At a Glance
- Tasks: Lead a dynamic team in delivering exceptional customer experiences and driving sales.
- Company: Join REFY, a vegan and cruelty-free beauty brand recognised as one of the Best Places to Work.
- Benefits: Enjoy 31 days holiday, commission schemes, and exclusive product perks.
- Other info: Flexible schedule and opportunities for career growth in a positive work environment.
- Why this job: Be part of a community-focused brand that empowers you to be your most confident self.
- Qualifications: 2+ years in retail management with a passion for beauty and team development.
The predicted salary is between 29700 - 36300 £ per year.
We are simplifying beauty. We’re committed to creating products and a community that inspire you to be your most confident self. You’ll be part of a team that leads with authenticity and is empowered to shape the way we operate, creating an environment that reflects our shared values and aspirations. We’re always vegan, cruelty and fragrance free and proud to be Leaping Bunny certified. Join us on an exciting journey to cut through an overwhelming market and create products and world-first formulas, that give our customers what they need and want simplified.
REFY are seeking a Business Manager to join our team within the beauty department at Selfridges, Birmingham. In this role, you will be instrumental in bringing the REFY brand to life for both customers and employees, driving sales objectives, delivering exceptional customer service, and executing the management’s strategic vision while maintaining the highest standards throughout the customer journey. You will lead the management, training, and development of your team, prioritising customer relationships and experiences in all your initiatives.
KEY RESPONSIBILITIES
- Operational Leadership
- Oversee daily store operations, ensuring a seamless and exceptional customer experience that resonates with our community.
- Implement and uphold REFY’s retail standards and practices that drive operational efficiency and brand consistency.
- Analyse sales data and customer feedback to inform strategies that enhance store performance and customer satisfaction.
- Build and maintain strong partnerships with retailers and stakeholders to enhance REFY’s retail presence.
- Sales and Performance Management
- Drive sales growth by developing and executing strategic initiatives to meet and exceed sales targets and KPIs.
- Collaborate with the team to set individual and collective sales goals.
- Monitor inventory levels and coordinate with stock team to ensure optimal product availability.
- Customer Engagement and Experience
- Cultivate strong relationships with customers, creating a welcoming and engaging counter environment.
- Lead the development and execution of in-store events and promotions that align with REFY’s brand and resonate with customers.
- Address customer inquiries and resolve issues promptly, ensuring high-quality service and satisfaction.
- Team Development and Coaching
- Recruit, train, and mentor team members, instilling REFY’s core values and standards in all aspects of their work.
- Foster a collaborative and positive team culture, encouraging open communication and mutual support.
- Conduct regular performance evaluations and provide constructive feedback to support individual and team development.
SKILLS, KNOWLEDGE AND EXPERTISE
- 2+ years experience in a management role in the retail industry.
- Demonstrated expertise in managing, coaching and developing a team.
- Excellent interpersonal skills and ability to connect with diverse customers and team members.
- A passion for the beauty industry and luxury retail environments.
- Demonstrated success in driving individual and team sales targets and KPIs.
- Experience in inventory management and visual merchandising.
- Availability for a flexible schedule, including weekends.
- Skilled at engaging with all management levels and fostering collaborative, positive business relationships.
BENEFITS
- 31 Days Holiday.
- Community First Day: A day to support a cause you love.
- Commission & Bonus Scheme: Rewards for your hard work and success.
- Family Leave: Enhanced support for new parents.
- REFY Product Perks: Annual allowance + exclusive discounts.
- Social Events: Team-Building days and seasonal celebrations.
- Career Growth: Tailored training and development opportunities.
- Vitality Health Insurance: Health coverage with added benefits.
REFY are committed to fostering a workplace culture that embraces diversity and promotes inclusion. We are committed to providing equal opportunities for all employees, workers and job applicants regardless of gender, sexual orientation, marital or civil partner status, gender reassignment, race, religion or belief, colour, nationality, ethnic or national origin, disability or age, or pregnancy. Our goal is to create an environment where everyone feels confident and empowered to lead with their ideas and contribute a unique perspective.
Business Manager in Birmingham employer: REFY
REFY is an exceptional employer that prioritises community, innovation, and personal growth, making it a fantastic place for Beauty Consultants to thrive. With a commitment to inclusivity and a positive work culture, employees enjoy tailored training opportunities, generous benefits like 33 days of holiday, and a supportive environment that encourages authenticity and creativity. Located in the vibrant Selfridges London, this role offers a unique chance to engage with a diverse clientele while representing a brand recognised as one of The Sunday Times Best Places to Work.
StudySmarter Expert Advice🤫
We think this is how you could land Business Manager in Birmingham
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like REFY, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like REFY!
We think you need these skills to ace Business Manager in Birmingham
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at REFY, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at REFY and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show REFY that you’re ready to jump in and contribute right away!
How to prepare for a job interview at REFY
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
