Store Manager, Full-time - Battersea - London

Reformation is a sustainability-focused apparel brand committed to climate-positive practices and inclusive culture.

Work Location / Schedule

• Available to work a minimum of 40 hours per week
• Daily open availability across a full 7‑day work week
• Able to work flexible schedule (days, nights, weekends, & holidays if required to meet the needs of the business)

Responsibilities

• Measure and monitor sales performance, taking action to improve business performance when needed.
• Ownership of operational execution, achieving revenue targets while balancing budget and expenses.
• Use business acumen to understand drivers and opportunities, building solutions.
• Consistently meet and exceed store sales goals.
• Drive delivery of an elevated client experience, acting as a brand ambassador and educating customers on sustainability.
• Lead the sales floor, delivering an excellent customer experience through a customer‑first mindset.
• Assist customers and monitor team interactions, providing in‑moment coaching for continuous improvement.
• Create an optimal balance of sales and service through effective scheduling while meeting payroll goals.
• Maintain extraordinary customer experience NPS scores.
• Uphold consistent inventory accuracy and controls, training the team to ensure deliverables.
• Contribute to loss prevention; set expectations and train the team.
• Ensure facility maintenance, presentation, and organization.
• Lead merchandising presentation and concept standards, utilizing retail and product reporting to strategy for customer experience and productivity.
• Provide real‑time and weekly feedback on product and sales performance to corporate partners.
• Ensure the selling floor reflects brand and concept standards, training support staff and developing talent in visual and digital merchandising.
• Manage day‑to‑day performance of the retail teams, enabling progressive career development and an employee experience.
• Hire, train, and develop the store team across all areas of the business.
• Provide performance feedback, ensuring growth and results; understand culture and identify improvement areas, communicating with the Regional Director.
• Own reviews, development plans, disciplinary action, and corrective action for the team.

Qualifications

• Minimum of 5 years retail experience.
• Minimum of 4 years retail management experience.
• Experience working with a sales or retail organization and/or a highly operational business.
• Ability to work in a fast‑paced, cross‑functional team environment.
• Strong interpersonal skills and effective interaction with diverse personalities.
• Drive to take on new challenges with self‑motivation for continuous personal and team development.
• Ability to set clear objectives and inspire the team to reach their highest potential.
• Ability to set the standard for operational efficiency, adhering to processes and systems to maximize business results.
• Skills to collaborate strategically with cross‑functional partners for shared business outcomes.
• Proactive, entrepreneurial sense of urgency and ability to prioritize important work.
• Keen eye for identifying and evaluating new business opportunities.
• Understanding of retail labor laws.
• GSuite experience is a plus.

Compensation

Anticipated base salary ranges from £40,000 to £70,000 per year, depending on relevant experience, skills, qualifications, and internal equity. Total rewards also include benefits, perks, and growth opportunities.

Benefits & Perks

• Employer‑sponsored private medical, dental, and vision insurance, and commuter benefits.
• Paid time off policies including vacation, sick leave, and company holidays.
• Retirement planning support, including ESG‑aligned investment options.
• Global collaboration with offices in LA, NYC, and London.
• Fertility care support and up to a $5,000 USD reimbursement for related expenses after 1 year.
• Annual donations to community efforts.
• Clothing discount, cultural events, and volunteer time off.

Equal Opportunity Employer

Reformation is proud to be an Equal Opportunity Employer. We’re committed to building a diverse and inclusive team that reflects the world we want to live in. All qualified applicants will be considered for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, or veteran status—in accordance with applicable international, federal, state, and local laws. If you require accommodations during the application or interview process, please let us know. We’re here to ensure you have what you need to show up as your best self.