At a Glance
- Tasks: Assist customers with sales and service inquiries while upselling products.
- Company: Dynamic company located in Canary Wharf with a focus on customer satisfaction.
- Benefits: Competitive salary, hybrid working model, and supportive training.
- Other info: Equal opportunity employer with a commitment to diversity and inclusion.
- Why this job: Join a vibrant team and enhance your customer service skills in a rewarding environment.
- Qualifications: Fluency in Danish and English with a passion for helping others.
Based in Canary Wharf, my client is looking to recruit a Danish Speaking Customer Service Advisor to join the busy team. Training is completed in the office and then it will move to a hybrid working model.
Hours: 40 hours between 8am to 6pm Monday to Friday
Salary: £28,120 - £29,948 per annum
Location: Canary Wharf – Hybrid working
Responsibilities:
- Handle incoming calls for both sales and service calls
- Handle service requests in the applications system supplied by the client
- Generate sales through understanding customer needs and creating desire
- Cancel, modify or confirm holidays already sold
- Upsell additional products, services and extended stays
Person Spec:
- Fluent in Danish and English
- Excellent customer service
- Have a willing to help and resolve queries
We are an equal opportunity employer and select staff on merit, irrespective of age, disability, gender reassignment, marriage & civil partnership, race, sex, sexual orientation, religion or belief.
Customer Service Advisor (Danish) in Canary Wharf employer: REFRESH RECRUITMENT LIMITED
At our Canary Wharf location, we pride ourselves on fostering a dynamic and inclusive work culture that values every team member's contribution. As a Customer Service Advisor, you will benefit from comprehensive training, hybrid working flexibility, and opportunities for personal and professional growth, all while being part of a supportive team dedicated to delivering exceptional service. Join us to enjoy a rewarding career where your skills in Danish and English will be celebrated and developed.
Contact Details:
REFRESH RECRUITMENT LIMITED Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor (Danish) in Canary Wharf
✨Tip Number 1
Get to know the company before your interview! Research their values, culture, and recent news. This will help us tailor our answers and show that we're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. This will boost our confidence and help us articulate our thoughts clearly during the actual interview.
✨Tip Number 3
Don’t forget to prepare some questions for them! Asking insightful questions shows that we’re engaged and serious about the role. Plus, it gives us a chance to find out if the company is the right fit for us.
✨Tip Number 4
Follow up after the interview! A quick thank-you email can set us apart from other candidates. It’s a nice touch that shows our appreciation and keeps us fresh in their minds.
We think you need these skills to ace Customer Service Advisor (Danish) in Canary Wharf
Some tips for your application 🫡
Show Off Your Language Skills:Since this role requires fluency in Danish and English, make sure to highlight your language skills right at the top of your application. We want to see how you can communicate effectively in both languages!
Tailor Your Experience:When you're writing about your previous jobs, focus on experiences that relate to customer service. We love seeing how you've handled queries or upsold products in the past, so make it relevant to what we do!
Be Personable:We’re all about great customer service, so let your personality shine through in your application. Use a friendly tone and show us how you’d connect with customers – it’s all about making that personal touch!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at REFRESH RECRUITMENT LIMITED
✨Brush Up on Your Danish
Since this role requires fluency in Danish, make sure you practice speaking and understanding the language. You might be asked to demonstrate your language skills during the interview, so consider preparing a few customer service scenarios in Danish to showcase your proficiency.
✨Know the Company Inside Out
Research the company and its services thoroughly. Understand their customer service philosophy and any recent news or updates. This will not only help you answer questions more effectively but also show your genuine interest in the role and the company.
✨Prepare for Common Scenarios
Think about common customer service situations you might face, such as handling complaints or upselling products. Prepare specific examples from your past experiences that demonstrate your problem-solving skills and ability to create desire in customers.
✨Show Your Willingness to Help
During the interview, emphasise your willingness to assist customers and resolve their queries. Use phrases like 'I always strive to go the extra mile for customers' to convey your commitment to excellent service, which is crucial for this role.
