Overview
We are a global brand with 50+ stores around the world and our own sustainable factory in LA. We innovate across categories including accessories, swimwear, and sleepwear, and aim to push the fashion industry forward through sustainability initiatives.
Work Location / Schedule
- Available to work a minimum of 40 hours per week.
- Daily open availability across a full 7 day work week.
- Able to work a flexible schedule (days, nights, weekends, and holidays if required to meet business needs).
Sales Supervisor
The Sales Supervisor will help lead and execute all efforts required to achieve individual store goals. This role reports to the Store Manager.
What You’ll Do
- Consistently meet and exceed sales goals.
- Actively lead by example and inspire others to generate clientele and maximize customer retention through engagement and sustained relationships.
- Lead the sales floor to deliver an excellent customer experience with a customer first mindset to build loyal customer relationships.
- Contribute to a technology-led in-store experience for customers that both surprises and delights them.
- Maintain extraordinary customer experience feedback scores on service evaluation through NPS.
- Act as brand ambassador – embody brand values and be knowledgeable in all related conversations.
- Maintain inventory accuracy and controls in store through regular cycle counts and overseeing inbound and outbound inventory; track receiving and removal of products.
- Track metrics for back-of-house fulfillment, mis-pulls, cycle counts, and overall inventory accuracy; use this information to guide the team with leadership.
- Contribute to Loss Prevention in all areas of the business and assist with training alongside leadership.
- Maintain seamless store operational procedures and weekly workflow.
- Support merchandising presentation strategy and standards; lead and train staff as needed.
- Provide real-time and weekly feedback on sales, product, and allocation to in-store leadership based on sell-through and customer feedback.
- Uphold and lead by example with all policies and procedures.
- Motivate and support sales associates.
- Onboard new hires and provide in-the-moment coaching to improve performance of existing associates.
- Contribute to and lead through training and customer experience programs.
- Maintain a professional, healthy, and productive work environment with the store team.
What You’ll Bring
- Minimum of 3 years retail experience.
- Experience working with a sales or retail organization and/or operationally intensive business.
- Ability to work in a fast-paced and ever-changing environment.
- Strong interpersonal skills and the ability to interact effectively with diverse personalities.
- Driven approach to take on new challenges with self-motivation for work and career.
- Excellent communicator with a passion for people.
- Effective and expedient problem-solver with keen attention to detail.
- Positive attitude and willingness to tackle tasks of any size.
Compensation & Benefits
Compensation: The anticipated base hourly range is £15.00 per hour, depending on experience and internal equity. Our total rewards package includes benefits, perks, and growth opportunities.
- Employer-sponsored private medical, dental, and vision insurance, plus commuter benefits.
- Paid time off policies including vacation, sick leave, and company holidays for eligible employees.
- Retirement planning support with ESG-aligned fund options for eligible employees.
- Global collaboration with offices in LA, NYC, and London.
- Fertility care support through Carrot and up to $5,000 USD reimbursement after 1 year of employment.
- Donation to community efforts on a yearly basis.
- Clothing discount and culture events, including Volunteer Time Off.
Reformation is proud to be an Equal Opportunity Employer. All qualified applicants will be considered without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, disability, age, or veteran status, in accordance with applicable laws. If you require accommodations during the application or interview process, please let us know.
