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- Tasks: Provide first-line IT support, troubleshoot issues, and assist with onboarding.
- Company: Join Refresco, a leading beverage company dedicated to excellence and innovation.
- Benefits: Enjoy hybrid work, an annual bonus, enhanced holidays, and access to a virtual GP.
- Why this job: Be part of a passionate team that values growth, problem-solving, and customer service.
- Qualifications: A passion for IT, strong communication skills, and a desire to learn are essential.
- Other info: We promote equal opportunity and a supportive work environment for all.
The predicted salary is between 28800 - 43200 £ per year.
Are you looking for a new challenge, fancy trying something different? We are looking for people who like to be challenged every day, learning new things, working with great people. We’re looking for someone who is innovative and seeks solutions to every challenge; striving to be better tomorrow than we are today. Bring with you a passion for IT, problem-solving skills, and strong customer focus and we’ll provide you with the tools you’ll need to help us in our vision to put our drinks on every table! We’ll support and coach you in the rest; we’re passionate and responsible and we strive for excellence.
Location: Refresco - Kegworth Head Office
Working Hours: Monday – Thursday 8:30 am – 5 pm and Friday 8:30 am – 4 pm (Hybrid offering; 1 day WFH)
Benefits:
- Permanent position
- An annual bonus
- Pension contributions
- Access to a 24/7 virtual GP for you and your family
- Life assurance
- An enhanced holiday allowance of 27 days plus bank holidays
- Purchase extra holiday (up to 3 days per year)
- Access to our brand new employee benefits platform offering discounts, cashback rewards, and access to more optional benefits
- Access to Grocery Aid – for free financial, personal, health and wellbeing support
Key responsibilities:
- To act as a single point of contact for phone calls and emails from IT customers regarding IT issues and queries.
- To act as first line support – troubleshooting of IT related Incident and Problems across software and hardware on devices such as Smart Phones, Laptops, PCs and Printers.
- To escalate unresolved calls to the relevant 2nd line support teams.
- To maintain a high degree of customer service for all support queries and adhere to all service management principles and processes.
- Managing new joiners and the leavers process.
- Setting up company equipment.
- To provide basic in-house training for users.
About you:
We are seeking an individual who has a passion for IT and a desire to develop their skills within our Company. You will be an avid problem-solver, technically capable and have a passion to fix things. The post-holder will be a strong communicator, perhaps with experience in a customer facing role. Ultimately, we encourage everyone to role model our core values of agility, responsibility, passion, excellence, and entrepreneurship as we believe these are what has made Refresco successful so far. If you fit this profile and are excited by this opportunity, we would be delighted to hear from you!
Refresco believes that equal opportunity for all is fundamental to our company's values and all our applicants can expect fairness and transparency in our recruitment process.
Junior IT Service Desk Analyst employer: Refresco
Contact Detail:
Refresco Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Junior IT Service Desk Analyst
✨Tip Number 1
Familiarise yourself with common IT issues and solutions. Being able to discuss specific problems you've solved or encountered in the past will show your passion for IT and problem-solving skills during the interview.
✨Tip Number 2
Brush up on your customer service skills. Since this role involves direct interaction with users, demonstrating your ability to communicate effectively and handle queries with a positive attitude will set you apart.
✨Tip Number 3
Research Refresco's values and culture. Understanding their core values of agility, responsibility, passion, excellence, and entrepreneurship will help you align your responses during the interview and show that you're a good fit for the team.
✨Tip Number 4
Prepare questions about the role and the company. Asking insightful questions not only shows your interest but also gives you a chance to demonstrate your enthusiasm for learning and growing within the company.
We think you need these skills to ace Junior IT Service Desk Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your passion for IT and problem-solving skills. Include any relevant experience, especially in customer-facing roles, to demonstrate your communication abilities.
Craft a Compelling Cover Letter: Write a cover letter that reflects your enthusiasm for the Junior IT Service Desk Analyst position. Mention specific examples of how you've tackled challenges in the past and how you embody the core values of agility, responsibility, passion, excellence, and entrepreneurship.
Showcase Technical Skills: In your application, emphasise your technical capabilities, particularly with software and hardware troubleshooting. If you have experience with devices like smartphones, laptops, or printers, make sure to mention it.
Highlight Customer Service Experience: Since the role requires a strong customer focus, include any previous experience where you provided excellent customer service. This could be in IT support or any other customer-facing position.
How to prepare for a job interview at Refresco
✨Show Your Passion for IT
Make sure to express your enthusiasm for technology during the interview. Share any personal projects or experiences that highlight your interest in IT, as this will resonate well with the interviewers.
✨Demonstrate Problem-Solving Skills
Prepare to discuss specific examples where you've successfully solved IT-related issues. Use the STAR method (Situation, Task, Action, Result) to structure your answers and showcase your analytical thinking.
✨Emphasise Customer Service Experience
Since the role involves a lot of customer interaction, highlight any previous experience you have in customer service. Discuss how you handled difficult situations and maintained a high level of service.
✨Familiarise Yourself with Common IT Issues
Brush up on common IT problems and solutions related to hardware and software. Being able to discuss these topics confidently will demonstrate your readiness for the role and your ability to troubleshoot effectively.
