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- Tasks: Provide top-notch support for macOS devices and Google Pixel phones.
- Company: Join a dynamic team supporting Central Government VIPs in London.
- Benefits: Earn £200 per day with a 6-month contract, on-site in Whitechapel.
- Why this job: Gain valuable experience in a high-profile environment while enhancing your tech skills.
- Qualifications: Must have security clearance and expertise in Apple macOS.
- Other info: This role requires on-site work, 5 days a week.
The predicted salary is between 40000 - 60000 £ per year.
Apple macOS Desktop Support / Tech Bar (Must be SC Cleared) Outside IR35 / £200 per day / 6-month contract
On-site, 5 days per week in Whitechapel, London
Desktop Support / Tech Bar Engineer sought, to provide Central Government VIP and senior stakeholder user white-glove support, with their macOS devices.
You will be supporting users with Apple macOS devices and Google Pixel phones. Troubleshooting and resolving hardware and software incidents using ServiceNow for asset management, reporting and requests.
It is an essential requirement that you have security clearance and Apple macOS skills.
Desktop Support Technician Contract employer: Refreshing Recruitment Ltd
Contact Detail:
Refreshing Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Desktop Support Technician Contract
✨Tip Number 1
Make sure you highlight your experience with Apple macOS devices in any conversations or networking opportunities. Being able to discuss specific troubleshooting scenarios or projects you've worked on can really set you apart.
✨Tip Number 2
Since this role requires SC clearance, consider reaching out to your contacts in the industry to see if they can vouch for your reliability and trustworthiness. A personal recommendation can go a long way in securing that clearance.
✨Tip Number 3
Familiarise yourself with ServiceNow, as it's mentioned in the job description. If you have access to any online tutorials or courses, take some time to learn the basics so you can confidently discuss it during interviews.
✨Tip Number 4
Network with professionals already working in similar roles or within Central Government. Attend relevant meetups or online forums where you can gain insights and potentially get referrals for the position.
We think you need these skills to ace Desktop Support Technician Contract
Some tips for your application 🫡
Understand the Role: Familiarise yourself with the specific requirements of the Desktop Support Technician position. Highlight your experience with Apple macOS and any relevant troubleshooting skills in your application.
Highlight Security Clearance: Since security clearance is a must for this role, make sure to clearly state your current SC clearance status in your CV or cover letter. This will demonstrate your eligibility for the position right away.
Showcase Relevant Experience: Detail your previous experience in desktop support, particularly with macOS devices and Google Pixel phones. Use specific examples to illustrate your problem-solving skills and ability to provide white-glove support.
Tailor Your Application: Customise your CV and cover letter to reflect the job description. Use keywords from the posting, such as 'ServiceNow', 'hardware and software incidents', and 'VIP support' to ensure your application stands out.
How to prepare for a job interview at Refreshing Recruitment Ltd
✨Showcase Your macOS Expertise
Make sure to highlight your experience with Apple macOS devices during the interview. Be prepared to discuss specific troubleshooting scenarios you've encountered and how you resolved them, as this will demonstrate your technical skills and familiarity with the platform.
✨Understand Security Clearance Requirements
Since security clearance is a must for this role, be ready to discuss your current clearance status and any relevant experiences that showcase your understanding of handling sensitive information. This will reassure the interviewer of your capability to work in a secure environment.
✨Familiarise Yourself with ServiceNow
As you'll be using ServiceNow for asset management and reporting, it’s beneficial to have a basic understanding of how the platform works. If you have prior experience, share examples of how you've used it effectively in past roles.
✨Prepare for VIP Support Scenarios
Given that you'll be providing white-glove support to VIPs and senior stakeholders, think about how you would handle high-pressure situations. Prepare examples of how you've successfully managed demanding users or critical incidents in the past, showcasing your customer service skills.
