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- Tasks: Support the Customer Relationship Manager in delivering top-notch service and analysing supply chain data.
- Company: Join Refresco, Europe's leading independent drinks bottler, producing 14 billion litres of drinks globally.
- Benefits: Enjoy hybrid work, annual bonuses, extra holidays, and a range of employee perks.
- Why this job: Thrive in a dynamic environment while making a real impact on customer satisfaction and supply chain efficiency.
- Qualifications: Detail-oriented team player with strong customer service skills and excellent administrative abilities.
- Other info: Work Monday to Friday with an early finish on Fridays and opportunities for continuous improvement.
The predicted salary is between 28800 - 43200 £ per year.
Join Refresco as a Customer Relationship Coordinator and play a vital role in delivering exceptional service to our valued customers. Supporting the Customer Relationship Manager, you\’ll be at the heart of our supply chain operations—ensuring timely and accurate service level reporting, analysing key trends in forecasts, events, transport, and order patterns to identify opportunities for improvement.
If you\’re detail-oriented, analytical, and passionate about great customer service, this is your chance to thrive in a dynamic, fast-paced environment at Europe’s leading independent drinks bottler.
Supply Chain Relationship Coordinator
Monday – Thursday 8:30 am – 5 pm and Friday 8:30 am – 4 pm
Hybrid – work 2 days from home
Permanent
Reward & Benefits:
• Annual bonus and pay review
• Early finish on a Friday
• 28 days annual leave plus bank holidays
• Purchase additional holidays taking you to 31 days plus bank holidays
• Life assurance
• Employee referral scheme – earn a bonus for referring your friends or family
• GroceryAid – a support service offering financial, legal, wellbeing and practical support, advice and counselling
• Cheers – a benefits platform offering discounts, free perks, and well-being tools for all employees
• Free onsite parking, and discounted products
Key Responsibilities of the Supply Chain Relationship Coordinator
• Execute daily supply chain activities to meet agreed customer service levels.
• Support the Supply Chain Relationship team to deliver excellent service while meeting cost targets.
• Analyse service level reports to identify trends and recommend improvements.
• Maintain customer scorecards and ensure accurate supply reporting.
• Collaborate with internal teams to ensure data accuracy and consistent communication.
• Prepare for and participate in supply meetings, providing relevant data and insights.
• Contribute to continuous improvement initiatives across the supply chain.
• Support forecasting and stock management for customer activity planning.
About you
The ideal candidate will be a strong team player with a proven ability to build effective working relationships across all levels. They will have a clear customer service focus, demonstrating professionalism and a proactive approach in every interaction. Excellent administrative skills and a sharp attention to detail are essential, along with a confident and professional telephone manner.
About Refresco
Our drinks on every table. That\’s the Refresco vision. We’re a global business and currently produce 14 billion litres of soft drinks from 78 manufacturing plants in Europe, North America and we\’ve just opened in Australia, and we’re only just getting started. We have grown from just 2 sites in 1999. Our Group Headquarters are based in Rotterdam, Netherlands.
We’re the proud owners of six drinks manufacturing sites within the UK. Our UK business provides a great place to work for over 1,800 employees, who produce private label soft drinks and fruit juices for all the leading UK supermarkets, plus some of the best-known UK drink brands such as Monster Energy, Ocean Spray, and Innocent.
From the purchasing of the raw materials such as fruit juices and CO2, through to the finished product delivered to your table, we cover the full manufacturing cycle for our customers. And, whether it’s packed in cartons, bottles, or cans, we ensure that our products are made to the highest quality standards.
Supply Chain Relationship Coordinator employer: Refresco
Contact Detail:
Refresco Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Supply Chain Relationship Coordinator
✨Tip Number 1
Familiarise yourself with the supply chain processes and terminology. Understanding key concepts like service level reporting, forecasting, and stock management will help you speak confidently during interviews and demonstrate your knowledge of the role.
✨Tip Number 2
Network with professionals in the supply chain industry, especially those who work at Refresco or similar companies. Engaging with them on platforms like LinkedIn can provide insights into the company culture and expectations, which can be invaluable during your application process.
✨Tip Number 3
Prepare to discuss specific examples of how you've contributed to customer service improvements in previous roles. Highlighting your analytical skills and attention to detail will resonate well with the hiring team, as these are crucial for the Supply Chain Relationship Coordinator position.
✨Tip Number 4
Research Refresco's products and their market presence. Being knowledgeable about their offerings and recent developments will not only impress your interviewers but also show your genuine interest in the company and its mission.
We think you need these skills to ace Supply Chain Relationship Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the role of a Supply Chain Relationship Coordinator. Focus on your analytical abilities, customer service experience, and any previous roles in supply chain management.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your attention to detail. Mention specific examples of how you've successfully managed relationships or improved processes in previous roles.
Highlight Key Skills: In your application, emphasise skills such as data analysis, communication, and teamwork. These are crucial for the role and should be evident in both your CV and cover letter.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your professionalism and attention to detail, which are essential for this position.
How to prepare for a job interview at Refresco
✨Understand the Role
Make sure you thoroughly read the job description and understand the key responsibilities of a Supply Chain Relationship Coordinator. Be prepared to discuss how your skills and experiences align with these responsibilities during the interview.
✨Showcase Your Analytical Skills
Since the role involves analysing service level reports and identifying trends, be ready to provide examples of how you've used analytical skills in previous roles. Discuss any tools or methods you’ve used to analyse data effectively.
✨Demonstrate Customer Service Focus
This position requires a clear customer service focus. Prepare to share specific examples of how you've provided excellent customer service in the past, and how you handle challenging situations with clients.
✨Prepare Questions
At the end of the interview, you’ll likely have the opportunity to ask questions. Prepare thoughtful questions about the company culture, team dynamics, and expectations for the role. This shows your genuine interest in the position and helps you assess if it’s the right fit for you.
