At a Glance
- Tasks: Lead a team of Beauty Consultants to achieve sales targets and enhance customer experience.
- Company: Join REFY, a dynamic beauty brand at Selfridges, Trafford Centre.
- Benefits: 33 days holiday, performance bonuses, exclusive product discounts, and health insurance.
- Other info: Enjoy regular team events and professional development opportunities.
- Why this job: Empower your team and make a real impact in the beauty industry.
- Qualifications: Experience in coaching, sales, and a passion for beauty.
REFY are seeking a Team Leader to join our team within the beauty department at Selfridges, Trafford Centre, Manchester. In this role, you will lead by example, motivating and empowering a team of Beauty Consultants to achieve exceptional results, inspire customer loyalty and ensure every touch point reflects REFY’s standards. You’ll work closely with management to coach and develop your team, putting customer experience and brand values at the centre of everything we do.
KEY RESPONSIBILITIES
- Drive REFY’s business objectives, meeting and exceeding personal and team sales targets and KPIs.
- Engage with customers to showcase REFY products and provide personal consultations.
- Handle customer interactions effectively, focusing on high-quality resolutions while gaining insights into customer service, sales, and brand representation.
- Support management in maintaining high standards of service across the sales floor, managing activities in line with peak times and customer flow.
- Assist your team in achieving sales targets through collaborative goal-setting.
- Record accurate sales information weekly to monitor performance.
- Build strong partnerships with brands and retailers.
- Collaborate closely with the stock team to maintain an accurate stock file and manage inventory levels.
- Support management in executing impactful in-store events and activations during peak seasons.
Team Development and Leadership
- Lead the onboarding and training of new team members, embodying REFY’s core values and standards.
- Cultivate a team culture built on trust and open communication.
- Support management with team administration, including scheduling, leave management, training coordination, and other operational needs.
SKILLS, KNOWLEDGE AND EXPERIENCE
- Demonstrated expertise in coaching and developing team members.
- Excellent interpersonal skills and ability to connect with diverse customers and team members.
- A passion for the beauty industry and luxury retail environments.
- Demonstrated success in achieving individual and team sales and KPIs.
- Experience in inventory management and visual merchandising.
- Availability for a flexible schedule, including weekends.
- Skilled at engaging with all management levels and fostering collaborative, positive business relationships.
OUR BENEFITS PACKAGE
- Holiday Allowance: 33 days annually.
- Commission Structure: Rewarding performance-based incentives.
- Professional Development: Visits to HQ for education and growth opportunities.
- Family Leave: Enhanced support for new parents.
- REFY Product Perks: Monthly allowance + exclusive discounts.
- Regular Social Events: Team-Building days and seasonal parties.
- Vitality Health Insurance: Health coverage with added benefits.
- Annual Wellness Allowance: A yearly allowance to support your health and wellbeing.
Team Leader employer: Refybeauty
Refybeauty is an exceptional employer, offering a vibrant work culture at our Selfridges counter in London, where creativity and passion for beauty thrive. With generous holiday allowances, performance-based commissions, and ample opportunities for professional development, we empower our Beauty Consultants to grow and excel in their careers while engaging with a diverse clientele in a dynamic retail environment.
