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- Tasks: Be the go-to person for Finnish-speaking customers, handling queries and complaints with care.
- Company: Join a dynamic team in Canary Wharf focused on delivering top-notch customer service.
- Benefits: Enjoy a competitive salary, hybrid work options after training, and a fun work environment.
- Why this job: Make a real impact by helping consumers while working in a supportive and inclusive culture.
- Qualifications: Fluent in Finnish and English, with customer care experience, especially in food-related sectors.
- Other info: Flexible shifts and a chance to grow your skills in a vibrant team.
Our client, a leading sustainable wellness retailer is currently expanding its customer service team! They are looking for a Finnish-speaking Customer Service Advisor to join their multilingual team on a fully remote basis, working Monday to Friday, 37.5 hours per week. In this role, you will be responsible for delivering outstanding customer service to their Finnish and English-speaking distributors. Your responsibilities will include: Answering emails and telephone calls across the Finnish-speaking clients Providing first-class advice about new and existing products and promotions Maintaining a great relationship with customers and clients Occasionally travelling to attend conventions in assigned territoriesAbout you: It is essential for you to be a customer-oriented individual and to have superb communication skills, as well as excellent Finnish and English language skills. This is a thrilling opportunity to be part of a global company where you will have the chance to learn, develop and grow within the organisation, offering flexibility and generous benefits package (yearly bonus, 8% employer pension contribution, 24 days holiday, Private health care insurance, Private dental insurance…). Profile: Required to be fluent in Finnish and English, both written and spoken Previous experience in a wellness retail customer service role would be ideal Possess a professional and helpful telephone manner Demonstrated interpersonal skills and the ability to work as part of a team and independently Strong communication skills, able to work in a fast-paced environmentTo apply, please send your CV in English and in Word format to Ismael. languagematters is acting as an employment agency in relation to this vacancy
Finnish speaking Customer Service Advisor employer: Language Matters Recruitment Consultants Ltd
Contact Detail:
Language Matters Recruitment Consultants Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Finnish speaking Customer Service Advisor
✨Tip Number 1
Make sure to highlight your fluency in Finnish during any conversations or interviews. Being able to communicate effectively in both Finnish and English is crucial for this role, so practice your language skills and be ready to demonstrate them.
✨Tip Number 2
Familiarize yourself with common customer service scenarios, especially in the food industry. Think about how you would handle specific queries or complaints related to food products, as this will show your understanding of the role.
✨Tip Number 3
Research the company and its products thoroughly. Understanding what they offer and their target market will help you tailor your responses and show genuine interest during your interactions.
✨Tip Number 4
Be prepared to discuss your IT skills, particularly with Google Suite and Microsoft Office. If you have experience with CRM systems like Salesforce, make sure to mention it, as this could give you an edge over other candidates.
We think you need these skills to ace Finnish speaking Customer Service Advisor
Some tips for your application 🫡
Highlight Language Skills: Make sure to emphasize your fluency in Finnish and English. Provide examples of how you've used these languages in previous customer service roles.
Showcase Customer Care Experience: Detail your experience in customer care, especially within the food industry. Mention specific situations where you resolved consumer complaints or queries effectively.
Demonstrate IT Proficiency: Include your familiarity with Google Suite, Microsoft Office, and any CRM systems like Salesforce. Highlight your typing skills and how they contribute to efficient customer service.
Express Your Enthusiasm: Convey your passion for customer service and working in a team. Mention your flexibility with shifts and your eagerness to contribute positively to the workplace culture.
How to prepare for a job interview at Language Matters Recruitment Consultants Ltd
✨Show Your Language Skills
Since fluency in Finnish is a must, be prepared to demonstrate your language skills during the interview. Practice speaking and writing in Finnish beforehand, and consider discussing your experiences in both Finnish and English to showcase your proficiency.
✨Emphasize Customer Care Experience
Highlight any previous customer service roles, especially within the food industry. Share specific examples of how you handled customer queries or complaints, focusing on your ability to empathize and provide personalized solutions.
✨Demonstrate IT Proficiency
Familiarize yourself with Google Suite and Microsoft Office, as well as any CRM systems like Salesforce. Be ready to discuss your experience with these tools and how they can help you manage customer interactions effectively.
✨Show Enthusiasm and Team Spirit
The company values a fun work environment and teamwork. During the interview, express your enthusiasm for the role and share examples of how you have contributed to a positive team dynamic in past positions.
