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- Tasks: Provide top-notch support for macOS devices and Google Pixel phones.
- Company: Join a dynamic team supporting Central Government VIPs in London.
- Benefits: Earn £200 per day with a 6-month contract, on-site in Whitechapel.
- Why this job: Be part of a prestigious role with high-profile users and impactful work.
- Qualifications: Must have security clearance and strong macOS skills.
- Other info: Work 5 days a week in a vibrant tech environment.
The predicted salary is between 40000 - 60000 £ per year.
Apple macOS Desktop Support / Tech Bar (Must be SC Cleared) Outside IR35 / £200 per day / 6-month contract. On-site, 5 days per week in Whitechapel, London.
Desktop Support / Tech Bar Engineer sought to provide Central Government VIP and senior stakeholder user white-glove support with their macOS devices.
You will be supporting users with Apple macOS devices and Google Pixel phones, troubleshooting and resolving hardware and software incidents using ServiceNow for asset management, reporting and requests.
It is an essential requirement that you have security clearance and Apple macOS skills.
Desktop Support Tech Bar Engineer employer: Refreshing Recruitment Ltd
Contact Detail:
Refreshing Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Desktop Support Tech Bar Engineer
✨Tip Number 1
Make sure you have a solid understanding of macOS and its features. Familiarise yourself with common troubleshooting techniques and tools, as this will help you stand out during the interview process.
✨Tip Number 2
Since this role requires SC clearance, ensure you are aware of the security protocols and processes involved. Being knowledgeable about these requirements can demonstrate your readiness for the position.
✨Tip Number 3
Highlight any previous experience you have in providing white-glove support to VIPs or senior stakeholders. This will show that you understand the importance of excellent customer service in a high-pressure environment.
✨Tip Number 4
Familiarise yourself with ServiceNow, as it’s mentioned in the job description. Understanding how to navigate and use this platform effectively can give you an edge over other candidates.
We think you need these skills to ace Desktop Support Tech Bar Engineer
Some tips for your application 🫡
Highlight Relevant Experience: Make sure to emphasise your experience with Apple macOS devices and any previous roles in desktop support. Mention specific instances where you've provided high-level support to VIPs or senior stakeholders.
Showcase Technical Skills: Clearly outline your technical skills related to troubleshooting hardware and software issues, especially with macOS and Google Pixel phones. Include any relevant certifications or training that demonstrate your expertise.
Mention Security Clearance: Since security clearance is a must for this role, be sure to mention your SC clearance status prominently in your application. If you have any additional security clearances, include those as well.
Tailor Your CV and Cover Letter: Customise your CV and cover letter to reflect the job description. Use keywords from the job posting, such as 'white-glove support' and 'ServiceNow', to ensure your application stands out to recruiters.
How to prepare for a job interview at Refreshing Recruitment Ltd
✨Showcase Your macOS Expertise
Make sure to highlight your experience with Apple macOS devices during the interview. Be prepared to discuss specific troubleshooting scenarios you've encountered and how you resolved them, as this will demonstrate your technical skills and problem-solving abilities.
✨Understand Security Clearance Requirements
Since the role requires SC clearance, be ready to discuss your understanding of security protocols and any previous experience you have with sensitive information. This will show that you take security seriously and are aware of the responsibilities that come with the position.
✨Familiarise Yourself with ServiceNow
As you'll be using ServiceNow for asset management and reporting, it’s a good idea to brush up on your knowledge of this platform. If you have prior experience, be ready to share examples of how you've used it effectively in past roles.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your ability to handle real-life support situations. Think about common issues users face with macOS and Google Pixel devices, and prepare to explain how you would approach resolving these problems while providing excellent customer service.
