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- Tasks: Support a team providing trauma-informed care to domestic abuse survivors.
- Company: Join Refuge, the UK's largest provider of specialist services for women and children.
- Benefits: Enjoy career development opportunities, competitive salary, and a supportive work environment.
- Why this job: Make a real difference in people's lives while working in a compassionate and inclusive culture.
- Qualifications: Experience in management and support roles, with a focus on domestic abuse services preferred.
- Other info: This role is restricted to women due to the nature of the work.
The predicted salary is between 29000 - 38000 £ per year.
Location: Warwickshire
Salary: £34,635 per annum
Contract type: Full Time, Permanent
Hours: 37.5 hours per week
We want kind and empathic people to work at Refuge, who believe in equality, diversity, and inclusion, are experts in their area of knowledge, want to make a positive difference and improve the lives of the women and children we support.
This is an opportunity to join Refuge as a Deputy Service Manager, supporting a high performing team to provide high quality, trauma informed support to victim/survivors of Domestic Abuse and their children, living in our safe accommodation.
The deputy manager will contribute to the management of our dispersed accommodation service, in line with Refuge’s policies and procedures and quality management system.
The post holder will provide line management and support to staff, mainly Floating Support Workers. This will include providing supervision on complex casework issues such as child protection, overseeing operational emergencies and ensuring high standards of housing management.
Working closely with the Service Manager to ensure that contractual and other funding requirements are met fully, and that Refuge’s high-quality standards are maintained, the role may involve visiting potential sites and contributing to the establishment of new services in conjunction with the development team.
The job involves working closely with staff that supports victim/survivors of Domestic Abuse in crisis using our services.
As a member of the management team, the post holder will be required to participate in an out-of-hours rota management service. There is also a requirement to have access to a vehicle, as regular travel across Warwickshire between properties will be required.
This post is restricted to women due to the nature of the role. The Occupational Requirement under Schedule 9 (part 1) of the Equality Act 2010 applies.
Closing Date: 09:00am 21 April 2025
Interview Date: 28 April 2025
Refuge is the UK’s largest provider of specialist services, and we are proud to be a leader in our field and an employer of choice, with leading edge systems for supervision, quality management and development. Refuge offers a variety of exciting opportunities to learn, develop and grow in your career. We recognise the value everyone brings to the organisation to achieve our aims and are dedicated to developing and rewarding our staff. More details of our benefits can be found in Job Information Pack.
Deputy Service Manager employer: Refuge
Contact Detail:
Refuge Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Deputy Service Manager
✨Tip Number 1
Familiarise yourself with Refuge's mission and values. Understanding their commitment to equality, diversity, and inclusion will help you align your responses during interviews and demonstrate your passion for the role.
✨Tip Number 2
Network with professionals in the domestic abuse support sector. Attend relevant workshops or seminars to meet people who work in similar roles, as they can provide insights and potentially refer you to opportunities at Refuge.
✨Tip Number 3
Prepare to discuss your experience with trauma-informed care and complex casework. Be ready to share specific examples of how you've supported vulnerable individuals, as this will showcase your expertise and suitability for the Deputy Service Manager position.
✨Tip Number 4
Research the local area of Warwickshire and its specific challenges regarding domestic abuse. Being knowledgeable about the community will show your commitment to making a positive impact and your readiness to engage with the service users effectively.
We think you need these skills to ace Deputy Service Manager
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Deputy Service Manager position. Tailor your application to highlight how your skills and experiences align with the specific needs of Refuge.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for supporting victim/survivors of Domestic Abuse. Use specific examples from your past experiences to demonstrate your empathy, leadership skills, and commitment to equality and diversity.
Highlight Relevant Experience: In your CV, emphasise any previous roles that involved management, support work, or working with vulnerable populations. Include details about your experience with trauma-informed care and any relevant qualifications.
Proofread Your Application: Before submitting, carefully proofread your application for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in this role.
How to prepare for a job interview at Refuge
✨Understand the Organisation's Values
Before your interview, take some time to research Refuge's core values around equality, diversity, and inclusion. Be prepared to discuss how your personal values align with theirs and provide examples of how you've demonstrated these in your previous roles.
✨Showcase Your Experience with Trauma-Informed Care
As a Deputy Service Manager, you'll be working with victim/survivors of Domestic Abuse. Highlight your experience in trauma-informed care and how you have supported individuals in crisis. Use specific examples to illustrate your understanding of the complexities involved.
✨Prepare for Case Management Scenarios
Expect questions related to complex casework issues, such as child protection and operational emergencies. Prepare to discuss how you would handle these situations, demonstrating your problem-solving skills and ability to maintain high standards of housing management.
✨Emphasise Team Leadership Skills
The role involves providing line management and support to staff. Be ready to talk about your leadership style, how you motivate teams, and your approach to supervision. Share examples of how you've successfully managed teams in the past, especially in challenging environments.
