At a Glance
- Tasks: Deliver top-notch customer care to Nordic consumers via various channels, including social media.
- Company: Join a dynamic team in Canary Wharf focused on excellent customer service.
- Benefits: Earn £28,000 per annum with hybrid working options after training.
- Other info: Fun work environment with opportunities for growth and development.
- Why this job: Make a real difference by helping customers and engaging with them online.
- Qualifications: Fluent in Finnish and English, with strong communication and customer care skills.
The predicted salary is between 28000 - 28000 £ per year.
Are you fluent in Finnish and English? Can you start work straight away? Is London within easy reach for you?
As a Careline Advisor, you will be responsible for delivering excellent customer care and support to our Nordic consumers across all contact channels. You will be the first point of contact for the consumers of the entire range of products and will handle queries and consumer complaints about these products and their consumption.
Salary: £28,000 per annum
Location: Canary Wharf
Hours: 37.5 hours over Monday to Friday 8.00am to 4.30pm and possibly a Saturday 9am to 2pm – the role will become hybrid after successful completion of training.
You will also be responsible for all customer interactions through social media channels. Your focus will be to handle consumer queries and concerns across platforms such as Facebook and Instagram, ensuring timely and effective resolution of issues. You will support the day-to-day social media operations, including proactive and reactive conversation of specific brands, providing best-in-class service to the client. You will be responsible for publishing, monitoring and moderation of social engagement, including the response and handling of complaints received on various social and digital channels in line with our brand tone of voice.
The role requires you to be a fluent Finnish speaker, to have excellent interpersonal skills, and the ability to respond to consumers in an empathetic, caring, and friendly manner. You will also be required to have strong English second language capabilities.
We are looking for someone who can:
- Be fluent in Finnish and English
- Communicate effectively and empathically with a wide range of consumers and members of the public
- Have excellent written and verbal skills in Finnish and English
- Take ownership of each customer journey, anticipating needs and persevering to resolve cases through personalised solutions
- Have customer care experience, preferably within the food industry sector
- Have a strong interest in food and foods for special medical purposes
- Possess IT skills: ability to use Google Suite and Microsoft Office, strong typing skills
- Have CRM knowledge such as Salesforce (will be a plus)
- Be flexible to work shifts
- Be self-motivated and a team player
- Have fun at work!
If you feel you are what we are looking for, please apply.
We are an equal opportunity employer and select staff on merit, irrespective of age, disability, gender reassignment, marriage & civil partnership, race, sex, sexual orientation, religion, or belief.
Finnish Speaking Customer Advisor in London employer: REFRESH RECRUITMENT LIMITED Careers
Join a vibrant community café in Bridgwater, Somerset, where your role as Coffee Shop Manager will not only involve managing daily operations but also creating a nurturing environment for young people to gain invaluable work experience. With a focus on professional development, excellent employee support, and a commitment to community engagement, this position offers a unique opportunity to blend your passion for hospitality with meaningful social impact, all while enjoying a balanced work schedule during term time.
Contact Details:
REFRESH RECRUITMENT LIMITED Careers Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Finnish Speaking Customer Advisor in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at REFRESH RECRUITMENT LIMITED Careers. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like REFRESH RECRUITMENT LIMITED Careers before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Finnish Speaking Customer Advisor in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to REFRESH RECRUITMENT LIMITED Careers:Your cover letter is your chance to shine! Tell us why you want to work at REFRESH RECRUITMENT LIMITED Careers specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at REFRESH RECRUITMENT LIMITED Careers!
How to prepare for a job interview at REFRESH RECRUITMENT LIMITED Careers
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
