At a Glance
- Tasks: Lead a team to achieve sales goals and enhance customer experiences in luxury beauty retail.
- Company: Join REFY, a brand dedicated to bringing beauty to life with exceptional service.
- Benefits: Enjoy 31 days annual leave, health insurance, and training opportunities.
- Other info: Flexible schedule required, including weekends, to meet customer needs.
- Why this job: Be part of a vibrant team culture while making a real impact in the beauty industry.
- Qualifications: Experience in coaching, sales, and a passion for beauty is essential.
The predicted salary is between 28800 - 48000 £ per year.
Team Leader
Department: Retail
Employment Type: Full Time
Location: London
Description
REFY are seeking a Team Leader to join our team within the beauty department at Selfridges, Oxford Street, London.
In this role, you will lead by example, motivating and empowering a team of Brand Consultants to achieve exceptional results, inspire customer loyalty and ensure every touch point reflects REFY’s standards. You’ll work closely with management to coach and develop your team, putting customer experience and brand values at the center of everything we do.
KEY RESPONSIBILITIES
Sales and Customer Experience
- Drive REFY’s business objectives, meeting and exceeding personal and team sales targets and KPIs.
- Engage with customers to showcase REFY products and provide personal consultations
- Handle customer interactions effectively, focusing on high-quality resolutions while gaining insights into customer service, sales, and brand representation.
Business Performance
- Support management in maintaining high standards of service across the sales floor, managing activities in line with peak times and customer flow.
- Assist your team in achieving sales targets through collaborative goal-setting.
- Record accurate sales information weekly to monitor performance.
- Build strong partnerships with brands and retailers.
- Collaborate closely with the stock team to maintain an accurate stock file and manage inventory levels.
- Support management in executing impactful in-store events and activations during peak seasons.
Team Development and Leadership
- Lead the onboarding and training of new team members, embodying REFY’s core values and standards.
- Cultivate a team culture built on trust and open communication
- Support management with team administration, including scheduling, leave management, training coordination, and other operational needs.
SKILLS, KNOWLEDGE AND EXPERIENCE
- Demonstrated expertise in coaching and developing team members
- Excellent interpersonal skills and ability to connect with diverse customers and team members
- A passion for the beauty industry and luxury retail environments
- Demonstrated success in achieving individual and team sales and KPIs
- Experience in inventory management and visual merchandising
- Availability for a flexible schedule, including weekends
- Skilled at engaging with all management levels and fostering collaborative, positive business relationships
OUR BENEFITS PACKAGE
- Holiday Allowance : 33 days annually.
- Commission Structure : Rewarding performance-based incentives.
- Professional Development : Visits to HQ for education and growth opportunities.
- Family Leave: Enhanced support for new parents.
- REFY Product Perks: Monthly allowance + exclusive discounts.
- Regular Social Events: Team-Building days and seasonal parties.
- Vitality Health Insurance: Health coverage with added benefits.
- Perkbox: Access to a range of discounts, rewards and wellbeing perks.
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Team Leader in London employer: Refybeauty
Refybeauty is an exceptional employer, offering a vibrant work culture at our Selfridges counter in London, where creativity and passion for beauty thrive. With generous holiday allowances, performance-based commissions, and ample opportunities for professional development, we empower our Beauty Consultants to grow and excel in their careers while engaging with a diverse clientele in a dynamic retail environment.
StudySmarter Expert Advice🤫
We think this is how you could land Team Leader in London
✨Tip Number 1
Familiarise yourself with REFY's brand values and product range. Understanding their ethos will help you connect with customers and demonstrate your passion for the beauty industry during interviews.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully coached and developed team members in previous roles. Highlighting these experiences will demonstrate your capability to lead a team effectively.
✨Tip Number 3
Research current trends in luxury beauty retail and be ready to discuss how you can apply this knowledge to drive sales and enhance customer experience at REFY. This will show your proactive approach and genuine interest in the industry.
✨Tip Number 4
Network with professionals in the beauty retail sector, especially those who have experience with luxury brands. Building connections can provide valuable insights and potentially lead to referrals that could strengthen your application.
We think you need these skills to ace Team Leader in London
Some tips for your application 🫡
Understand the Role:Before applying, make sure to thoroughly read the job description for the Team Leader position at REFY. Understand the key responsibilities and required skills, as this will help you tailor your application to highlight relevant experiences.
Tailor Your CV:Customise your CV to reflect your experience in luxury beauty retail and team leadership. Emphasise your achievements in sales, customer service, and team development, ensuring that you align your skills with the requirements outlined in the job description.
Craft a Compelling Cover Letter:Write a cover letter that showcases your passion for the beauty industry and your ability to lead a team. Use specific examples from your past experiences to demonstrate how you have successfully met sales targets and developed team members.
Proofread Your Application:Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a customer-facing role.
How to prepare for a job interview at Refybeauty
✨Show Your Passion for Beauty
Make sure to express your enthusiasm for the beauty industry during the interview. Share any personal experiences or insights you have about luxury retail, as this will demonstrate your genuine interest in the role and the brand.
✨Highlight Your Leadership Skills
Prepare examples of how you've successfully coached and developed team members in the past. Discuss specific situations where you led a team to achieve sales targets or improved customer experiences, showcasing your ability to inspire and motivate others.
✨Demonstrate Customer Engagement Techniques
Be ready to discuss how you would engage with customers and provide personal consultations. Think of scenarios where you effectively handled customer interactions and resolved issues, as this will show your commitment to high-quality service.
✨Discuss Flexibility and Team Culture
Emphasise your willingness to work flexible hours, including weekends, and your approach to fostering a positive team culture. Share how you would support open communication and trust within the team, aligning with REFY's core values.
