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- Tasks: Support survivors of domestic abuse by building referral pathways and working with partners.
- Company: Join a dedicated team focused on making a difference in the community.
- Benefits: Competitive salary, hybrid working, and a supportive work environment.
- Why this job: Make a real impact in the lives of women while developing your skills.
- Qualifications: Experience in providing support to women and knowledge of relevant legislation.
- Other info: Full-time role with opportunities for professional growth until March 2027.
The predicted salary is between 28857 - 28857 £ per year.
Location: Hybrid working with a requirement to occasionally work at Head Office (Vauxhall, London) and co-locations across London
Salary: £28,857.12 per annum, Inclusive of London Weighting, which may not be applicable depending on your home location and any agreed permanent homeworking arrangement
Contract type: Full Time, Fixed Term (until March 2027)
Hours: 37.5 hours per week
We are recruiting for a Duty Worker who will support the Ascent Pan London Service in building sustainable referral pathways and joint working protocols with a range of partners working with survivors of domestic abuse. The central duty team (3 duty workers) will work closely with Refuge’s 6 floating support workers and floating support manager, and each service in the partnership has dedicated management to provide support and oversight for staff, and lead on safeguarding and project management.
We are looking for someone who has proven experience of providing direct emotional and practical support to women as well as up-to-date knowledge of legislation relating to survivors of gender-based violence. The post-holder will also have excellent casework skills, good written and verbal communication skills, clear professional boundaries, and be a proactive team player.
This post is restricted to women due to the nature of the role. The Occupational Requirement under Schedule 9 (part 1) of the Equality Act 2010 applies.
Closing Date: 09:00am on 24 April 2026
Interview Date: 5 May 2026
Duty Worker in London employer: Refuge
Contact Detail:
Refuge Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Duty Worker in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those who work with survivors of domestic abuse. A friendly chat can lead to valuable insights and even job leads.
✨Tip Number 2
Prepare for your interview by researching the organisation and its values. We want to see that you’re genuinely passionate about supporting survivors and have a solid understanding of the challenges they face.
✨Tip Number 3
Showcase your casework skills during interviews. Be ready to discuss specific examples where you've provided emotional and practical support. We love hearing about real-life experiences!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always on the lookout for passionate individuals like you to join our team.
We think you need these skills to ace Duty Worker in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight your experience in providing emotional and practical support. We want to see how your skills align with the role of Duty Worker, so don’t hold back on showcasing your relevant experience!
Showcase Your Communication Skills: Since good written communication is key for this role, ensure your application is clear and concise. We love a well-structured application that reflects your ability to communicate effectively, so take your time to proofread before hitting send!
Highlight Your Team Spirit: Being a proactive team player is essential for us at StudySmarter. Share examples of how you’ve collaborated with others in past roles, especially in challenging situations. We’re looking for someone who can work well within our central duty team!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and you’ll be set!
How to prepare for a job interview at Refuge
✨Know Your Stuff
Make sure you brush up on the latest legislation regarding survivors of gender-based violence. Being well-versed in this area will show that you're not just passionate about the role, but also knowledgeable and ready to make a difference.
✨Showcase Your Experience
Prepare specific examples from your past work where you've provided emotional and practical support to women. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your casework skills effectively.
✨Communicate Clearly
Since good written and verbal communication skills are essential for this role, practice articulating your thoughts clearly. You might even want to rehearse common interview questions with a friend or in front of a mirror to boost your confidence.
✨Be a Team Player
Emphasise your ability to work collaboratively with others. Think of examples where you've successfully worked as part of a team, especially in challenging situations. This will demonstrate that you can fit into their existing team dynamic.