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- Tasks: Provide top-notch support for macOS devices and Google Pixel phones.
- Company: Join a dynamic team supporting Central Government VIPs in London.
- Benefits: Earn £200 per day with a 6-month contract, on-site in Whitechapel.
- Why this job: Gain valuable experience in a high-profile role with impactful responsibilities.
- Qualifications: Must have security clearance and expertise in Apple macOS.
- Other info: Work five days a week in a vibrant tech environment.
The predicted salary is between 40000 - 60000 £ per year.
Apple macOS Desktop Support / Tech Bar (Must be SC Cleared)
Outside IR35 / £200 per day / 6-month contract
On-site, 5 days per week in Whitechapel, London
Desktop Support / Tech Bar Engineer sought, to provide Central Government VIP and senior stakeholder user white-glove support, with their macOS devices.
You will be supporting users with Apple macOS devices and Google Pixel phones. Troubleshooting and resolving hardware and software incidents using ServiceNow for asset management, reporting and requests.
It is an essential requirement that you have security clearance and Apple macOS skills.
Lots more info on application. Apply now to progress.
Desktop Support Engineer (macOS) employer: Refreshing Recruitment Ltd
Contact Detail:
Refreshing Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Desktop Support Engineer (macOS)
✨Tip Number 1
Make sure you highlight your experience with macOS devices in any conversations or networking opportunities. This will show that you have the specific skills needed for the role and can provide the white-glove support required.
✨Tip Number 2
If you have SC clearance, be prepared to discuss it in detail. Employers want to know how you obtained it and how it applies to your work, especially in a sensitive environment like Central Government.
✨Tip Number 3
Familiarise yourself with ServiceNow, as it's a key tool for asset management and incident reporting in this role. Being able to demonstrate your knowledge of this platform can set you apart from other candidates.
✨Tip Number 4
Network with professionals in the tech support field, particularly those who work with macOS. Attend relevant meetups or online forums to gain insights and potentially get referrals for the position.
We think you need these skills to ace Desktop Support Engineer (macOS)
Some tips for your application 🫡
Understand the Role: Familiarise yourself with the responsibilities of a Desktop Support Engineer, particularly in relation to macOS. Highlight your experience with Apple devices and any relevant troubleshooting skills.
Highlight Security Clearance: Since security clearance is a must for this position, make sure to clearly state your SC clearance status in your CV or cover letter. This will demonstrate your eligibility for the role right from the start.
Tailor Your CV: Customise your CV to reflect your experience with macOS and Google Pixel devices. Include specific examples of how you've provided white-glove support to VIP users or senior stakeholders in previous roles.
Craft a Strong Cover Letter: Write a compelling cover letter that outlines your passion for technology and customer support. Mention your familiarity with ServiceNow and your approach to resolving hardware and software incidents effectively.
How to prepare for a job interview at Refreshing Recruitment Ltd
✨Showcase Your macOS Expertise
Make sure to highlight your experience with Apple macOS devices during the interview. Be prepared to discuss specific troubleshooting scenarios you've encountered and how you resolved them, as this will demonstrate your technical skills and problem-solving abilities.
✨Understand Security Clearance Requirements
Since security clearance is a must for this role, be ready to discuss your current clearance status and any relevant experiences that showcase your understanding of security protocols. This will reassure the interviewer of your suitability for working in a sensitive environment.
✨Familiarise Yourself with ServiceNow
As you'll be using ServiceNow for asset management and reporting, it’s beneficial to have a basic understanding of how the platform works. If you have prior experience, share examples of how you've used it effectively in past roles.
✨Prepare for VIP Support Scenarios
Given that you'll be providing white-glove support to VIPs and senior stakeholders, think about how you would handle high-pressure situations. Prepare examples of how you've successfully managed demanding users or critical incidents in the past.
