At a Glance
- Tasks: Lead social media strategy, manage a top-notch team, and engage with our vibrant community.
- Company: Join REFY, a forward-thinking brand that values creativity and community.
- Benefits: Full-time role with opportunities for growth, creativity, and collaboration.
- Other info: Dynamic work environment in Manchester with a focus on innovation and teamwork.
- Why this job: Be the voice of REFY and shape our online presence while making a real impact.
- Qualifications: Experience in social media management and a passion for community engagement.
The predicted salary is between 35000 - 45000 € per year.
We are looking for a highly ambitious Social & Community Manager to lead strategy and growth across all social media channels, while building and managing a team of best-in-class social marketers. This role will act as the brand’s voice globally, nurturing our community across all platforms to deliver the REFY experience at every touchpoint. The Social & Community Manager will be responsible for driving growth and engagement across key platforms, identifying new opportunities within the evolving social landscape, and ensuring our approach remains aligned with REFY’s brand ethos. Acting as a key link between our audience and internal teams, this role will ensure customer insights are consistently fed back into the business to evolve our understanding of the REFY community. Working closely with the brand, creative and customer teams, they will elevate the digital experience and strengthen how our audience connects with REFY.
KEY RESPONSIBILITIES
- Social Strategy & Planning
- Own and develop REFY’s Organic Social Media strategy to drive growth and engagement across existing and emerging platforms that align with wider marketing and business objectives.
- Set clear and ambitious KPI’s and deliver regular reporting (weekly, monthly, quarterly) with actionable insights.
- Partner with the Brand team on key REFY calendar moments and product launches to map out strategy across all platforms.
- Plan and deliver a social and community calendar of events and social activations (digital and physical) to maintain engagement beyond campaign periods (including REFY tester and in-house focus groups with our Product Development Team).
- Content Creation & Direction
- Lead social content direction in collaboration with Creative and Brand teams to ensure all output is platform relevant and community first.
- Identify future trends and pitch these into the wider creative and brand teams to ensure we remain leaders within the social media landscape.
- Brief and manage content production across internal teams and external partners (photographers, videographers, content creators).
- Own copywriting across social channels, ensuring a consistent tone of voice.
- Establish clear feedback loops with Creative to optimise content based on performance insights.
- Collaborate with Influencer and PR teams to ensure creator content is aligned with brand and platform needs.
- People & Management
- Build, manage and develop a high-performing social team, ensuring clear ownership across platforms.
- Mentor and support team members across content, reporting and best practices.
- Oversee team workflows to ensure efficient delivery and prioritisation.
- Community & Customer Insight
- Oversee community management across all platforms, ensuring a consistent and elevated brand voice.
- Monitor sentiment and identify opportunities to proactively engage and strengthen the community.
- Partner with Customer Care teams to ensure alignment in tone of voice and customer experience.
- Translate community feedback and trends into actionable insight for internal teams.
- Analytics & Reporting
- Own performance tracking across all social channels, focusing on growth, engagement and content effectiveness.
- Use data and insights to continuously refine strategy and content direction.
Social & Community Manager in Manchester employer: Refybeauty
REFY is an exceptional employer located in Manchester, offering a vibrant work culture that fosters creativity and collaboration. As a Social & Community Manager, you will have the opportunity to lead a talented team while driving impactful social strategies that resonate with our community. With a strong focus on employee growth and development, REFY provides unique advantages such as mentorship opportunities and a commitment to innovation, making it a rewarding place for those seeking meaningful employment.
StudySmarter Expert Advice🤫
We think this is how you could land Social & Community Manager in Manchester
✨Tip Number 1
Get your social media game on point! Showcase your skills by creating a standout online presence. Share your insights, engage with communities, and demonstrate your understanding of the latest trends in social media.
✨Tip Number 2
Network like a pro! Attend industry events, webinars, or local meetups to connect with other professionals. Don’t be shy—reach out to people on LinkedIn and start conversations about their experiences in social and community management.
✨Tip Number 3
Show us what you’ve got! When you land an interview, come prepared with examples of your past work. Bring case studies that highlight your successes in driving engagement and growth on social platforms.
✨Tip Number 4
Apply through our website! We love seeing candidates who are genuinely interested in joining our team. Tailor your application to reflect how your skills align with our brand ethos and the role of Social & Community Manager.
We think you need these skills to ace Social & Community Manager in Manchester
Some tips for your application 🫡
Show Your Passion for Social Media:When writing your application, let your enthusiasm for social media shine through! We want to see how you engage with communities and what excites you about the ever-evolving social landscape. Share your personal experiences and insights that align with our brand ethos.
Tailor Your Application:Make sure to customise your CV and cover letter for the Social & Community Manager role. Highlight relevant experiences that demonstrate your ability to drive growth and engagement across platforms. We love seeing how your skills can contribute to our mission!
Be Data-Driven:In your application, don’t forget to mention any experience you have with analytics and reporting. We’re looking for someone who can use data to refine strategies and content direction, so share examples of how you've used insights to make impactful decisions in the past.
Apply Through Our Website:We encourage you to apply directly through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Refybeauty
✨Know Your Platforms
Before the interview, make sure you’re well-versed in the social media platforms relevant to the role. Research their current strategies and think about how you can contribute to their growth. Being able to discuss specific examples of successful campaigns or trends will show your passion and expertise.
✨Showcase Your Community Engagement Skills
Prepare to discuss how you've previously nurtured online communities. Bring examples of how you've engaged with audiences, handled feedback, and turned insights into actionable strategies. This will demonstrate your ability to connect with the REFY community and enhance their experience.
✨Be Ready to Discuss Analytics
Since the role involves performance tracking, brush up on your analytics skills. Be prepared to talk about how you’ve used data to inform your social strategies in the past. Highlight any tools you’ve used and how they helped you achieve your goals.
✨Demonstrate Leadership Qualities
As a Social & Community Manager, you’ll be leading a team. Think of examples where you’ve successfully managed or mentored others. Discuss your approach to building a high-performing team and how you ensure everyone is aligned with the brand’s voice and objectives.
