We are simplifying beauty. We’re committed to creating products and a community that inspire you to be your most confident self.
You’ll be part of a team that leads with authenticity and is empowered to shape the way we operate, creating an environment that reflects our shared values and aspirations.
We’re always vegan, cruelty and fragrance free and proud to be Leaping Bunny certified. Join us on an exciting journey to cut through an overwhelming market and create products and world-first formulas, that give our customers what they need and want simplified.
Acknowledged by The Sunday Times Best Places to Work 2024 and 2025.
THE ROLE
This role will support the creation and development of innovative, world-first product concepts. Reporting to the Head of NPD and working closely with the Manchester PD team, they will drive conception through to reality. This role combines creativity, technical expertise, and strategic thinking to deliver high-impact, best-in-class products that are built with and for the REFY community.
KEY RESPONSIBILITIES
- Lead product development projects end-to-end with global suppliers, ensuring formulas and packaging meet brief, compliance, testing, and community needs.
- Define product direction using community, market, and trend insights to inform innovation and concept creation.
- Lead supplier innovation meetings, identifying and developing new formulas, textures, components and concepts.
- Source innovative formula bases and packaging.
- Plan and execute product testing strategies, ensuring inclusivity and strong community resonance.
- Support in building a London-based community network, running testing sessions and focus groups globally to gather actionable insights.
- Manage project timelines, ensuring clear planning, cross-functional collaboration, and on-time delivery.
- Partner with Packaging and Technical teams to bring concepts to life, ensuring quality and functionality.
- Manage costings, supplier negotiations, and CPAs to meet target margins and launch timelines.
- Identify and mitigate risks across product, quality, and timelines, maintaining REFY’s high standards.
- Deliver marketing handovers, ensuring clear communication of product USPs and positioning.
SKILLS, KNOWLEDGE & EXPERIENCE
- Proven experience (5+ years) in colour cosmetics product development, and some experience working with hybrid/skincare products.
- Strong expertise in formulation and shade development.
- Demonstrated ability to lead and deliver multiple projects end-to-end with ownership and accountability.
- Strong innovation mindset, with the ability to generate ideas and translate them into commercially viable products.
- Excellent decision-making, problem-solving, and prioritisation skills in a fast-paced environment.
- Strong communication skills, with confidence working cross-functionally and with global suppliers.
- Strong understanding and passion for the beauty market, trends, and consumer behaviour.
OUR BENEFITS PACKAGE
- 25+ Days Holiday: Start with 25, earn one for every year's service (up to 5)
- Extra Holidays: Option to buy up to 5 additional days.
- Sabbatical Leave: Take up to 3 months off after 4 years of service.
- Community First Day: A day to support a cause you love.
- Bonus Scheme: Rewards for your hard work and success.
- Family Leave: Enhanced support for new parents.
- EV Scheme: Drive electric with salary sacrifice options.
- Financial Coaching: Guidance to boost your money mindset.
- Flexible Religious Holidays: Flexibility to honour days that matter to you.
- Flexible Working: Flexi start and finish times with the option to work one day per week from home.
- REFY Product Perks: Annual allowance, exclusive discounts, and be the first to try new REFY products before any launches!
- Regular Social Events: Team-Building days and seasonal parties.
- Career Growth: Tailored training and development opportunities.
- Vitality Health Insurance: Health coverage with added benefits.
