Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support and implement new business systems, handle user training, and resolve daily issues.
- Company: Join Refuge, the UK's largest provider of specialist services for women and children.
- Benefits: Enjoy flexible homeworking, career development opportunities, and a supportive work culture.
- Why this job: Be part of a meaningful mission while enhancing your skills in a dynamic environment.
- Qualifications: No specific qualifications required; enthusiasm and a willingness to learn are key.
- Other info: Part-time role with 30 hours per week; closing date for applications is 25 April 2025.
The predicted salary is between 26550 - 26550 £ per year.
Location: Homeworking with a requirement to occasionally work at Head Office (Vauxhall, London)
Salary: £26,550.40 per annum
Contract type: Part Time, Permanent
Hours: 30 hours per week (across 4 days - days to be agreed)
Refuge is about to embark on a major programme of change to its business systems. This role will be crucial to the success of the programme.
We are looking for an Application Support Analyst to work with our Business Systems Analyst in the implementation of these systems, including testing and training users. Once the systems are live, the Application Support Analyst will be responsible for day-to-day issues, monitoring the support inbox and liaising with the provider to resolve issues. They will also be expected to create a training plan for new and existing staff.
This is an exciting time to join an organization which provides crucial services to women and children, help us build our capabilities and make a significant contribution. If you are inspired by our mission and would like to bring your skills and energy to our work, we look forward to your application.
Closing Date: 09:00am 25 April 2025
Interview Date: 2 May 2025
Refuge is the UK’s largest provider of specialist services, and we are proud to be a leader in our field and an employer of choice, with leading edge systems for supervision, quality management and development.
Refuge offers a variety of exciting opportunities to learn, develop and grow in your career. We recognise the value everyone brings to the organisation to achieve our aims and are dedicated to developing and rewarding our staff. More details of our benefits can be found in the Job Information Pack.
Application Support Analyst employer: Refuge
Contact Detail:
Refuge Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Application Support Analyst
✨Tip Number 1
Familiarise yourself with the specific business systems that Refuge is implementing. Research similar systems and understand their functionalities, as this will help you demonstrate your knowledge during interviews.
✨Tip Number 2
Brush up on your troubleshooting skills. As an Application Support Analyst, you'll need to resolve day-to-day issues efficiently. Practice common troubleshooting scenarios to showcase your problem-solving abilities.
✨Tip Number 3
Prepare to discuss your experience in user training and support. Think of examples where you've successfully trained users or created training materials, as this will be a key part of the role.
✨Tip Number 4
Network with current or former employees of Refuge if possible. They can provide insights into the company culture and expectations, which can help you tailor your approach during the interview process.
We think you need these skills to ace Application Support Analyst
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities of an Application Support Analyst. Highlight key skills and experiences that align with the role, such as experience in system implementation, user training, and issue resolution.
Tailor Your CV: Customise your CV to reflect relevant experience and skills that match the job requirements. Emphasise any previous roles where you supported applications or systems, and include specific examples of how you contributed to successful projects.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the mission of Refuge and your enthusiasm for the role. Mention how your skills can contribute to their major programme of change and your commitment to supporting women and children.
Proofread Your Application: Before submitting, carefully proofread your application materials for spelling and grammatical errors. A polished application reflects attention to detail, which is crucial for an Application Support Analyst.
How to prepare for a job interview at Refuge
✨Understand the Role
Make sure you thoroughly read the job description and understand the responsibilities of an Application Support Analyst. Be prepared to discuss how your skills and experiences align with the role, especially in areas like system implementation, user training, and issue resolution.
✨Show Your Problem-Solving Skills
Since the role involves monitoring support issues and liaising with providers, be ready to share examples of how you've successfully resolved technical problems in the past. Highlight your analytical thinking and ability to troubleshoot effectively.
✨Demonstrate Your Passion for the Mission
Refuge is focused on providing crucial services to women and children. Show your enthusiasm for their mission and how your values align with theirs. This can set you apart as a candidate who genuinely cares about the work they do.
✨Prepare Questions
Interviews are a two-way street, so prepare thoughtful questions about the organisation's upcoming changes and how the Application Support Analyst fits into that vision. This shows your interest and helps you gauge if the role is right for you.
