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- Tasks: Be the go-to person for customer queries and manage orders efficiently.
- Company: Join Refresco, a leading name in the FMCG industry with a dynamic culture.
- Benefits: Enjoy a competitive salary, annual bonus, enhanced holiday, and 24/7 virtual GP access.
- Why this job: Grow your career while delivering outstanding service in a fast-paced environment.
- Qualifications: Strong communication skills and attention to detail; experience in customer service preferred.
- Other info: Embrace agility and responsibility in a supportive team with excellent growth opportunities.
The predicted salary is between 30000 - 42000 £ per year.
Join Refresco as a Customer Service Advisor and be at the heart of our dynamic operations! This role is perfect for someone who thrives in a fast-paced environment, enjoys building strong relationships with customers and stakeholders, and takes pride in delivering outstanding service. If you’re proactive, detail-oriented, and passionate about customer service, this is a fantastic opportunity to grow your career with a leading name in the FMCG industry!
Benefits:
- An annual 5% bonus
- Pension contributions
- Access to a 24/7 virtual GP for you and your family
- Life assurance
- An enhanced holiday allowance of 27 days plus bank holidays
- Purchase extra holiday (up to 3 days per year)
- Access to our brand new employee benefits platform offering 24/7 virtual GP, discounts, cashback rewards, and access to more optional benefits
- Access to Grocery Aid – for free financial, personal, health and wellbeing support
The role:
Reporting to the Customer Service Manager, this role provides a first point of contact for customers placing orders, following up the progress of orders, or making any other order related enquiries. To be successful you must deliver consistent, efficient order management across multiple channels, establishing and maintaining effective relationships with internal/external customers, peers, and management and the 3rd party suppliers.
Key responsibilities:
- Handle customer queries and provide high-level service.
- Process and manage customer orders, ensuring accuracy and timely delivery.
- Act as the main contact for distribution queries and first-call resolution.
- Escalate service issues and communicate resolutions internally.
- Coordinate with Supply Chain on stock availability and delivery updates.
- Investigate and resolve order discrepancies, failed deliveries, and stock returns.
- Maintain accurate master data and monitor outstanding orders.
- Provide team support during absences.
About You:
Success in this role requires urgency, strong relationship management (internal & external), and preferably an FMCG supply chain/planning background. SAP experience (preferred), strong customer service and communication skills, excellent administration and attention to detail, proficient in MS Excel and general PC literacy, and strong relationship-building abilities.
Ultimately, we encourage everyone to role model our core values of agility, responsibility, passion, excellence, and entrepreneurship as we believe these are what has made Refresco successful so far.
Refresco believes that equal opportunity for all is fundamental to our company's values and all our applicants can expect fairness and transparency in our recruitment process.
Customer Service Advisor in Kegworth employer: Refresco
Contact Detail:
Refresco Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor in Kegworth
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Refresco on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by practising common customer service scenarios. Think about how you'd handle tricky situations or difficult customers. We want you to shine and show off your problem-solving skills!
✨Tip Number 3
Show your passion for customer service! During interviews, share specific examples of how you've gone above and beyond for customers in the past. This will help us see that you're the right fit for our team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining Refresco.
We think you need these skills to ace Customer Service Advisor in Kegworth
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Service Advisor role. Highlight your experience in customer service and any relevant skills that match the job description. We want to see how you can bring your unique flair to our team!
Showcase Your Skills: Don’t just list your skills; give us examples of how you've used them in past roles. Whether it’s handling customer queries or managing orders, we love seeing real-life applications of your abilities. This helps us understand how you can thrive in our fast-paced environment!
Be Proactive: In your application, demonstrate your proactive nature. Share instances where you took the initiative to solve a problem or improve a process. We value candidates who take charge and show passion for delivering outstanding service!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, you’ll find all the details about the role and our company values there, which can help you tailor your application even further!
How to prepare for a job interview at Refresco
✨Know the Company Inside Out
Before your interview, take some time to research Refresco. Understand their values, mission, and the specifics of the Customer Service Advisor role. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences that highlight your customer service skills. Think about times when you resolved a difficult situation or built strong relationships with customers. Be ready to discuss how you can bring that same level of service to Refresco.
✨Demonstrate Attention to Detail
Since the role requires accuracy in order management, be prepared to discuss how you ensure attention to detail in your work. You might want to mention any tools or methods you use to keep track of tasks and avoid errors.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready to ask your interviewer. This could be about the team dynamics, challenges they face in customer service, or how success is measured in the role. It shows you're engaged and thinking about how you can contribute.
