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- Tasks: Lead daily store operations and create exceptional customer experiences in the beauty department.
- Company: Join REFY, a vibrant beauty brand at Selfridges, Birmingham.
- Benefits: 33 days holiday, performance bonuses, health insurance, and exclusive product perks.
- Why this job: Be part of a dynamic team that shapes customer experiences and drives sales.
- Qualifications: 1+ years retail management experience and a passion for beauty.
- Other info: Enjoy regular team events and professional development opportunities.
The predicted salary is between 28800 - 43200 £ per year.
REFY are seeking an Assistant Business Manager to join our team within the beauty department at Selfridges, Birmingham. In this role, you will play a key role in bringing the REFY brand to life for both customers and employees, supporting the achievement of sales objectives and delivering exceptional customer service. You will assist in executing management’s strategic vision while maintaining the highest standards throughout the customer journey. You will contribute to the management, training, and development of your team, prioritising customer relationships and experiences in all your initiatives.
KEY RESPONSIBILITIES
- Operational Leadership
- Assist in overseeing daily store operations, ensuring a seamless and exceptional customer experience that resonates with our community.
- Support the implementation and maintenance of REFY’s retail standards and practices that drive operational efficiency and brand consistency.
- Analyse sales data and customer feedback to inform strategies that enhance store performance and customer satisfaction.
- Help build and maintain strong partnerships with retailers and stakeholders to enhance REFY’s retail presence.
- Sales and Performance Management
- Support sales growth by assisting in the development of strategic initiatives to meet and exceed sales targets and KPIs.
- Collaborate with the team to set individual and collective sales goals.
- Monitor inventory levels and coordinate with stock team to ensure optimal product availability.
- Customer Engagement and Experience
- Cultivate strong relationships with customers, creating a welcoming and engaging environment.
- Assist in the development and execution of in-store events and promotions that align with REFY’s brand and resonate with customers.
- Address customer inquiries and resolve issues promptly, ensuring high-quality service and satisfaction.
- Team Development and Coaching
- Participate in the recruitment, training, and mentoring of team members, instilling REFY’s core values and standards in all aspects of their work.
- Foster a collaborative and positive team culture, encouraging open communication and mutual support.
- Support regular performance evaluations and provide constructive feedback to support individual development.
SKILLS, KNOWLEDGE AND EXPERIENCE
- 1+ years experience in a management role in the retail industry.
- Demonstrated expertise in managing, coaching and developing a team.
- Excellent interpersonal skills and ability to connect with diverse customers and team members.
- A passion for the beauty industry and luxury retail environments.
- Demonstrated success in driving individual and team sales targets and KPIs.
- Experience in inventory management and visual merchandising.
- Availability for a flexible schedule, including weekends.
- Skilled at engaging with all management levels and fostering collaborative, positive business relationships.
OUR BENEFITS PACKAGE
- Holiday Allowance: 33 days annually.
- Commission Structure: Rewarding performance-based incentives.
- Professional Development: Visits to HQ for education and growth opportunities.
- Family Leave: Enhanced support for new parents.
- REFY Product Perks: Monthly allowance + exclusive discounts.
- Regular Social Events: Team-building days and seasonal parties.
- Vitality Health Insurance: Health coverage with added benefits.
- Annual Wellness Allowance: A yearly allowance to support your health and wellbeing.
Assistant Business Manager in Birmingham employer: Refybeauty
Contact Detail:
Refybeauty Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Business Manager in Birmingham
✨Tip Number 1
Network like a pro! Reach out to people in the beauty and retail industry, especially those who work at REFY or Selfridges. A friendly chat can open doors and give you insider info that could help you stand out.
✨Tip Number 2
Show your passion for beauty! When you get the chance to meet potential employers, share your love for the industry and any relevant experiences. It’s all about making that personal connection and showing you’re the right fit for the team.
✨Tip Number 3
Prepare for interviews by practising common questions related to sales and customer service. Think of examples from your past roles where you’ve excelled in these areas. Confidence is key, so let your personality shine through!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the REFY family. Let’s make it happen!
We think you need these skills to ace Assistant Business Manager in Birmingham
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Assistant Business Manager role. Highlight your experience in retail management and how it aligns with REFY's values and goals. We want to see how you can bring the brand to life!
Showcase Your Passion: Let your love for the beauty industry shine through in your application. Share any relevant experiences or insights that demonstrate your enthusiasm for luxury retail. We’re all about passion at REFY, so don’t hold back!
Be Specific About Your Achievements: When detailing your past roles, focus on specific achievements, especially those related to sales targets and team development. Use numbers and examples to illustrate your impact. We love seeing how you’ve made a difference!
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. This way, we can easily track your application and get back to you quicker. We can’t wait to hear from you!
How to prepare for a job interview at Refybeauty
✨Know the Brand Inside Out
Before your interview, make sure you research REFY thoroughly. Understand their products, values, and what sets them apart in the beauty industry. This knowledge will help you demonstrate your passion for the brand and show how you can contribute to its success.
✨Showcase Your Leadership Skills
As an Assistant Business Manager, you'll need to lead a team effectively. Prepare examples of how you've successfully managed, coached, or developed a team in the past. Highlight specific situations where your leadership made a positive impact on sales or customer experience.
✨Prepare for Customer Engagement Scenarios
Think about how you would handle various customer interactions. Be ready to discuss how you would create a welcoming environment, resolve issues, and enhance customer satisfaction. This will show that you understand the importance of customer relationships in retail.
✨Demonstrate Your Analytical Skills
Since analysing sales data is part of the role, be prepared to talk about how you've used data to inform strategies in previous positions. Bring examples of how you've driven sales growth or improved performance based on customer feedback or inventory management.
