At a Glance
- Tasks: Manage customer relationships and ensure technical support meets expectations.
- Company: Join Refresco, a leader in the food and beverage industry with a focus on quality.
- Benefits: Enjoy hybrid working, annual bonuses, 28 days leave, and health perks.
- Other info: Be part of a dynamic team that values agility, responsibility, and excellence.
- Why this job: Make a real impact by driving quality improvements and customer satisfaction.
- Qualifications: Experience in FMCG manufacturing and strong project management skills required.
The predicted salary is between 40000 - 50000 £ per year.
- Customer Technical Support Manager
- Permanent
- Refresco Bridgwater
- Hybrid, 38 hours per week
What’s in it for you?
- Annual bonus and regular pay reviews
- Hybrid working
- Early Friday finish to kick‑start your weekend
- 28 days of annual leave plus bank holidays
- Option to purchase additional leave, increasing your allowance to 31 days plus bank holidays
- Life assurance coverage
- 24/7 virtual GP access for you and your family
- Free eye‑care vouchers and discounted glasses
- Employee referral scheme with bonuses for successful referrals
- Grocery Aid support services offering financial, legal, wellbeing and practical guidance
- Cheers benefits platform providing discounts, free perks, and wellbeing tools
- Free onsite parking and discounted products
About The Role
A Customer Technical Support Manager manages the technical relationship between customers and the company, ensuring customer expectations are met in a timely and positive manner.
- Manage the technical relationship with customers, ensuring expectations are understood, communicated, and consistently met.
- Respond to customer enquiries, conduct site visits and audits, and represent the business at customer review meetings.
- Collaborate with site quality teams and commercial account managers to implement customer-driven quality improvements.
- Investigate escalated customer complaints and product withdrawals, identify root causes, and implement corrective actions.
- Liaise with local authorities to resolve regulatory and enforcement matters while ensuring compliance with safety, hygiene, and housekeeping standards.
- Demonstrate strong leadership, empower team members, drive continuous improvement, and maintain high ethical standards with a focus on customer satisfaction.
About You
The ideal candidate will have demonstrable operational experience, ideally within a fast‑moving consumer goods (FMCG) manufacturing environment, with a strong understanding of modern manufacturing methodologies and quality systems.
They will have a genuine interest in the food and beverage industry and a passion for driving continuous quality improvement.
The successful candidate will also possess strong project management skills and proven experience in managing customer quality and technical complaints, using a proactive, customer‑focused approach to resolve issues and implement effective corrective actions.
We want someone who will lead and role model to the Refresco core values – agile, responsible, excellent, passionate and entrepreneurial.
Refresco believes that equal opportunity for all is fundamental to our company's values and all our applicants can expect fairness and transparency in our recruitment process.
#J-18808-Ljbffr
Customer Technical Support Manager in Bridgwater employer: Refresco Iberia SA
Refresco is an excellent employer that fosters a collaborative and innovative work culture in Bridgwater, Somerset. With a strong focus on employee growth, we offer comprehensive training and development opportunities, ensuring that our team members can thrive in their roles while contributing to meaningful quality improvements in the FMCG sector. Our commitment to safety and quality standards not only enhances job satisfaction but also empowers employees to take pride in their contributions to producing top-notch products.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Technical Support Manager in Bridgwater
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Refresco Iberia SA. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Refresco Iberia SA before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Technical Support Manager in Bridgwater
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Refresco Iberia SA:Your cover letter is your chance to shine! Tell us why you want to work at Refresco Iberia SA specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Refresco Iberia SA!
How to prepare for a job interview at Refresco Iberia SA
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
