At a Glance
- Tasks: Manage customer relationships and drive quality improvements in a dynamic beverage manufacturing environment.
- Company: Join Refresco Bondgate, a leading UK beverage manufacturer with a global presence.
- Benefits: Enjoy hybrid working, early Friday finishes, annual leave, and health perks.
- Other info: Be part of a passionate team committed to continuous improvement and ethical standards.
- Why this job: Make a real impact on customer satisfaction while shaping quality excellence.
- Qualifications: Experience in FMCG manufacturing and strong project management skills required.
The predicted salary is between 37800 - 46200 £ per year.
This is an exciting opportunity to join Refresco Bondgate, one of the UK's leading beverage manufacturing sites, where you'll play a pivotal role in shaping customer relationships and driving quality excellence. As the technical link between our customers and the business, you’ll have the autonomy to influence continuous improvement, collaborate with cross‑functional teams, and make a real impact on customer satisfaction.
What’s in it for you?
- Annual bonus and regular pay reviews
- Hybrid working
- Early Friday finish to kick‑start your weekend
- 28 days of annual leave plus bank holidays
- Option to purchase additional leave, increasing your allowance to 31 days plus bank holidays
- Life assurance coverage
- 24/7 virtual GP access for you and your family
- Free eye‑care vouchers and discounted glasses
- Employee referral scheme with bonuses for successful referrals
- GroceryAid support services offering financial, legal, wellbeing and practical guidance
- Cheers benefits platform providing discounts, free perks, and wellbeing tools
- Free onsite parking and discounted products
About The Role
A Customer Technical Support Manager manages the technical relationship between customers and the company, ensuring customer expectations are met in a timely and positive manner.
- Manage the technical relationship with customers, ensuring expectations are understood, communicated, and consistently met.
- Respond to customer enquiries, conduct site visits and audits, and represent the business at customer review meetings.
- Collaborate with site quality teams and commercial account managers to implement customer‑driven quality improvements.
- Investigate escalated customer complaints and product withdrawals, identify root causes, and implement corrective actions.
- Liaise with local authorities to resolve regulatory and enforcement matters while ensuring compliance with safety, hygiene, and housekeeping standards.
- Demonstrate strong leadership, empower team members, drive continuous improvement, and maintain high ethical standards with a focus on customer satisfaction.
About You
The ideal candidate will have demonstrable operational experience, ideally within a fast‑moving consumer goods (FMCG) manufacturing environment, with a strong understanding of modern manufacturing methodologies and quality systems. They will have a genuine interest in the food and beverage industry and a passion for driving continuous quality improvement. The successful candidate will also possess strong project management skills and proven experience in managing customer quality and technical complaints, using a proactive, customer‑focused approach to resolve issues and implement effective corrective actions.
We want someone who will lead and role model to the Refresco core values - agile, responsible, excellent, passionate and entrepreneurial.
About Refresco
Refresco is the global independent beverage solutions provider for Global, National and Emerging brands, and retailers with production in Europe, North America, and Australia. Refresco offers an extensive range of product and packaging combinations from juices to carbonated soft drinks and mineral waters in carton, PET, Aseptic PET, cans, and glass. Refresco continuously searches for new and alternative ways to improve the quality of its products and packaging combinations in line with consumer and customer demand, environmental responsibilities, and market demand. Refresco is headquartered in Rotterdam, the Netherlands and has more than 13,500 employees.
Our drinks on every table. That's the Refresco vision. We’re a global business and currently produce 12 billion litres of soft drinks from 64 manufacturing plants in 12 countries and we’re only just getting started. We’re the proud owners of six drinks manufacturing sites within the UK. Our UK business provides a great place to work for over 1,800 employees, who produce private label soft drinks and fruit juices for all the leading retailers. Whether it’s packed in cartons, bottles or cans, we ensure that our products are made to the highest quality standards. Our products get where they need to be when they need to get there to meet the needs of our high‑profile customers. Refresco believes that equal opportunity for all is fundamental to our company's values and all our applicants can expect fairness and transparency in our recruitment process.
Customer Technical Support Manager in Ripon employer: Refresco
REFRESCO in Bridgwater is an exceptional employer that prioritises employee development and fosters a collaborative work culture. With a focus on continuous improvement, employees are encouraged to enhance their skills through hands-on experience and training, while enjoying the benefits of working in a dynamic environment that values innovation and operational excellence.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Technical Support Manager in Ripon
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Refresco. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Refresco before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Technical Support Manager in Ripon
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Refresco:Your cover letter is your chance to shine! Tell us why you want to work at Refresco specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Refresco!
How to prepare for a job interview at Refresco
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
