At a Glance
- Tasks: Shape customer relationships and drive quality excellence in a dynamic environment.
- Company: Join Refresco Bondgate, a leading beverage manufacturer in the UK.
- Benefits: Enjoy annual bonuses, hybrid working, and an early Friday finish.
- Other info: 28 days of annual leave and opportunities for career growth.
- Why this job: Make a real impact on customer satisfaction and continuous improvement.
- Qualifications: Strong communication skills and a passion for customer service.
You can get further details about the nature of this opening, and what is expected from applicants, by reading the below.
Company description:
Refresco UK
Job description:
This is an exciting opportunity to join Refresco Bondgate, one of the UK's leading beverage manufacturing sites, where you'll play a pivotal role in shaping customer relationships and driving quality excellence. As the technical link between our customers and the business, you'll have the autonomy to influence continuous improvement, collaborate with cross-functional teams, and make a real impact on customer satisfaction.
Customer Technical Support Manager
Permanent
Refresco Bondgate
Hybrid, 38 houts per week
Whats in it for you?
- Annual bonus and regular pay reviews
- Hybrid working
- Early Friday finish to kick-start your weekend
- 28 days of annual leave plus bank holidays
- Option to purchase additional leave, increasing your allowance to 31 days plus bank holidays
- Life assurance coverage
- 24/7 virtual GP access for you and your family
- Free eye-care vouchers and discounted glasses
- Employee referral scheme with bonuses for successful referrals
- GroceryAid support services offering financial, legal, wellbeing and practical guidance
- Cheers benefits platform providing discounts, free perks, and wellbeing tools
- Free onsite parking and discounted products
About The Role
A Customer Technical Support Manager manages the technical relationship between customers and the company, ensuring customer expectations are met in a timely and positive manner.
- Manage the technical relationship with customers, ensuring expectations are understood, communicated, and consistently met.
- Respond to customer enquiries, conduct site visits and audits, and represent the business at customer review meetings.
- Collaborate with site quality teams and commercial account managers to implement customer-driven quality improvements.
- Investigate escalated customer complaints and product withdrawals, identify root causes, and implement corrective actions. xgikmsk
- Liaise with local authorities to resolve regulatory and enforcement matters while ensuring compliance with safety, hygiene, and housekeeping standards.
- Demonstrate strong leadership, empower team members, drive continuous improvement, and Please click on the apply button to read the full job description
Customer Technical Support Manager in Pontefract employer: Refresco Drinks UK
Refresco BV is an exceptional employer, offering a dynamic work environment at our Kegworth site where innovation and growth are at the forefront. With comprehensive training provided, employees can thrive in a supportive team culture that prioritises collaboration and personal development, ensuring that every team member has the opportunity to contribute meaningfully to the production of some of the UK's most beloved drinks brands. The competitive salary and flexible shift patterns further enhance the appeal of joining our dedicated workforce.
