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- Tasks: Lead a dynamic team in luxury beauty retail and drive sales success.
- Company: Join REFY, a brand that values diversity and inclusion.
- Benefits: Enjoy perks like enhanced leave, health insurance, and training opportunities.
- Why this job: Be an ambassador for REFY and make a real impact on customer experiences.
- Qualifications: Passion for beauty, strong leadership skills, and sales experience required.
- Other info: Flexible schedule with opportunities for personal and professional growth.
The predicted salary is between 36000 - 60000 £ per year.
Join to apply for the Team Leader role at REFY. As an ambassador for REFY, the Team Leader will be at the forefront of bringing the REFY brand to life for your customers and employees. You will support and coach the team to achieve sales goals whilst ensuring the highest standards across every touch point of the customer journey. You will support the management, training and development of your team and put the customer relationship and experience at the heart of all your actions. This position requires flexibility and a keen interest in luxury beauty retail. This is an on‑site position based in Selfridges, Trafford Centre, Manchester.
Key Responsibilities
- Sales and Customer Experience: Drive REFY’s business objectives, meeting and exceeding personal and team sales targets and KPIs. Engage with customers to showcase REFY products and provide personal consultations. Handle customer interactions effectively, focusing on high‑quality resolutions while gaining insights into customer service, sales, and brand representation.
- Business Performance: Support management in maintaining high standards of service across the sales floor, managing activities in line with peak times and customer flow. Assist your team in achieving sales targets through collaborative goal‑setting. Record accurate sales information weekly to monitor performance. Build strong partnerships with brands and retailers. Collaborate closely with the stock team to maintain an accurate stock file and manage inventory levels. Support management in executing impactful in‑store events and activations during peak seasons.
- Team Development and Leadership: Lead the onboarding and training of new team members, embodying REFY’s core values and standards. Cultivate a team culture built on trust and open communication. Support management with team administration, including scheduling, leave management, training coordination, and other operational needs.
Skills, Knowledge and Expertise:
- Demonstrated expertise in coaching and developing team members.
- Excellent interpersonal skills and ability to connect with diverse customers and team members.
- A passion for the beauty industry and luxury retail environments.
- Demonstrated success in achieving individual and team sales and KPIs.
- Experience in inventory management and visual merchandising.
- Availability for a flexible schedule, including weekends.
- Skilled at engaging with all management levels and fostering collaborative, positive business relationships.
Benefits:
- Cycle to Work scheme
- Community First Day
- Enhanced Maternity and Paternity Leave
- Training and Development Opportunities
- Vitality Health Insurance
REFY are committed to fostering a workplace culture that embraces diversity and promotes inclusion. We are committed to providing equal opportunities for all employees, workers and job applicants regardless of gender, sexual orientation, marital or civil partner status, gender reassignment, race, religion or belief, colour, nationality, ethnic or national origin, disability or age, or pregnancy. Our goal is to create an environment where everyone feels confident and empowered to lead with their ideas and contribute a unique perspective.
Team Leader in Manchester employer: REFY
Contact Detail:
REFY Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Team Leader in Manchester
✨Tip Number 1
Get to know the REFY brand inside out! Familiarise yourself with their products and values so you can genuinely connect with customers. This will not only help you stand out but also show your passion for the beauty industry.
✨Tip Number 2
Practice your sales pitch! Role-play with a friend or in front of a mirror to refine your approach. Being confident and engaging during customer interactions is key to showcasing your skills and landing that Team Leader role.
✨Tip Number 3
Network like a pro! Reach out to current or former REFY employees on LinkedIn. Ask them about their experiences and any tips they might have. Building connections can give you insider knowledge and potentially a foot in the door.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the REFY team and ready to take on the challenge of leading a fantastic group.
We think you need these skills to ace Team Leader in Manchester
Some tips for your application 🫡
Show Your Passion for Beauty: When you're writing your application, let your love for the beauty industry shine through! Share any experiences or insights that highlight your enthusiasm for luxury retail and how it aligns with REFY's brand values.
Highlight Your Leadership Skills: As a Team Leader, we want to see your coaching and development skills in action. Use your application to showcase specific examples of how you've successfully led a team, achieved sales targets, or improved customer experiences.
Be Customer-Centric: Remember, the customer experience is at the heart of everything we do. In your application, mention how you've engaged with customers in the past and how you plan to bring that same energy to REFY.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and get to know you better!
How to prepare for a job interview at REFY
✨Know the Brand Inside Out
Before your interview, make sure you dive deep into REFY's brand values and product offerings. Understanding their mission and how they position themselves in the luxury beauty market will help you articulate how you can embody their brand as a Team Leader.
✨Showcase Your Coaching Skills
Be prepared to discuss specific examples of how you've successfully coached and developed team members in the past. Highlight your approach to fostering a positive team culture and how you’ve helped others achieve their sales targets.
✨Engage with Customer Experience Scenarios
Think about potential customer interactions you might face in the role. Prepare to share how you would handle various situations, focusing on high-quality resolutions and enhancing the customer journey, which is at the heart of REFY’s ethos.
✨Demonstrate Flexibility and Passion
Since this role requires flexibility, be ready to discuss your availability and willingness to work during peak times, including weekends. Also, express your genuine passion for the beauty industry and how it drives your motivation to succeed in a luxury retail environment.
