At a Glance
- Tasks: Assist customers with holiday bookings and provide excellent service.
- Company: Dynamic travel company with a focus on customer experience.
- Benefits: Competitive hourly wage, hybrid work after training, and career progression.
- Other info: Work in a fast-paced environment with opportunities to exceed targets.
- Why this job: Join a vibrant team and help people create unforgettable travel experiences.
- Qualifications: Fluent Dutch speaker with proven sales experience and strong communication skills.
Location: London – moves to Hybrid after training
Salary: £12.79 - £14.30 per hour
Contract: Temp to Perm
Hours: 37.5 hours between 8am to 8pm Monday to Friday and 8am to 5pm Saturday and Sunday – only 2 weekend days per month with a day off in lieu
The Opportunity
Are you a fluent Dutch speaker with a passion for sales, travel and delivering an excellent customer experience? We’re recruiting for a Dutch-Speaking Inbound Sales & Customer Service Agent to join a busy, high-performing customer contact team supporting customers with holiday bookings and enquiries. This is an inbound role where you’ll speak with customers who are already interested in booking. Your job will be to understand what they’re looking for, confidently recommend the right options and turn enquiries into confirmed bookings. You’ll also have opportunities to increase the value of each booking by recommending relevant upgrades, activities and additional services.
What You’ll Be Doing
- Handle inbound sales and customer service calls
- Convert customer enquiries into confirmed holiday bookings
- Understand customers’ needs and recommend suitable options
- Use confident and persuasive sales techniques to secure reservations
- Identify opportunities to upsell upgrades, activities, additional products and extended stays
- Assist customers with booking changes, cancellations and confirmations
- Deliver an excellent customer experience throughout every interaction
- Work towards and exceed individual and team sales targets and KPIs
What We’re Looking For
Fluent Dutch is essential for this position. You’ll also need:
- Proven sales experience
- Confidence influencing customers and closing sales
- Strong communication and interpersonal skills
- A natural drive to achieve and exceed targets
- Excellent attention to detail
- The ability to multitask in a fast-paced environment
- A professional, motivated and resilient approach
- The ability to work independently while contributing to a successful team
- An understanding of contact centre KPIs
Previous experience within travel, hospitality, retail, telecoms or a contact centre environment would be particularly beneficial.
Apply
If you’re a fluent Dutch speaker with proven sales experience and you’re ready for your next opportunity, apply today with your CV. Further information about the organisation and role will be shared with suitable candidates during the recruitment process.
Dutch Speaking Travel Agent in Canary Wharf employer: Refresh Recruitment Group Limited
Join a dynamic and supportive team in London as a Dutch-Speaking Travel Agent, where your passion for travel and sales will be celebrated. With a hybrid working model post-training, competitive hourly rates, and opportunities for personal growth, you'll thrive in a culture that values excellence in customer service. Enjoy the flexibility of only working two weekends a month, allowing for a balanced work-life experience while contributing to a high-performing environment focused on achieving targets and delivering memorable holiday experiences.
Contact Details:
Refresh Recruitment Group Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Dutch Speaking Travel Agent in Canary Wharf
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Refresh Recruitment Group Limited.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Refresh Recruitment Group Limited. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Dutch Speaking Travel Agent in Canary Wharf
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Refresh Recruitment Group Limited.
How to prepare for a job interview at Refresh Recruitment Group Limited
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Refresh Recruitment Group Limited's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Refresh Recruitment Group Limited offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
