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For Companies At a Glance
- Tasks: Lead a team to create an exceptional customer experience in luxury beauty retail.
- Company: Join REFY, a vibrant brand dedicated to beauty and community.
- Benefits: Enjoy 31 days holiday, commission schemes, and exclusive product perks.
- Why this job: Be a key player in a dynamic environment that values creativity and customer connection.
- Qualifications: 1+ years in retail management with strong coaching and communication skills.
- Other info: Flexible hours, career growth opportunities, and a supportive team culture.
The predicted salary is between 28800 - 43200 £ per year.
As an ambassador for REFY, the Assistant Business Manager will be at the forefront of bringing the REFY brand to life for our customers and employees. You will support the achievement of sales objectives, the excellence of our customer service and the implementation of the strategy set by Management, ensuring the highest standards across every touch point of the customer journey. You will support the management, training and development of your team and put the customer relationship and experience at the heart of all your actions. This position requires flexibility and a keen interest in luxury beauty retail.
KEY RESPONSIBILITIES
- Operational Leadership
- Support the Business Manager in overseeing daily store operations to deliver a seamless, exceptional customer experience that reflects REFY’s brand values.
- Ensure all retail standards, processes, and brand guidelines are consistently upheld to drive operational efficiency and brand consistency.
- Utilise sales data and customer feedback to help inform decisions that enhance store performance and the customer journey.
- Maintain strong working relationships with internal teams, store management, and external retail partners to support the success of the counter.
- Sales and Performance Management
- Actively contribute to driving sales growth by supporting the execution of key initiatives that meet and exceed KPIs and sales targets.
- Support the Business Manager in setting daily and weekly sales goals and inspiring the team to achieve them.
- Help monitor inventory levels, stock rotation, and product availability in collaboration with stock teams to ensure the counter is always well merchandised.
- Customer Engagement and Experience
- Create a warm, welcoming, and engaging atmosphere on counter that brings the REFY brand to life and makes every customer feel part of the community.
- Support the planning and delivery of in-store events and promotions to drive traffic and elevate the customer experience.
- Proactively handle customer queries and feedback, ensuring all interactions are resolved professionally and in line with REFY’s service standards.
- Team Development and Coaching
- Support with onboarding, training, and mentoring team members, embedding REFY’s core values and tone of voice in daily activity.
- Help foster a supportive, inclusive, and positive team culture that encourages open communication and collaboration.
- Assist in delivering regular performance feedback and coaching moments to support development and growth across the team.
SKILLS, KNOWLEDGE AND EXPERIENCE
- 1+ years experience in a management role in the retail industry
- Experience of managing a team
- Proven ability to coach and develop a team
- Excellent communication skills
- Strong organizational and time management skills
- Experience in inventory management and visual merchandising
- Ability to work in a fast-paced, customer-focused environment
- Flexible schedule and available to work weekends
- Ability to interact with all levels of management, work collaboratively and build positive, effective business partnerships
OUR BENEFITS PACKAGE
- 31 Days Holiday
- Community First Day: A day to support a cause you love.
- Commission & Bonus Scheme: Rewards for your hard work and success.
- Family Leave: Enhanced support for new parents.
- REFY Product Perks: Annual allowance + exclusive discounts.
- Social Events: Team-Building days and seasonal celebrations.
- Career Growth: Tailored training and development opportunities.
- Vitality Health Insurance: Health coverage with added benefits.
Assistant Business Manager in City of Westminster employer: Refybeauty
Contact Detail:
Refybeauty Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Business Manager in City of Westminster
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with current employees at REFY. Building relationships can give you insider info and might just land you an interview.
✨Tip Number 2
Show your passion for luxury beauty retail! When you get the chance to chat with hiring managers or during interviews, share your enthusiasm for the brand and how you can contribute to creating that warm, engaging atmosphere they value.
✨Tip Number 3
Prepare for those tricky interview questions! Think about how your past experiences align with the key responsibilities of the Assistant Business Manager role. Use specific examples to demonstrate your skills in team development and customer engagement.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the REFY community.
We think you need these skills to ace Assistant Business Manager in City of Westminster
Some tips for your application 🫡
Show Your Passion for Beauty: When writing your application, let your love for luxury beauty retail shine through! We want to see how you connect with the REFY brand and how you can bring that enthusiasm to our customers.
Highlight Your Team Skills: Make sure to mention any experience you have in managing or developing a team. We’re all about fostering a positive culture, so share examples of how you've supported your colleagues in the past!
Be Data-Driven: Since we value sales growth and customer feedback, include any relevant experiences where you used data to make decisions. Show us how you’ve driven performance in previous roles!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Refybeauty
✨Know the Brand Inside Out
Before your interview, dive deep into REFY's brand values and product offerings. Familiarise yourself with their mission and how they engage with customers. This will not only show your genuine interest but also help you articulate how you can embody their brand as an Assistant Business Manager.
✨Showcase Your Leadership Skills
Prepare examples from your past experience where you've successfully managed a team or improved customer service. Highlight specific instances where you coached team members or drove sales growth. This will demonstrate your capability to support the Business Manager effectively.
✨Be Ready to Discuss Sales Strategies
Think about how you would use sales data and customer feedback to enhance store performance. Be prepared to discuss your approach to setting sales goals and motivating a team to achieve them. This shows that you're proactive and results-driven, which is key for this role.
✨Engage with Customer Experience Scenarios
Anticipate questions about handling customer queries and creating a welcoming atmosphere. Prepare to share your thoughts on how to elevate the customer experience and make every interaction memorable. This will highlight your commitment to customer engagement, a core aspect of the role.
