory management and visual merchandising.
- Availability for a flexible schedule, including weekends.
- Skilled at engaging with all management levels and fostering collaborative, positive business relationships.
OUR BENEFITS PACKAGE
- Holiday Allowance: 33 days annually.
- Commission Structure: Rewarding performance-based incentives.
- Professional Development: Visits to HQ for education and growth opportunities.
- Family Leave: Enhanced support for new parents.
- REFY Product Perks: Monthly allowance + exclusive discounts.
- Regular Social Events: Team-Building days and seasonal parties.
- Vitality Health Insurance: Health coverage with added benefits.
- Annual Wellness Allowance: A yearly allowance to support your health and wellbeing.
Team Leader in Urmston employer: Refybeauty
REFY is an exceptional employer that prioritises employee growth and development within a vibrant retail environment at Selfridges, Trafford Centre, Manchester. With a strong focus on team culture, generous benefits including a 33-day holiday allowance, performance-based incentives, and opportunities for professional development, REFY empowers its Team Leaders to inspire their teams and deliver outstanding customer experiences. Join us to be part of a dynamic team that values collaboration, creativity, and personal well-being.
StudySmarter Expert Advice🤫
We think this is how you could land Team Leader in Urmston
✨Tip Number 1
Get to know the company culture before your interview. Check out REFY’s social media and website to see how they engage with customers and their team. This will help you tailor your answers and show that you're a great fit for their vibe.
✨Tip Number 2
Practice your pitch! You’ll want to highlight your experience in coaching and developing teams, especially in the beauty industry. Make sure you can share specific examples of how you've motivated others to hit sales targets.
✨Tip Number 3
Don’t just focus on your skills; show your passion for beauty and customer service. Bring that enthusiasm into your conversations, and let them see how much you care about creating amazing customer experiences.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. Mention something specific from your chat to remind them of your conversation and reinforce your interest in the role.
We think you need these skills to ace Team Leader in Urmston
Some tips for your application 🫡
Show Your Passion:When writing your application, let your love for the beauty industry shine through! We want to see how excited you are about working with REFY and how you can inspire others with that passion.
Tailor Your Application:Make sure to customise your CV and cover letter to reflect the key responsibilities and skills mentioned in the job description. We’re looking for candidates who align with our values and can lead a team effectively.
Highlight Your Achievements:Don’t be shy about showcasing your past successes! Whether it’s hitting sales targets or developing team members, we want to know how you’ve made an impact in previous roles.
Apply Through Our Website:For the best chance of success, make sure to submit your application through our website. It’s the easiest way for us to review your details and get back to you quickly!
How to prepare for a job interview at Refybeauty
✨Know Your Stuff
Before the interview, make sure you’re well-versed in REFY’s products and values. Familiarise yourself with their beauty range and think about how you can showcase these during your customer interactions. This will show your passion for the brand and help you connect with the interviewers.
✨Showcase Your Leadership Skills
As a Team Leader, you’ll need to demonstrate your ability to motivate and develop a team. Prepare examples of how you’ve successfully coached team members in the past, and be ready to discuss your approach to fostering a positive team culture. Highlight any specific achievements related to sales targets or team performance.
✨Engage with Customer Scenarios
Expect to be asked about handling customer interactions. Think of scenarios where you’ve provided exceptional service or resolved issues effectively. Use the STAR method (Situation, Task, Action, Result) to structure your answers, showcasing your problem-solving skills and customer focus.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, upcoming events, or how success is measured in the role. This shows your genuine interest in the position and helps you assess if it’s the right fit for you.
