Sales Supervisor, Full Time in London

Overview Who we are: Since 2009, we\\\’ve been on a mission to bring sustainable fashion to everyone. We have been named one of Fast Company\\u2019s Brands That Matter and winning a Best Carbon Footprint award. Our goals include Climate Positive by 2025 and Circular by 2030. Our work has been covered by Drapers, Sourcing Journal, and TIME. We are a global brand with 50+ stores around the world and our own sustainable factory in LA. We innovate across accessories, swimwear, and sleepwear, and reach millions with campaigns.We are a mission-based company that invests in an inclusive culture so we can innovate together and ensure everyone has space to grow, thrive, and belong. We want to do all of this with you.Sales Supervisor No position at Reformation is about the status quo. Every team member is passionate about building a company rooted in excellence. Obsessed with customers and sustainability, we use tech to create a unique interaction between our customers, employees, and the Reformation brand. The Sales Supervisor will help lead and execute all efforts required to achieve individual store goals. Reporting to the Store Manager, essential responsibilities include but are not limited to:What You\’ll Do Consistently meet and exceed sales goalsActively lead by example and inspire others to generate clientele and maximize customer retention through engagement and sustained relationshipsLead the sales floor to deliver an excellent customer experience through a customer first mindset to build loyal customer relationshipsContribute to a technology led in-store experience for customers that both surprises and delights themMaintain extraordinary customer experience feedback scores on service evaluation through NPSAct as brand ambassador mbody brand values, engage customers on the brand, be knowledgeable in all aspects of this conversationUphold consistent inventory accuracy and controls in store through regular cycle counts and overseeing inbound and outbound inventory; track receiving and removal of productsTrack metrics for BOH fulfillment, mis-pulls, cycle counts & overall inventory accuracy. Use this information to grow the team further and take action when necessary alongside in-store leadershipContribute to Loss Prevention in all areas of the business, set expectations & informally train alongside leadershipMaintain seamless store operational procedures, maintain weekly workflowSupport merchandising presentation strategy and concept standards, lead and train staff as neededProvide real-time and weekly feedback on sales, product and allocation to in store leadership based on sell through and customer feedbackUphold and lead by example with all policies and proceduresDisplay a dedicated approach to motivate and support sales associatesOnboard new hires while providing in the moment coaching to improve performance of existing associatesContribute and lead through training and customer experience programsMaintain and manage a professional, healthy, and productive work environment alongside team in storeWhat you\\u2019ll bring Minimum of 3 years Retail Experience requiredExperience working with a sales or retail organization and/or operationally intensive businessAbility to work in a fast-paced and ever-changing environmentStrong interpersonal skills and the ability to interact effectively with diverse personalitiesDriven approach to take on new challenges with the self-motivation for your work and careerExcellent communicator with a passion for peopleAn effective and expedient problem-solver with a keen attention to detailPositive attitude and feels there is no task too small and no task too largeCompensation The wage for this position is £15.00 – £17.00 per hour.Available to work a minimum of 30 hours per week, but up to 40 hours per weekDaily open availability across a full 7 day work weekAble to work flexible schedule (days, nights, weekends, & holidays if required to meet the needs of the business)Benefits & Perks Paid vacation, sick, holidays & volunteer time-off for eligible employeesMission based company + casual and entrepreneurial work environmentPension with company matchClothing discountReformation is proud to be an Equal Opportunity Employer. We\’re committed to building a diverse and inclusive team that reflects the world we want to live in. All qualified applicants will be considered for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, or veteran status—in accordance with applicable international, federal, state, and local laws.If you require accommodations during the application or interview process, please let us know. We\’re here to ensure you have what you need to show up as your best self.Still don\\u2019t know if you should apply? We get it—studies show that many women and individuals from historically underrepresented communities hold back from applying unless they meet every single requirement. At Reformation, we\’re all about growth, not gatekeeping. If you\’re passionate about the role and excited about making fashion more sustainable, we\’d love to hear from you. If this role doesn\’t totally excite you, consider applying to our general application.

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