Quality Assurance Manager in Manchester

At REFY, we’re redefining beauty through innovation, simplicity, and uncompromising quality. As Quality Assurance Manager, you’ll play a critical role in embedding quality throughout the full product lifecycle — from early-stage NPD risk assessments and development through to production, launch, and post-market quality management. Reporting to the Senior Regulatory & Technical Manager, you’ll collaborate cross-functionally with Product Development, Packaging, Supply Chain, Operations, and global suppliers to ensure products consistently meet REFY’s quality, safety, performance, and aesthetic standards. You’ll lead the development of scalable quality systems, drive continuous improvement initiatives, and establish robust processes that support business growth while maintaining best-in-class product quality.

KEY RESPONSIBILITIES

• Own and continuously improve REFY’s Quality Management System (QMS), ensuring robust and scalable quality processes.
• Own incoming goods quality control, including AQL reviews, inspections and ensuring products meet approved standards.
• Establish and maintain product and packaging quality standards, including specifications, tolerances, reference samples and range boards.
• Own product quality approvals, including PPS reviews, production samples and quality sign-off against approved standards.
• Embed quality throughout NPD, identifying risks and providing quality input from concept through production and launch.
• Manage supplier quality performance, including audits, quality issues, deviations, CAPAs and continuous improvement.
• Lead quality investigations, identifying trends, conducting Root Cause Analysis (RCA) and ensuring effective corrective actions are implemented.
• Maintain quality documentation and compliance, including SOPs, work instructions and specifications in line with GMP and applicable quality standards.
• Monitor ongoing product quality through warehouse, retained sample and production assessments.
• Act as a key quality authority across REFY, influencing decisions, collaborating cross-functionally and promoting a quality-first culture.

SKILLS, KNOWLEDGE AND EXPERIENCE

• Bachelor's degree in a scientific, engineering or related discipline.
• 6+ years experience in Quality Assurance or Quality Management within Cosmetics, FMCG, Pharmaceutical, Medical Device or other regulated industries.
• Strong knowledge of Good Manufacturing Practice (GMP), ISO 22716 and ISO 9001; familiarity with FDA/OTC requirements is advantageous.
• Strong analytical, problem-solving and root cause investigation skills, with a hands-on approach to product quality assessment and decision-making.
• Excellent communication and stakeholder management skills, with the ability to influence cross-functional teams and embed a quality-first culture across the organisation.

OUR PERKS

• 25+ Days Holiday: Start with 25, earn one for every year's service (up to 5).
• Extra Holidays: Option to buy up to 5 additional days.
• Sabbatical Leave: Take up to 3 months off after 4 years of service.
• Community First Day: A day to support a cause you love.
• Bonus Scheme: Rewards for your hard work and success.
• Family Leave: Enhanced support for new parents.
• EV Scheme: Drive electric with salary sacrifice options.
• Financial Coaching: Guidance to boost your money mindset.
• Flexible Religious Holidays: Flexibility to honour days that matter to you.
• Flexible Working: Flexi start and finish times with the option to work one day per week from home.
• REFY Product Perks: Annual allowance, exclusive discounts, and be the first to try new REFY products before any launches!
• Regular Social Events: Team-Building days and seasonal parties.
• Career Growth: Tailored training and development opportunities.
• Vitality Health Insurance: Health coverage with added benefits.