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- Tasks: Lead daily operations and create exceptional customer experiences in the beauty department.
- Company: REFY is a vegan, cruelty-free beauty brand focused on simplifying beauty for all.
- Benefits: Enjoy 31 days holiday, commission schemes, exclusive discounts, and tailored career growth opportunities.
- Why this job: Join a community-driven team that values authenticity and empowers you to lead with confidence.
- Qualifications: 2+ years in retail management, strong interpersonal skills, and a passion for beauty.
- Other info: REFY promotes diversity and inclusion, ensuring everyone feels empowered to contribute.
The predicted salary is between 30000 - 42000 £ per year.
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We are simplifying beauty. We’re committed to creating products and a community that inspire you to be your most confident self.
You’ll be part of a team that leads with authenticity and is empowered to shape the way we operate, creating an environment that reflects our shared values and aspirations.
We’re always vegan, cruelty and fragrance free and proud to be Leaping Bunny certified. Join us on an exciting journey to cut through an overwhelming market and create products and world-first formulas, that give our customers what they need and want simplified.
Acknowledged by The Sunday Times Best Places to Work 2024.
THE ROLE
REFY are seeking a Business Manager to join our team within the beauty department at Selfridges, Birmingham.
In this role, you will be instrumental in bringing the REFY brand to life for both customers and employees, driving sales objectives, delivering exceptional customer service, and executing the management’s strategic vision while maintaining the highest standards throughout the customer journey.
You will lead the management, training, and development of your team, prioritizing customer relationships and experiences in all your initiatives.
KEY RESPONSIBILTIES
Operational Leadership
- Oversee daily store operations, ensuring a seamless and exceptional customer experience that resonates with our community
- Implement and uphold REFY’s retail standards and practices that drive operational efficiency and brand consistency
- Analyse sales data and customer feedback to inform strategies that enhance store performance and customer satisfaction
- Build and maintain strong partnerships with retailers and stakeholders to enhance REFY’s retail presence
Sales and Performance Management
- Drive sales growth by developing and executing strategic initiatives to meet and exceed sales targets and KPIs
- Collaborate with the team to set individual and collective sales goals
- Monitor inventory levels and coordinate with stock team to ensure optimal product availability
Customer Engagement and Experience
- Cultivate strong relationships with customers, creating a welcoming and engaging counter environment
- Lead the development and execution of in-store events and promotions that align with REFY’s brand and resonate with customers
- Address customer inquiries and resolve issues promptly, ensuring high-quality service and satisfaction
Team Development and Coaching
- Recruit, train, and mentor team members, instilling REFY’s core values and standards in all aspects of their work
- Foster a collaborative and positive team culture, encouraging open communication and mutual support
- Conduct regular performance evaluations and provide constructive feedback to support individual and team development
SKILLS, KNOWLEDGE AND EXPERTISE
- 2+ years experience in a management role in the retail industry
- Demonstrated expertise in managing, coaching and developing a team
- Excellent interpersonal skills and ability to connect with diverse customers and team members
- A passion for the beauty industry and luxury retail environments
- Demonstrated success in driving individual and team sales targets and KPIs
- Experience in inventory management and visual merchandising
- Availability for a flexible schedule, including weekends
- Skilled at engaging with all management levels and fostering collaborative, positive business relationships
BENEFITS
- 31 Days Holiday
- Community First Day: A day to support a cause you love.
- Commision & Bonus Scheme: Rewards for your hard work and success.
- Family Leave: Enhanced support for new parents.
- REFY Product Perks: Annual allowance + exclusive discounts.
- Social Events: Team-Building days and seasonal celebrations.
- Career Growth: Tailored training and development opportunities.
- Vitality Health Insurance: Health coverage with added benefits.
WHAT MAKES US \’REFY\’
Aspirational Yet Understated: We are an aspirational brand and workforce that pushes boundaries and disrupts the market in an understated way.
Community First: We prioritise community and collaboration.
Lead Don\’t Follow: We champion innovation and initiative, creating an environment where people are empowered to lead and bring ideas to the table.
Live. Laugh. Love: We believe in fostering a positive and enjoyable work environment, promoting a healthy work-life balance and encouraging laughter and love along the way.
Your Most Confident Self: We believe in empowering our team members to bring their most confident and authentic selves to work.
REFY are committed to fostering a workplace culture that embraces diversity and promotes inclusion. We are committed to providing equal opportunities for all employees, workers and job applicants regardless of gender, sexual orientation, marital or civil partner status, gender reassignment, race, religion or belief, colour, nationality, ethnic or national origin, disability or age, or pregnancy. Our goal is to create an environment where everyone feels confident and empowered to lead with their ideas and contribute a unique perspective.
Seniority level
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Seniority level
Mid-Senior level
Employment type
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Employment type
Full-time
Job function
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Job function
Management
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Industries
Personal Care Product Manufacturing
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Business Manager employer: REFY
Contact Detail:
REFY Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Business Manager
✨Tip Number 1
Familiarise yourself with REFY's brand values and product offerings. Understanding their commitment to vegan, cruelty-free products will help you align your responses during interviews and demonstrate your passion for the beauty industry.
✨Tip Number 2
Network with current or former employees of REFY, especially those in management roles. They can provide valuable insights into the company culture and expectations, which can give you an edge in your application process.
✨Tip Number 3
Prepare to discuss specific examples of how you've driven sales growth and improved customer experiences in previous roles. Highlighting your achievements in these areas will resonate well with REFY's focus on operational leadership and customer engagement.
✨Tip Number 4
Showcase your ability to foster a positive team culture. Be ready to share strategies you've used to develop and mentor team members, as this aligns with REFY's emphasis on team development and collaboration.
We think you need these skills to ace Business Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in retail management, particularly in the beauty industry. Emphasise your leadership skills and any achievements related to sales growth or team development.
Craft a Compelling Cover Letter: In your cover letter, express your passion for the beauty industry and how your values align with REFY's commitment to authenticity and community. Mention specific examples of how you've driven sales or improved customer experiences in previous roles.
Showcase Your Interpersonal Skills: Since the role requires excellent interpersonal skills, provide examples in your application that demonstrate your ability to connect with diverse customers and team members. Highlight any experience you have in training or mentoring others.
Highlight Your Flexibility: Mention your availability for a flexible schedule, including weekends, as this is important for the role. This shows your commitment and willingness to meet the demands of the position.
How to prepare for a job interview at REFY
✨Know the Brand Inside Out
Before your interview, make sure you understand REFY's mission and values. Familiarise yourself with their product range and what sets them apart in the beauty industry. This will show your genuine interest and help you connect your experience to their brand ethos.
✨Demonstrate Leadership Skills
As a Business Manager, you'll need to showcase your leadership abilities. Prepare examples of how you've successfully managed teams, driven sales, and improved customer experiences in previous roles. Highlight your coaching and mentoring skills to illustrate your capability in developing others.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle real-life situations. Think of scenarios where you've had to resolve customer complaints or improve team performance. Use the STAR method (Situation, Task, Action, Result) to structure your responses effectively.
✨Show Your Passion for Beauty
Express your enthusiasm for the beauty industry during the interview. Share your thoughts on current trends, your favourite products, and why you believe in REFY's approach to beauty. This passion can set you apart from other candidates and demonstrate your fit for the role.
