At a Glance
- Tasks: Lead the sales team, exceed goals, and create amazing customer experiences.
- Company: Join Reformation, a mission-driven brand focused on sustainability and inclusivity.
- Benefits: Enjoy flexible hours, paid time off, and a casual work environment.
- Other info: We celebrate diversity and encourage all passionate individuals to apply!
- Why this job: Be part of a culture that values growth, innovation, and making fashion sustainable.
- Qualifications: 3 years of retail experience and strong interpersonal skills required.
The predicted salary is between 24000 - 36000 £ per year.
Who we are:
Since 2009, we've been on a mission to bring sustainable fashion to everyone. Named one of Fast Company’s Brands That Matterand winning a Best Carbon Footprintaward, we have big goals like being Climate Positive by 2025, Circular by 2030, and pushing the whole industry forward along the way.Our work has gotten love in Drapersand Sourcing Journal, andTIMEwrote about how great our CEO, Hali Borenstein, is. Basically, we're saving the Earth and looking damn good doing it.
We're a global brand with 50+ stores (and counting) around the world, and our ownsustainable factory in LA. We innovate across categories like accessories, swimwear, and sleepwear, and we reach millions of people with campaigns like this,this and this.
None of this work is possible without the incredible people behind it. We're a mission-based company that invests in an inclusive culture, so we can innovate together and ensure everyone has the space to grow, thrive, and belong.
And starting right now, we want to do all that with you.
Sales Supervisor:
No position at Reformation is about the status quo, every team member is passionate about building a company rooted in excellence. Obsessed with customers and sustainability, we use tech to create a unique interaction between our customers, employees, and the Reformation brand. The Sales Supervisor will help lead and execute all efforts required to achieve individual store goals.
Reporting to the Store Manager, essential responsibilities include but are not limited to:
What You’ll Do:
- Consistently meet and exceed sales goals
- Actively lead by example and inspire others to generate clientele and maximize customer retention through engagement and sustained relationships
- Lead the sales floor to deliver an excellent customer experience through a customer first mindset to build loyal customer relationships
- Contribute to a technology led in-store experience for customers that both surprises and delights them
- Maintain extraordinary customer experience feedback scores on service evaluation through NPS.
- Act as brand ambassador - embody brand values, engage customers on the brand, be knowledgeable in all aspects of this conversation
- Uphold consistent inventory accuracy and controls in store through regular cycle counts and overseeing inbound and outbound inventory. Track receiving and removal of products.
- Track metrics for BOH fulfillment, mis-pulls, cycle counts & overall inventory accuracy. Use this information to grow the team further and take action when necessary alongside in-store leadership
- Contribute to Loss Prevention in all areas of the business, set expectations & informally train alongside leadership
- Maintain seamless store operational procedures, maintain weekly workflow.
- Support merchandising presentation strategy and concept standards, lead and train staff as needed
- Provide real-time and weekly feedback on sales, product and allocation to in store leadership based on sell through and customer feedback
- Uphold and lead by example with all policies and procedures
- Display a dedicated approach to motivate and support sales associates
- Onboard new hires while providing in the moment coaching to improve performance of existing associates
- Contribute and lead through training and customer experience programs
- Maintain and manage a professional, healthy, and productive work environment alongside team in store
What you’ll bring:
- Minimum of 3 years Retail Experience required.
- Experience working with a sales or retail organization and/or operationally intensive business.
- Ability to work in a fast-paced and ever-changing environment
- Strong interpersonal skills and the ability to interact effectively with diverse personalities
- Driven approach to take on new challenges with the self-motivation for your work and career
- Excellent communicator with a passion for people
- An effective and expedient problem-solver with a keen attention to detail
- Positive attitude and feels there is no task too small and no task too large
Compensation:
The wage for this full-time position is 15 per hour.
- Available to work a minimum of 30 hours per week, but up to 40 hours per week
- Daily open availability across a full 7 day work week
- Able to work flexible schedule (days, nights, weekends, & holidays if required to meet the needs of the business)
Benefits & Perks:
- Health, vision, and dental insurance for eligible employees
- Paid vacation, sick, holidays & volunteer time-off for eligible employees
- Mission based company + casual and entrepreneurial work environment
- 401K with company match
- Clothing discount
Reformation is proud to be an Equal Opportunity Employer. We’re committed to building a diverse and inclusive team that reflects the world we want to live in. All qualified applicants will be considered for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, or veteran status—in accordance with applicable international, federal, state, and local laws.
If you require accommodations during the application or interview process, please let us know. We’re here to ensure you have what you need to show up as your best self.
Still don’t know if you should apply? We get it—studies show that many women and individuals from historically underrepresented communities hold back from applying unless they meet every single requirement. At Reformation, we’re all about growth, not gatekeeping. If you’re passionate about the role and excited about making fashion more sustainable, we’d love to hear from you. If this role doesn’t totally excite you, consider applying to our general application.
Want some more?! -Sustainability, Forbes,Fast Company
California Applicant Privacy Notice found here
Sales Supervisor, Full-Time - Notting Hill in London employer: reformation
Reformation is an exceptional employer that prioritises both employee well-being and professional growth. Located in the vibrant Covent Garden, London, our work culture fosters collaboration and innovation, offering comprehensive benefits including medical insurance, generous paid time off, and exclusive clothing discounts. Join us to lead a passionate team dedicated to enhancing guest experiences while upholding our brand values in a dynamic retail environment.
StudySmarter Expert Advice🤫
We think this is how you could land Sales Supervisor, Full-Time - Notting Hill in London
✨Tip Number 1
Familiarise yourself with Reformation's brand values and mission. As a Sales Supervisor, you'll need to embody these values and engage customers effectively. Research their sustainability initiatives and customer engagement strategies to demonstrate your alignment with their goals during the interview.
✨Tip Number 2
Prepare to discuss your previous retail experience in detail, especially any leadership roles you've held. Highlight specific examples where you exceeded sales goals or improved customer retention, as this will show your capability to lead and inspire a team.
✨Tip Number 3
Practice your communication skills, as strong interpersonal abilities are crucial for this role. Be ready to showcase how you've effectively interacted with diverse personalities in past positions, and think of scenarios where you resolved conflicts or motivated your team.
✨Tip Number 4
Demonstrate your adaptability by preparing examples of how you've thrived in fast-paced environments. Discuss any experiences where you successfully managed multiple tasks or adapted to changes quickly, as this will resonate well with the dynamic nature of the role.
We think you need these skills to ace Sales Supervisor, Full-Time - Notting Hill in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant retail experience, especially in sales supervision or leadership roles. Use specific examples that demonstrate your ability to meet sales goals and lead a team.
Craft a Compelling Cover Letter:In your cover letter, express your passion for sustainability and customer service. Mention how your values align with those of Reformation and provide examples of how you've contributed to a positive customer experience in previous roles.
Showcase Your Interpersonal Skills:Since the role requires strong interpersonal skills, include instances where you've successfully interacted with diverse personalities or resolved conflicts. This will show your ability to thrive in a fast-paced environment.
Highlight Your Problem-Solving Abilities:Provide examples of challenges you've faced in previous retail positions and how you overcame them. This will demonstrate your proactive approach and attention to detail, which are essential for the Sales Supervisor role.
How to prepare for a job interview at reformation
✨Show Your Passion for Sustainability
As a Sales Supervisor at Reformation, it's crucial to demonstrate your commitment to sustainability. Be prepared to discuss how you can contribute to the company's mission and share any personal experiences or initiatives you've been involved in that align with their values.
✨Highlight Your Leadership Skills
Since the role involves leading a team, emphasise your leadership experience. Share specific examples of how you've motivated and inspired others in previous roles, particularly in retail settings, to achieve sales goals and enhance customer experiences.
✨Prepare for Customer Engagement Scenarios
Expect questions about how you would handle various customer interactions. Think of scenarios where you've successfully built relationships with customers or resolved issues, showcasing your interpersonal skills and customer-first mindset.
✨Demonstrate Your Problem-Solving Abilities
The ability to solve problems quickly is key in a fast-paced retail environment. Prepare to discuss past challenges you've faced and how you approached them, focusing on your attention to detail and proactive attitude.
