Bilingual Dutch and French Customer Service Advisor in London

Are you fluent in Dutch, French and English for our Benelux customers? Is London within easy reach for you?

As a Careline Advisor, you will be responsible for delivering excellent customer care and support to our Benelux consumers across all contact channels. You will be the first point of contact for the consumers of the entire range of products, and will handle queries and consumer complaints about these products and their consumption.

Salary: £32,000 per annum

Location: Canary Wharf

Hours: 40 hours over Monday to Friday 7.30am to 4pm and Saturday 8am to 1pm – the role will become hybrid after successful completion of training.

You will also be responsible for all customer interactions through social media channels. Your main focus will be to handle consumer queries and concerns across platforms such as Facebook and Instagram, ensuring timely and effective resolution of issues.

You will support the day-to-day social media operations, including proactive and reactive conversation of specific brands, providing best-in-class service to the client. You will be responsible for publishing, monitoring and moderation of social engagement, including the response and handling of complaints received on various social and digital channels in line with our brand tone of voice.

The role requires you to be a fluent French and Dutch speaker, to have excellent interpersonal skills, and the ability to respond to consumers in an empathetic, caring and friendly manner. You will also be required to have strong English second language capabilities.

We are looking for someone who can:

• Be fluent in Dutch, French and English
• Communicate effectively and empathically with a wide range of consumers and members of the public
• Exhibit excellent written and verbal skills in Dutch, French and English
• Take ownership of each customer journey, anticipating needs and persevering to resolve cases through personalised solutions
• Have customer care experience, preferably within the food industry sector
• Show a strong interest in food and foods for special medical purposes
• Possess IT skills: ability to use Google Suite and Microsoft Office, strong typing skills. CRM Knowledge such as Salesforce will be a plus
• Be flexible to work shifts
• Be self-motivated and a team player
• Have fun at work!

If you feel you are what we are looking for, please apply.

We are an equal opportunity employer and select staff on merit, irrespective of age, disability, gender reassignment, marriage & civil partnership, race, sex, sexual orientation, religion or belief.