Overview
In this role you will own Refresco UK's Quality and Food Safety framework, ensuring product safety, authenticity, and compliance across operations. You will lead the Quality, Environmental, Health & Safety (QESH) function and partner with site teams to drive consistency, continuous improvement, and a strong quality culture. You will oversee FSQMS governance, supplier quality, and audit-based assurance to sustain high standards. This is a strategic, multi-site leadership role with a meaningful impact on customer trust and product quality. You will shape quality practices at scale and support NPI and sustainability goals.
Pay / Benefits
- Annual bonus
- Car allowance
- Enhanced pension contribution
- Private healthcare
- Early Friday finish
- Life assurance
Responsibilities
- Govern FSQMS, including document control, audits, and CAPA.
- Provide independent oversight of operational quality controls across sites.
- Manage external accreditation audits and drive continuous improvement.
- Lead internal laboratory audits and maintain competency verification programs.
- Drive quality culture and improvement plans across the UK network.
- Oversee Supplier Quality Assurance, approvals, onboarding, and audits.
- Monitor supplier quality metrics, complaints, and technical reviews.
- Develop and monitor KPI frameworks and support NPI readiness.
- Coordinate VACCP activities with Procurement and NPD.
- Coach and train sites to strengthen technical and quality capability.
Key requirements
- Experienced quality leader with proven track record in food safety and quality systems within FMCG manufacturing.
- Influential, commercially aware and capable of cross-site leadership.
- Strong governance, audit, and CAPA management skills.
- Experience with supplier quality management and NPI support.
- leadership
- communication
- influence
- FSQMS governance
- GFSI standards
- audits (internal/external)
Head of Process & Quality Assurance in Kegworth employer: Refresco Group
Refresco is an excellent employer, offering a dynamic work environment in Kegworth where employees can thrive as part of a dedicated Supply Chain team. With a strong focus on employee well-being, the company provides generous benefits such as an annual bonus, early finishes on Fridays, and access to a comprehensive support service. Refresco fosters a culture of continuous improvement and professional growth, ensuring that every team member has the opportunity to contribute to operational excellence while enjoying a rewarding career.
