At a Glance
- Tasks: Lead a dynamic team in delivering exceptional customer experiences and driving sales.
- Company: Join REFY, a vibrant beauty brand at Selfridges, Trafford Centre.
- Benefits: Enjoy 33 days holiday, commission, product perks, and health insurance.
- Other info: Flexible schedule, regular social events, and opportunities for professional growth.
- Why this job: Be part of a passionate team that shapes the beauty retail experience.
- Qualifications: 2+ years in retail management with a flair for coaching and customer engagement.
The predicted salary is between 28000 - 30000 £ per year.
REFY are seeking a Business Manager to join our team within the beauty department at Selfridges, Trafford Centre. In this role, you will be instrumental in bringing the REFY brand to life for both customers and employees, driving sales objectives, delivering exceptional customer service, and executing the management’s strategic vision while maintaining the highest standards throughout the customer journey. You will lead the management, training, and development of your team, prioritising customer relationships and experiences in all your initiatives.
Key Responsibilities
- Operational Leadership
- Oversee daily store operations, ensuring a seamless and exceptional customer experience that resonates with our community.
- Implement and uphold REFY’s retail standards and practices that drive operational efficiency and brand consistency.
- Analyse sales data and customer feedback to inform strategies that enhance store performance and customer satisfaction.
- Build and maintain strong partnerships with retailers and stakeholders to enhance REFY’s retail presence.
- Sales and Performance Management
- Drive sales growth by developing and executing strategic initiatives to meet and exceed sales targets and KPIs.
- Collaborate with the team to set individual and collective sales goals.
- Monitor inventory levels and coordinate with stock team to ensure optimal product availability.
- Customer Engagement and Experience
- Cultivate strong relationships with customers, creating a welcoming and engaging counter environment.
- Lead the development and execution of in-store events and promotions that align with REFY’s brand and resonate with customers.
- Address customer inquiries and resolve issues promptly, ensuring high-quality service and satisfaction.
- Team Development and Coaching
- Recruit, train, and mentor team members, instilling REFY’s core values and standards in all aspects of their work.
- Foster a collaborative and positive team culture, encouraging open communication and mutual support.
- Conduct regular performance evaluations and provide constructive feedback to support individual and team development.
Skills, Knowledge and Experience
- 2+ years experience in a management role in the retail industry.
- Demonstrated expertise in managing, coaching and developing a team.
- Excellent interpersonal skills and ability to connect with diverse customers and team members.
- A passion for the beauty industry and luxury retail environments.
- Demonstrated success in driving individual and team sales targets and KPIs.
- Experience in inventory management and visual merchandising.
- Availability for a flexible schedule, including weekends.
- Skilled at engaging with all management levels and fostering collaborative, positive business relationships.
Our Benefits Package
- Holiday Allowance: 33 days annually.
- Commission Structure: Rewarding performance-based incentives.
- Professional Development: Visits to HQ for education and growth opportunities.
- Family Leave: Enhanced support for new parents.
- REFY Product Perks: Monthly allowance + exclusive discounts.
- Regular Social Events: Team-Building days and seasonal parties.
- Vitality Health Insurance: Health coverage with added benefits.
- Annual Wellness Allowance: A yearly allowance to support your health and wellbeing.
Business Manager in Manchester employer: Refybeauty
REFY is an exceptional employer that prioritises employee growth and development within a vibrant retail environment at Selfridges, Trafford Centre. With a generous benefits package including 33 days of holiday, performance-based incentives, and opportunities for professional development, REFY fosters a collaborative and supportive work culture that empowers team members to thrive in the beauty industry. Join us to be part of a dynamic team that values customer relationships and delivers outstanding service while enjoying regular social events and wellness support.
