At a Glance
- Tasks: Lead a dynamic team, drive sales, and create amazing customer experiences in luxury beauty retail.
- Company: Join REFY, a brand that values diversity and inclusion in the beauty industry.
- Benefits: Enjoy perks like enhanced leave, health insurance, and training opportunities.
- Other info: Flexible schedule with opportunities for growth in a vibrant environment.
- Why this job: Be an ambassador for REFY and make a real impact on customers and your team.
- Qualifications: Experience in coaching, sales, and a passion for beauty retail is essential.
The predicted salary is between 25933 - 31695 £ per year.
- Join to apply for the
- Team Leader role at
- REFY
As an ambassador for REFY, the Team Leader will be at the forefront of bringing the REFY brand to life for your customers and employees.
You will support and coach the team to achieve sales goals whilst ensuring the highest standards across every touch point of the customer journey.
You will support the management, training and development of your team and put the customer relationship and experience at the heart of all your actions.
This position requires flexibility and a keen interest in luxury beauty retail.
This is an on‑site position based in Selfridges, Trafford Centre, Manchester.
Key Responsibilities
- Sales and Customer Experience
- Drive REFY’s business objectives, meeting and exceeding personal and team sales targets and KPIs.
- Engage with customers to showcase REFY products and provide personal consultations.
- Handle customer interactions effectively, focusing on high‑quality resolutions while gaining insights into customer service, sales, and brand representation.
- Business Performance
- Support management in maintaining high standards of service across the sales floor, managing activities in line with peak times and customer flow.
- Assist your team in achieving sales targets through collaborative goal‑setting.
- Record accurate sales information weekly to monitor performance.
- Build strong partnerships with brands and retailers.
- Collaborate closely with the stock team to maintain an accurate stock file and manage inventory levels.
- Support management in executing impactful in‑store events and activations during peak seasons.
- Team Development and Leadership
- Lead the onboarding and training of new team members, embodying REFY’s core values and standards.
- Cultivate a team culture built on trust and open communication.
- Support management with team administration, including scheduling, leave management, training coordination, and other operational needs.
Skills, Knowledge and Expertise
- Demonstrated expertise in coaching and developing team members.
- Excellent interpersonal skills and ability to connect with diverse customers and team members.
- A passion for the beauty industry and luxury retail environments.
- Demonstrated success in achieving individual and team sales and KPIs.
- Experience in inventory management and visual merchandising.
- Availability for a flexible schedule, including weekends.
- Skilled at engaging with all management levels and fostering collaborative, positive business relationships.
Benefits
- Cycle to Work scheme
- Community First Day
- Enhanced Maternity and Paternity Leave
- Training and Development Opportunities
- Vitality Health Insurance
REFY are committed to fostering a workplace culture that embraces diversity and promotes inclusion.
We are committed to providing equal opportunities for all employees, workers and job applicants regardless of gender, sexual orientation, marital or civil partner status, gender reassignment, race, religion or belief, colour, nationality, ethnic or national origin, disability or age, or pregnancy.
Our goal is to create an environment where everyone feels confident and empowered to lead with their ideas and contribute a unique perspective.
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Team Leader in Manchester employer: REFY
REFY is an exceptional employer that prioritises employee growth and development within a vibrant luxury beauty retail environment. Located in the bustling Selfridges at Trafford Centre, Manchester, we offer a supportive work culture that values diversity and inclusion, alongside benefits such as enhanced maternity and paternity leave, health insurance, and training opportunities. Join us to lead a passionate team, drive sales success, and create memorable customer experiences while enjoying a flexible work schedule.
StudySmarter Expert Advice🤫
We think this is how you could land Team Leader in Manchester
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like REFY, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like REFY!
We think you need these skills to ace Team Leader in Manchester
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at REFY, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at REFY and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show REFY that you’re ready to jump in and contribute right away!
How to prepare for a job interview at REFY
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
