Store Manager, Full-Time - Manchester, UK

None of this work is possible without the incredible people behind it. We’re a mission-based company that invests in an inclusive culture, so we can innovate together and ensure everyone has the space to grow, thrive, and belong. And starting right now, we want to do all that with you.

No position at Reformation is about the status quo; every team member is passionate about building a company rooted in excellence. Obsessed with customers and sustainability, we use tech to create a unique interaction between our customers, employees, and the Reformation brand.

The Store Manager will lead and execute all efforts required to achieve individual store goals. Reporting to the Regional Director, essential responsibilities include but are not limited to:

• Measure and monitor sales performance, taking action to improve business performance when needed.
• Ownership of operational execution of store to achieve necessary revenue targets while balancing budget and expenses.
• Use a high level of business acumen to understand the business drivers and opportunities and build solutions.
• Consistently meet and exceed store sales goals.
• Drive the execution of an elevated client experience acting as a brand ambassador—embody brand values, engage customers on the brand and share the stories of Reformation with a focus on educating on sustainability.
• Lead the sales floor and deliver an excellent customer experience through a customer-first mindset to build loyal client relationships.
• Assist customers and monitor client interaction with the team and technology, providing in-the-moment coaching for continuous improvement.
• Create an optimal balance of sales and service by having the right people, in the right place at the right time through effective scheduling while achieving payroll goals.
• Deliver and maintain extraordinary customer experience NPS scores.
• Uphold consistent inventory accuracy and controls in store.
• Lead and train the team in store to ensure consistent deliverables.
• Contribute to Loss Prevention in all areas of the business, set expectations and own training for the store team.
• Ensure facility maintenance, presentation and organization.
• Lead merchandising presentation and concept standards utilizing retail and product reporting to regularly strategize for the customer experience and productivity of the business.
• Provide real-time and weekly feedback on product and sales performance to corporate partners to influence allocations and the success of the business.
• Ensure the selling floor reflects the brand and concept standards at all times, train support staff and develop talent in visual and digital merchandising.
• Manage the day-to-day performance of the retail teams, enabling progressive career development and an incredible employee experience.
• Accountable for hiring, training and development of the store team across all areas of the business.
• Provide performance feedback to ensure growth, change and results.
• Understand current culture and areas for improvement, work with Regional Director for constant improvement through activations, recognition, and thorough communication.
• Own reviews, development plans, disciplinary action and corrective action for the team.

What you’ll bring:

• Minimum of 5 years Retail Experience required.
• Minimum of 4 years Retail Management Experience required.
• Experience working with a sales or retail organization and/or operationally intensive business.
• Ability to work in a fast-paced, cross-functional team environment.
• Strong interpersonal skills and the ability to interact effectively with diverse personalities.
• The drive to take on new challenges with the self-motivation for continuous personal and team development.
• The ability to set clear objectives and inspire the team to reach their highest potential.
• Ability to set the standard for operational efficiency, adhering to processes and systems to maximize team and business results, and identifying opportunities for improvement.
• The skills to collaborate strategically with cross-functional partners in the pursuit of shared business outcomes.
• A proactive and entrepreneurial sense of urgency and ability to prioritise important work.
• A keen eye for identifying and evaluating new business opportunities.

Compensation and Benefits:

The wage for this full-time position is £40,000 – £70,000 per year. Available to work a minimum of 40 hours per week. Daily open availability across a full 7-day work week. Able to work flexible schedule (days, nights, weekends, & holidays if required to meet the needs of the business). Understanding of Retail Labor Laws.

Eligible employees get employer-sponsored private medical, dental, and vision insurance, as well as commuter benefits to help support your travel to and from work. We offer competitive paid time off policies including vacation, sick leave, and company holidays for eligible employees. We offer retirement planning support for eligible employees, including the option to invest in Environmental Social Governance-aligned funds.

We’re a mission-based company with offices in LA, NYC and London, as well as a global retail team, which means you’ll get to collaborate with people all around the world. You’ll get access to fertility care support through Carrot, and up to a £5,000 reimbursement for related fertility expenses after 1 year of employment. We care about the causes our employees care about so we donate to community efforts on a yearly basis. We offer a clothing discount, culture events (like our annual Ref Values week and Volunteer Time Off), you know, all the meaningful and fun stuff!

Reformation is proud to be an Equal Opportunity Employer. We’re committed to building a diverse and inclusive team that reflects the world we want to live in. All qualified applicants will be considered for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, or veteran status—in accordance with applicable international, federal, state, and local laws. If you require accommodations during the application or interview process, please let us know. We’re here to ensure you have what you need to show up as your best self.

Still don’t know if you should apply? We get it—studies show that many women and individuals from historically underrepresented communities hold back from applying unless they meet every single requirement. At Reformation, we’re all about growth, not gatekeeping. If you’re passionate about the role and excited about making fashion more sustainable, we’d love to hear from you. If this role doesn’t totally excite you, consider applying to our general application. Interested in building your career at Reformation? Get future opportunities sent straight to your email.