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- Tasks: Create engaging digital content to mobilise supporters and enhance fundraising efforts.
- Company: Join Refugee Action, a charity dedicated to empowering refugees and asylum seekers for over 40 years.
- Benefits: Enjoy a competitive salary, potential hybrid working, and the chance to make a real impact.
- Why this job: Be part of a crucial moment in a respected charity's history, driving social change through digital innovation.
- Qualifications: Experience in digital communications, strong writing skills, and knowledge of social media management required.
- Other info: Applications are open to those with lived experience of forced displacement; hybrid work options available.
The predicted salary is between 36124 - 38626 £ per year.
Salary: £36,124 starting salary (salary range will increase to a max £38,626 via the length of service) per annum plus £4,190 Inner London Weighting if based in London per annum.
Contract: Fixed Term contract until June 2026.
Hours: Full-time. 35 hours per week (excluding lunch breaks). Some evening and weekend work may be required for which time off in lieu should be claimed.
Location: Any Refugee Action Office: London, Manchester, Birmingham, Bradford. We will consider a UK-based hybrid working option.
Applying for this role – please read: Applications for this role are only open to people who identify as having lived experience of forced displacement due to war, invasion, persecution or human rights abuses. Current Refugee Action employees with and without lived experience are eligible to apply.
About Refugee Action: Refugee Action exists to work with refugees and people seeking asylum who’ve survived some of the world’s worst regimes. We are a national charity with more than 40 years’ experience of empowering people who’ve survived some of the world’s worst regimes to secure the protection and support that they need to live with dignity and respect and build a new life in the UK. We do this by providing expert advice and casework, building the capacity of partner organisations and campaigning on the policies that affect them.
About the post: This exciting role would mean joining Refugee Action at a crucial point in the charity’s 40-year history, full of opportunity and potential. You will use your creative skills to support the creation of innovative digital content to engage and mobilise existing supporters and add to Refugee Action’s rapidly growing audience. Working between the fundraising and campaigns team, this role will support the Digital Communications Manager to deliver our ambitious digital strategy, focusing on the development of engaging digital content, the management of one of our key supporter databases, and will lead on the engagement and retention work which supports Refugee Action’s fundraising and campaigning.
We are looking for candidates that can demonstrate:
- Commitment to removing barriers to power for people with lived experience, and commitment to anti-racist practices.
- Understanding of how the UK’s hostile refugee protection and asylum system impacts those affected by it.
- Strong understanding of the role of digital tactics in the development and execution of campaign strategies.
- Strong writing, editing and proof-reading skills, with experience of using these within a fast-paced environment and adapting content for different audiences.
- Experience of maintaining and nurturing social media communities and creating impactful digital content.
- Knowledge of Facebook advertising, including the set-up, management and analysis of ad performance.
- Experience using Canva, or Adobe creative software – particularly Photoshop, InDesign and Premiere.
- Experience of using Engaging Networks or similar system or proven ability to learn new systems quickly.
- Thorough understanding of website optimisation with experience working with website content management systems.
- Experience of using Google AdWords, and of using reporting and analytics tools, such as Google Analytics.
- Understanding of the digital landscape, and emerging trends in web and social technology and digital fundraising.
If you have any queries regarding the process and application, please send an email to.
Information Session: We are running an information session Via Zoom on Wednesday 23 April 4pm-5pm. This will be an opportunity to learn more and ask questions about this role or about any aspect of the recruitment process. Please do attend if you’d like to know more.
Refugee Action only operates in the UK, so all roles are UK-based, and you must have the right to work in the UK.
Closing date: 27 April 2025
Date posted: 14 April 2025
Interview date: 7 May 2025
Apply: Refugee Action Society Building, Regents Wharf, 8 All Saints Street, London, N1 9RL
Senior Digital Communications Officer employer: Refugee Action
Contact Detail:
Refugee Action Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Digital Communications Officer
✨Tip Number 1
Familiarise yourself with Refugee Action's mission and values. Understanding their commitment to empowering refugees and people seeking asylum will help you align your responses during interviews and discussions, showcasing your passion for their cause.
✨Tip Number 2
Engage with Refugee Action's digital content on social media. By actively participating in their online community, you can gain insights into their current campaigns and audience engagement strategies, which will be beneficial when discussing your ideas during the interview.
✨Tip Number 3
Prepare examples of your previous digital communication successes. Be ready to discuss specific campaigns you've worked on, particularly those that involved social media management or digital content creation, as this will demonstrate your relevant experience.
✨Tip Number 4
Take advantage of the information session on Zoom. This is a great opportunity to ask questions and clarify any doubts about the role, while also showing your enthusiasm and proactive approach to learning more about the position.
We think you need these skills to ace Senior Digital Communications Officer
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the key responsibilities and required skills. Tailor your application to highlight how your experience aligns with the role of Senior Digital Communications Officer.
Showcase Relevant Experience: In your CV and cover letter, emphasise your experience in digital communications, social media management, and content creation. Provide specific examples of past projects that demonstrate your skills in these areas.
Highlight Lived Experience: Since this role is open to individuals with lived experience of forced displacement, make sure to articulate your personal journey and how it informs your commitment to the mission of Refugee Action.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Refugee Action
✨Show Your Passion for Refugee Issues
Make sure to express your commitment to supporting refugees and those seeking asylum. Share personal experiences or insights that highlight your understanding of the challenges faced by these communities, as this role is deeply rooted in lived experience.
✨Demonstrate Your Digital Skills
Be prepared to discuss your experience with digital content creation and management. Bring examples of past work, especially any campaigns you've led or contributed to, and be ready to explain how you used digital tactics to engage audiences effectively.
✨Familiarise Yourself with the Organisation
Research Refugee Action thoroughly before the interview. Understand their mission, recent campaigns, and the impact of their work. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Prepare Questions for the Interviewers
Think of insightful questions to ask during the interview. This could include inquiries about the team's current projects, the challenges they face, or how they measure the success of their digital strategies. It shows your enthusiasm and engagement with the role.
