Sales Supervisor, Full-Time - Covent Garden, London

About Reformation

Since 2009, we have been on a mission to bring sustainable fashion to everyone. Named one of Fast Company’s Brands That Matter and winning a Best Carbon Footprint award, we set ambitious goals such as becoming Climate Positive by 2025, Circular by 2030, and pushing the industry forward along the way. We operate a global brand with 50+ stores and a sustainable factory in LA, innovating across accessories, swimwear, and sleepwear, and reaching millions through impactful campaigns.

Responsibilities

• Consistently meet and exceed sales goals.
• Actively lead by example and inspire others to generate clientele and maximize customer retention through engagement and sustained relationships.
• Lead the sales floor to deliver an excellent customer experience with a customer‑first mindset to build loyal relationships.
• Contribute to a technology‑led in‑store experience that surprises and delights customers.
• Maintain extraordinary customer experience feedback scores on service evaluation through NPS.
• Act as brand ambassador – embody brand values, engage customers, and be knowledgeable in all aspects of conversation.
• Uphold consistent inventory accuracy and controls in store through regular cycle counts and overseeing inbound and outbound inventory; track receiving and removal of products.
• Track metrics for BOH fulfillment, mis‑pulls, cycle counts & overall inventory accuracy; use this information to grow the team and take action when necessary.
• Contribute to loss prevention in all areas of the business, set expectations & informally train alongside leadership.
• Maintain seamless store operational procedures and weekly workflow.
• Support merchandising presentation strategy and concept standards, lead and train staff as needed.
• Provide real‑time and weekly feedback on sales, product and allocation to in‑store leadership based on sell‑through and customer feedback.
• Uphold and lead by example with all policies and procedures.
• Display a dedicated approach to motivate and support sales associates.
• Onboard new hires while providing in‑the‑moment coaching to improve performance of existing associates.
• Contribute and lead through training and customer experience programs.
• Maintain and manage a professional, healthy, and productive work environment alongside the team in store.

Qualifications

• Minimum of 3 years retail experience required.
• Experience working with a sales or retail organization and/or operationally intensive business.
• Ability to work in a fast‑paced and ever‑changing environment.
• Strong interpersonal skills and the ability to interact effectively with diverse personalities.
• Driven approach to take on new challenges with self‑motivation for your work and career.
• Excellent communicator with a passion for people.
• An effective and expedient problem‑solver with keen attention to detail.
• Positive attitude and feels no task is too small or too large.

Compensation

The wage for this position is £15 per hour. Available to work a minimum of 30 hours per week, but up to 40 hours per week. Daily open availability across a full 7‑day work week. Able to work flexible schedule (days, nights, weekends, & holidays if required to meet the needs of the business).

Benefits & Perks

• Paid vacation, sick, holidays & volunteer time‑off for eligible employees.
• Mission‑based company with a casual and entrepreneurial work environment.
• Pension with company match.
• Clothing discount.

Equal Opportunity

Reformation is proud to be an Equal Opportunity Employer. We’re committed to building a diverse and inclusive team that reflects the world we want to live in. All qualified applicants will be considered for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, or veteran status—in accordance with applicable international, federal, state, and local laws. If you require accommodations during the application or interview process, please let us know. We’re here to ensure you have what you need to show up as your best self.

Still don’t know if you should apply? We get it—studies show that many women and individuals from historically underrepresented communities hold back from applying unless they meet every single requirement. At Reformation, we’re all about growth, not gatekeeping. If you’re passionate about the role and excited about making fashion more sustainable, we’d love to hear from you. If this role doesn’t totally excite you, consider applying to our general application.