Location
Homeworking with a requirement to occasionally work at Head Office (Vauxhall, London) and site visits
Service/location/team
Property Services Team
Salary
£44,643 per annum (Inclusive of £3000 London Weighting, which may not be applicable depending on your home location and any agreed permanent homeworking arrangement)
Job Profile
Job Profile document
Role Overview
We are recruiting for a Housing Income Manager to join our team in Property Services.
Job Title: Housing Income Manager
Location:Hybrid role (a mix of Site visits / Homeworking with a requirement to occasionally work at Head Office (Vauxhall, London)
Salary:£44,643 per annum (Inclusive of £3000 London Weighting, which may not be applicable depending on your home location and any agreed permanent homeworking arrangement)
Contract type:Full Time, Permanent
Hours:37.5 hours per week
This is an opportunity to join Refuge as a Housing Income Manager.
Join Refuge and help keep our homes, workplaces and services safe and compliant.
Refuge is the UK’s largest specialist provider of services for survivors of domestic abuse and gender-based violence. We are looking for a knowledgeable and proactive
Housing Income Managerto join our Property Services Team.
This is an exciting opportunity for a property professional with experience of building safety, statutory compliance and property management to play a key role in ensuring our diverse property portfolio remains safe, secure and compliant.
Working closely with operational teams, senior leaders, contractors, regulators and external partners, you will act as Refuge's in-house compliance expert, providing technical advice and ensuring the organisation remains informed and compliant with changing legislation, regulations and industry standards.
About the role
The Housing Income Manager is Refuge’s expert adviser who would be responsible for all elements of housing income management for our accommodation, including the policy framework, service charge calculation and rent setting, housing income budgets, training and management of rent collection, reporting and ensuring that all the processes meet the high standards set by the organisation and regulations in place.
About You
We are looking for someone who has:
- High integrity and openness.
- A strong sense of accountability
- Innovative and creative approach to developing solutions.
- An interest in and commitment to the long-term success and development of Refuge.
- Acts with integrity and shows a commitment to upholding professional standards.
- Demonstrates a commitment to follow Refuge’s policies and procedures.
- Demonstrates a strong commitment to Refuge’s values and principles including equality, diversity, and inclusion.
- A proactive approach to problem-solving and continuous improvement.
- The ability to travel across London and surrounding areas as required.
- Computer literate with the ability to develop and use electronic recording systems to accurately record data
- Strong problem solver, with the ability to think creatively about how to implement processes and deliver outcomes in a resource-constrained environment
- Proven ability to write reports, policies and procedures documents. A high standard of written and spoken English
For more information about the role, please view our downloadable job pack!
This post is restricted to women due to the nature of the role. The Occupational Requirement under Schedule 9 (part 1) of the Equality Act 2010 applies
Closing Date: 09:00am on 2 November 2026
Interview Date: 10 November 2026
Refuge is the UK’s largest provider of specialist services, and we are proud to be a leader in our field and an employer of choice, with leading edge systems for supervision, quality management and development. For more information on our work, please visit
www.refuge.org.uk
Benefits
Refuge offers a variety of exciting opportunities to learn, develop and grow in your career. We recognise the value everyone brings to the organisation to achieve our aims and are dedicated to developing and rewarding our staff. More details of our benefits can be found in Job Information Pack.
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Housing Income Manager in City of London employer: Refuge
Refuge is an exceptional employer, offering a unique opportunity for a Philanthropy Manager to make a meaningful impact in the lives of women and children experiencing domestic abuse. With a flexible hybrid working model, a collaborative culture, and a commitment to employee development, you will thrive in an environment that values your contributions and supports your career growth. Join us in London to lead vital fundraising initiatives while enjoying the benefits of working with one of the UK’s leading charities dedicated to creating a future free from domestic abuse.
StudySmarter Expert Advice🤫
We think this is how you could land Housing Income Manager in City of London
✨Get Involved in Local Property Events
Dive into local property expos and networking events! Real estate thrives on connections, so attending these events helps us meet potential employers and industry leaders, plus it's a chance to show off your enthusiasm for the field.
✨Connect with Local Agents on Social Media
Follow and engage with local real estate agents and firms on platforms like Instagram and LinkedIn. Sharing their posts and commenting with your insights can put you on their radar and might even lead to job opportunities at companies like Refuge.
✨Don’t Underestimate the Power of Cold Outreach
Got your eye on a specific company like Refuge? Don't hesitate to send a direct message or an email expressing your interest. Personalise your approach, maybe mentioning a recent listing or project of theirs, and it could set you apart from other candidates.
✨Utilise Property Management Platforms
Check out property management platforms and job boards tailored for the real estate sector. They often have exclusive listings, especially for full-time roles. Don't forget to visit Refuge's careers page directly; we love seeing passionate candidates applying through our website!
Some tips for your application 🫡
Show Your Real-Estate Savvy:When crafting your CV and cover letter, make sure to highlight any relevant experience in the real estate sector. If you've done internships, assistant roles, or even relevant coursework, lay it out clearly. We want to see your familiarity with market trends, property management, or any sales experience you've got under your belt!
Quantify Your Achievements:In real estate, numbers speak volumes! When detailing your past roles, use concrete figures to demonstrate your achievements. For example, mention how many properties you sold, the percentage increase in client satisfaction, or any successful negotiations. These metrics can give your application that extra punch it needs!
Tailor Your Documents for the Job:Every application should feel personal. When applying for the Housing Income Manager role at Refuge, tweak your CV to focus on aspects that are important to them. If they value client relationships, emphasise your interpersonal skills. We want to see you aligning your experiences with what they're looking for!
Keep It Professional Yet Approachable:While we want you to show off your expertise, don't forget to let your personality shine through in your cover letter. A touch of friendliness can set you apart, especially in real estate where client interaction is key. Show that you're ready not just to work with the property but also with people!
How to prepare for a job interview at Refuge
✨Know Your Market Trends
In real estate, it’s all about staying ahead of the curve. Make sure we brush up on the latest market trends in the area where Refuge operates. Being able to discuss local property values, demand, and upcoming developments will show that we’re not just interested in the job, but genuinely invested in the industry.
✨Prepare for Scenario Questions
Expect some scenario-based questions during the interview. We might get asked how we’d handle different client situations or property evaluations. Preparing our responses for common real estate scenarios not only demonstrates our problem-solving skills but also shows that we can think on our feet in a client-facing role.
✨Showcase Your Connections
In full-time real estate, networking is key! Let’s think about our connections in the industry and what we can bring to Refuge. Whether it’s insights on prospective clients or relationships with local contractors, talking about these experiences can set us apart from other candidates.
✨Demonstrate Technical Savvy
Familiarity with different real estate software tools is a big plus. We should be ready to discuss any platforms we've used, whether it's for property management, CRM, or data analysis. Being comfortable with technology not only makes us more efficient, but also shows that we’re adaptable to the tools used at Refuge.
