At a Glance
- Tasks: Manage customer relationships and drive quality improvements in a dynamic beverage manufacturing environment.
- Company: Join Refresco, a leading global beverage solutions provider with a vibrant culture.
- Benefits: Enjoy hybrid working, early finishes, annual leave, bonuses, and health perks.
- Other info: Be part of a global team dedicated to innovation and quality excellence.
- Why this job: Make a real impact on customer satisfaction while shaping the future of beverage quality.
- Qualifications: Experience in FMCG manufacturing and strong project management skills are essential.
The predicted salary is between 31500 - 38500 £ per year.
This is an exciting opportunity to join Refresco Bridgwater, one of the UK's leading beverage manufacturing sites, where you'll play a pivotal role in shaping customer relationships and driving quality excellence.
As the technical link between our customers and the business, you'll have the autonomy to influence continuous improvement, collaborate with cross-functional teams, and make a real impact on customer satisfaction.
About The Role:
- Manage the technical relationship with customers, ensuring expectations are understood, communicated, and consistently met.
- Respond to customer enquiries, conduct site visits and audits, and represent the business at customer review meetings.
- Collaborate with site quality teams and commercial account managers to implement customer-driven quality improvements.
- Investigate escalated customer complaints and product withdrawals, identify root causes, and implement corrective actions.
- Liaise with local authorities to resolve regulatory and enforcement matters while ensuring compliance with safety, hygiene, and housekeeping standards.
- Demonstrate strong leadership, empower team members, drive continuous improvement, and maintain high ethical standards with a focus on customer satisfaction.
About You:
- The ideal candidate will have demonstrable operational experience, ideally within a fast-moving consumer goods (FMCG) manufacturing environment, with a strong understanding of modern manufacturing methodologies and quality systems.
- They will have a genuine interest in the food and beverage industry and a passion for driving continuous quality improvement.
- The successful candidate will also possess strong project management skills and proven experience in managing customer quality and technical complaints, using a proactive, customer-focused approach to resolve issues and implement effective corrective actions.
Refresco believes that equal opportunity for all is fundamental to our company's values and all our applicants can expect fairness and transparency in our recruitment process.
Customer Technical Support Manager in Hampshire employer: Refresco Drinks UK Limited
Refresco UK is an exceptional employer that fosters a dynamic and collaborative work environment, perfect for aspiring accountants eager to make a real impact. With a strong commitment to employee development and a culture that values innovation and efficiency, you'll find ample opportunities for growth and advancement in your career. Located in a vibrant area, the company also prioritises work-life balance, making it an ideal place for those seeking meaningful and rewarding employment.
Contact Details:
Refresco Drinks UK Limited Recruitment Team
