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- Tasks: Provide expert tech support and troubleshoot Apple Mac systems.
- Company: Join a leading IT services provider modernising secure digital workplaces for UK Government.
- Benefits: Enjoy hybrid working and competitive pay of £550 per day.
- Why this job: Be part of impactful projects in cyber security and system integrations.
- Qualifications: Expertise in Jamf Pro, macOS troubleshooting, and Bash scripting required.
- Other info: SC clearance is essential; apply now to take your career to the next level!
The predicted salary is between 39600 - 66000 £ per year.
A 3rd line support, SME Apple Mac Engineer, with SC clearance, is sought to join a specialist End User Compute (EUC) IT services provider, leading the modernisation of secure digital workplaces for high profile UK Central Government organisations.
We are seeking candidates with expert level Apple Mac skills across OS issues, software deployments and security updates.
Key Responsibilities:- Tech support and troubleshooting Apple Mac systems
- Unified Endpoint Management (UEM) with Jamf Pro & Workspace ONE (Airwatch)
- Project work across cyber security, hardware refreshes & system integrations
- Advanced knowledge of Jamf Pro (bonus points for Jamf 200/300 Certification)
- Proficiency with Apple Business Manager, ADE (formerly DEP) and VPP
- Extensive experience with macOS, including troubleshooting Apple devices
- Bash scripting proficiency
- Omnissa Workspace ONE / WS1 - (formerly Airwatch) - highly desirable
NB: Current Security Clearance is essential. Apply now to progress!
Mac Support Engineer employer: Refreshing Recruitment Ltd
Contact Detail:
Refreshing Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Mac Support Engineer
✨Tip Number 1
Make sure to highlight your experience with Jamf Pro and any relevant certifications you have. Since this role specifically mentions advanced knowledge of Jamf Pro, showcasing your expertise in this area can set you apart from other candidates.
✨Tip Number 2
Familiarise yourself with the latest updates and features of macOS, as well as best practices for troubleshooting Apple devices. Being able to discuss recent changes or challenges you've faced can demonstrate your up-to-date knowledge during interviews.
✨Tip Number 3
Since SC clearance is a requirement, if you already have it, be sure to mention it early in your conversations. If not, consider discussing your eligibility or any previous security clearances you've held to show your understanding of the importance of security in this role.
✨Tip Number 4
Network with professionals in the field, especially those who work with Apple technologies or in government IT services. Engaging with others can provide insights into the role and may even lead to referrals, increasing your chances of landing the job.
We think you need these skills to ace Mac Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with Apple Mac systems, particularly your expertise in troubleshooting and support. Include specific examples of your work with Jamf Pro and any relevant certifications.
Craft a Strong Cover Letter: In your cover letter, emphasise your advanced knowledge of macOS and your experience with Unified Endpoint Management. Mention your SC clearance and how it aligns with the role's requirements.
Showcase Relevant Skills: Clearly list your skills related to Bash scripting, Apple Business Manager, and Omnissa Workspace ONE. Use bullet points for easy readability and ensure you provide context for each skill.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for a technical support role.
How to prepare for a job interview at Refreshing Recruitment Ltd
✨Showcase Your Apple Mac Expertise
Make sure to highlight your advanced knowledge of macOS and any relevant certifications, especially in Jamf Pro. Be prepared to discuss specific troubleshooting scenarios you've encountered and how you resolved them.
✨Demonstrate Your UEM Skills
Since Unified Endpoint Management is a key part of the role, be ready to talk about your experience with Jamf Pro and Workspace ONE. Share examples of how you've successfully managed deployments and updates in previous roles.
✨Prepare for Technical Questions
Expect technical questions related to Bash scripting and system integrations. Brush up on your scripting skills and be ready to explain your thought process when tackling complex technical issues.
✨Understand Security Clearance Requirements
As current security clearance is essential for this position, be prepared to discuss your clearance status and any relevant experiences working in secure environments. This will demonstrate your understanding of the importance of security in IT support.
