At a Glance
- Tasks: Lead sales efforts, engage customers, and maintain exceptional store operations.
- Company: Join a mission-driven company with an inclusive culture in Battersea.
- Benefits: Competitive pay, health insurance, paid time off, and growth opportunities.
- Other info: Be part of a diverse team with global collaboration and community involvement.
- Why this job: Make a real impact by building customer relationships and leading a dynamic team.
- Qualifications: 3 years retail experience and strong interpersonal skills required.
The predicted salary is between 30000 - 31200 £ per year.
We are a mission-based company with an inclusive culture, committed to growing and belonging for all employees. The Sales Supervisor will help lead and execute efforts to achieve individual store goals and reports to the Store Manager.
What You’ll Do
- Consistently meet and exceed sales goals.
- Actively lead by example to generate clientele and maximize customer retention through engagement and sustained relationships.
- Lead the sales floor to deliver an excellent customer experience with a customer-first mindset to build loyal relationships.
- Contribute to a technology-led in-store experience for customers.
- Maintain exceptional customer experience feedback scores on service evaluation through NPS.
- Act as brand ambassador, embody brand values, engage customers on the brand, and be knowledgeable in all related conversations.
- Uphold inventory accuracy and controls in store through regular cycle counts; oversee inbound and outbound inventory; track receiving and removal of products.
- Track metrics for back-of-house fulfillment, mis-pulls, cycle counts, and overall inventory accuracy; use data to drive actions with in-store leadership.
- Contribute to Loss Prevention and help train alongside leadership.
- Maintain seamless store operational procedures and weekly workflow.
- Support merchandising presentation strategy and concept standards; lead and train staff as needed.
- Provide real-time and weekly feedback on sales, product, and allocation to in-store leadership based on sell-through and customer feedback.
- Uphold and lead by example with all policies and procedures.
- Motivate and support sales associates; onboard new hires with coaching to improve performance.
- Contribute to training and customer experience programs; maintain a professional, healthy, and productive work environment with the team.
What you’ll bring
- Minimum of 3 years retail experience.
- Experience working with a sales or retail organization and/or operationally intensive business.
- Ability to work in a fast-paced and ever-changing environment.
- Strong interpersonal skills and the ability to interact effectively with diverse personalities.
- Driven approach with self-motivation for work and career.
- Excellent communicator with a passion for people.
- Effective problem-solver with keen attention to detail.
- Positive attitude; willing to take on tasks of varying size and scope.
Compensation
At Reformation, the anticipated base hourly range is £15.00 per hour, depending on experience and other factors. Our total rewards package includes benefits, perks, and opportunities for growth.
Benefits
- Employer-sponsored private medical, dental, and vision insurance; commuter benefits.
- Competitive paid time off policies including vacation, sick leave, and company holidays for eligible employees.
- Retirement planning support for eligible employees, including ESG-aligned investment options.
- Collaboration with a global team across offices in LA, NYC, and London.
- Fertility care support with Carrot, up to 5,000 USD reimbursement after 1 year of employment.
- Charitable giving and community involvement, clothing discount, culture events, and Volunteer Time Off.
Equal Opportunity
Reformation is proud to be an Equal Opportunity Employer. We are committed to building a diverse and inclusive team. All qualified applicants will be considered without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, or veteran status, in accordance with applicable laws.
Application Notes
If you require accommodations during the application or interview process, please let us know. This description does not include application-process specifics beyond what is necessary to describe the role.
Sales Supervisor, Full Time - Battersea, London New Battersea, London, United Kingdom employer: Reformation
Reformation is an exceptional employer located in Battersea, London, offering a vibrant and inclusive work culture that prioritises employee growth and development. With competitive benefits such as employer-sponsored health insurance, generous paid time off, and opportunities for community involvement, employees are empowered to thrive both personally and professionally. The company's commitment to sustainability and diversity makes it a rewarding place to work for those passionate about making a positive impact.
StudySmarter Expert Advice🤫
We think this is how you could land Sales Supervisor, Full Time - Battersea, London New Battersea, London, United Kingdom
✨Tip Number 1
Get to know the company culture before your interview. Check out their social media and website to see how they engage with customers and employees. This will help you connect your experiences to their values during the chat.
✨Tip Number 2
Practice your pitch! Be ready to share specific examples of how you've exceeded sales goals or improved customer experiences in past roles. We want to hear about your successes, so make them shine!
✨Tip Number 3
Show off your people skills! During the interview, demonstrate your ability to connect with diverse personalities. Share stories that highlight your interpersonal skills and how you’ve built relationships in previous jobs.
✨Tip Number 4
Don’t forget to ask questions! Prepare a few thoughtful ones about the team dynamics or sales strategies. This shows your interest and helps us see how you’d fit into our mission-driven culture.
We think you need these skills to ace Sales Supervisor, Full Time - Battersea, London New Battersea, London, United Kingdom
Some tips for your application 🫡
Show Your Passion:When you're writing your application, let your enthusiasm for the role shine through! We want to see that you’re genuinely excited about the opportunity to be a Sales Supervisor and how you can contribute to our mission.
Tailor Your CV:Make sure to customise your CV to highlight relevant experience. We love seeing how your past roles align with what we’re looking for, so don’t hold back on showcasing your retail achievements!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your skills and experiences are easy to read and understand. Avoid jargon unless it’s relevant to the role!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Reformation
✨Know the Company Inside Out
Before your interview, take some time to research the company’s mission, values, and culture. Understanding their commitment to inclusivity and customer experience will help you align your answers with what they’re looking for.
✨Showcase Your Sales Skills
Prepare specific examples from your past retail experience where you exceeded sales goals or improved customer retention. Use metrics to back up your achievements, as this will demonstrate your ability to drive results.
✨Demonstrate Leadership Qualities
As a Sales Supervisor, you’ll need to lead by example. Be ready to discuss how you’ve motivated teams in the past, trained new hires, and contributed to a positive work environment. Highlight your interpersonal skills and problem-solving abilities.
✨Engage with a Customer-First Mindset
During the interview, emphasise your passion for delivering excellent customer service. Share stories that illustrate how you’ve built loyal relationships with customers and how you plan to embody the brand values in your role.
