Sales Associate, Temporary Part-Time - Covent Garden

Who we are

Since 2009, we’ve been on a mission to bring sustainable fashion to everyone. Our work has gotten love in Drapers and Sourcing Journal, and TIME wrote about how great our CEO, Hali Borenstein, is. We’re a global brand with 50+ stores worldwide and our own sustainable factory in LA. We innovate across categories like accessories, swimwear, and sleepwear, and we reach millions of people with campaigns. None of this work is possible without the incredible people behind it. We’re a mission‑based company that invests in an inclusive culture, so we can innovate together and ensure everyone has the space to grow, thrive, and belong.

Work Location / Schedule

• Available to work a minimum of 20 hours per week
• Available to work a minimum of 3 days per week, weekends included
• Able to work flexible schedule (days, nights, weekends, & holidays if required to meet the needs of the business)

Seasonal Sales Associate

Our Seasonal Sales Associate plays a key role in delivering a unique customer experience, blending passion for sustainability with cutting‑edge technology to drive sales and embody our brand values.

What You’ll Do

• Consistently meet and exceed sales goals.
• Assist in clientele generation through customer engagement.
• Contribute to an in‑store experience that surprises and delights customers.
• Deliver an elevated client experience acting as a brand ambassador – embody brand values, engage customers on the brand and share the stories of Reformation with a focus on educating on sustainability.
• Maintain extraordinary customer experience feedback and scoring on service evaluation through NPS.
• Understand the need for consistent inventory accuracy and controls in store.
• Contribute to Loss Prevention in all areas of the business.
• Uphold time and attendance policy.
• Ensure the selling floor reflects the brand and concept standards at all times.
• Share your deep knowledge about our product with genuine enthusiasm.
• Communicate product feedback based on customer feedback so we can continuously improve our product and merchandising.
• Help ensure that the store environment is inspiring and our product is easily accessible.
• Understand the core values and culture of Reformation and reflect these in all efforts.
• Maintain and uphold a professional, healthy, and productive work environment.

What You’ll Bring

• Experience working with a sales or retail organization and/or operationally intensive business.
• Ability to work in a fast‑paced setting.
• Strong interpersonal skills and the ability to interact effectively with diverse personalities.
• Driven approach to take on new challenges with the self‑motivation for your work and career.

Compensation

For this role, the anticipated base hourly pay is £13 per hour, depending on a variety of factors, including but not limited to relevant experience, skills, qualifications, and internal compensation equity. Our total rewards package also includes benefits, perks, and opportunities for growth that contribute to overall compensation.

Equal Opportunity Employer Statement

Reformation is proud to be an Equal Opportunity Employer. We’re committed to building a diverse and inclusive team that reflects the world we want to live in. All qualified applicants will be considered for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, or veteran status—in accordance with applicable international, federal, state, and local laws. If you require accommodations during the application or interview process, please let us know. We’re here to ensure you have what you need to show up as your best self.