At a Glance
- Tasks: Lead a passionate team to exceed sales goals and create amazing customer experiences.
- Company: Join a sustainable fashion brand making waves globally since 2009.
- Benefits: Enjoy competitive pay, health insurance, and awesome perks like clothing discounts.
- Other info: Flexible hours, diverse team, and opportunities for personal growth await you!
- Why this job: Be part of a mission-driven company focused on sustainability and innovation.
- Qualifications: 3 years of retail experience and a passion for people and sustainability.
Since 2009, we've been on a mission to bring sustainable fashion to everyone. Our work has received recognition in various publications, and we are committed to being Climate Positive by 2025 and Circular by 2030. We are a global brand with over 50 stores worldwide and our own sustainable factory in LA. We innovate across categories like accessories, swimwear, and sleepwear, and we strive to create an inclusive culture where everyone can grow and thrive.
Work Location/ Schedule: Available to work a minimum of 30 hours per week, up to 40 hours per week. Daily open availability across a full 7-day work week. Able to work flexible schedule (days, nights, weekends, & holidays if required).
What You’ll Do:
- Consistently meet and exceed sales goals.
- Lead by example and inspire others to generate clientele and maximise customer retention.
- Deliver an excellent customer experience through a customer-first mindset.
- Maintain extraordinary customer experience feedback scores.
- Act as a brand ambassador and engage customers on the brand.
- Uphold consistent inventory accuracy and controls in store.
- Contribute to Loss Prevention in all areas of the business.
- Support merchandising presentation strategy and concept standards.
- Provide real-time and weekly feedback on sales, product, and allocation.
- Onboard new hires and provide coaching to improve performance.
- Maintain a professional, healthy, and productive work environment.
What you’ll bring:
- Minimum of 3 years Retail Experience required.
- Experience working with a sales or retail organisation.
- Ability to work in a fast-paced and ever-changing environment.
- Strong interpersonal skills and ability to interact effectively with diverse personalities.
- Excellent communicator with a passion for people.
- Effective problem-solver with keen attention to detail.
- Positive attitude and willingness to take on tasks of any size.
Compensation: The anticipated base hourly range is £15.00 - £17.00 per hour, depending on relevant experience, skills, qualifications, and internal compensation equity. Compensation decisions may vary based on individual circumstances and evolving business needs.
Benefits & Perks:
- Employer-sponsored private medical, dental, and vision insurance.
- Competitive paid time off policies including vacation, sick leave, and company holidays.
- Retirement planning support, including options to invest in sustainable funds.
- Access to fertility care support and reimbursement for related expenses after 1 year of employment.
- Clothing discount and culture events.
Reformation is proud to be an Equal Opportunity Employer. We’re committed to building a diverse and inclusive team. All qualified applicants will be considered for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, or veteran status. If you require accommodations during the application or interview process, please let us know.
If you’re passionate about the role and excited about making fashion more sustainable, we’d love to hear from you.
StudySmarter Expert Advice🤫
We think this is how you could land Sales Supervisor, Full-Time - Covent Garden in London
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Reformation, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Reformation!
We think you need these skills to ace Sales Supervisor, Full-Time - Covent Garden in London
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Reformation, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Reformation and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Reformation that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Reformation
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
