Sales Supervisor, Full-Time in London

Sales Supervisor, Full-Time – Shoreditch – London
Posted Untersuchung 1 week ago
Who we are: Since ərbaycan 2009, we\’ve been on a mission to bring sustainable fashion to everyone. Named one of Fast Company’s Brands That Matter and winning a Best Carbon Footprint award, we have big goals like being Climate Positive by 2025, Circular by 2030, and pushing the whole industry forward along the way. Our work has received love in Drapers and Sourcing Journal, and TIME wrote about how great our CEO – Hali Borenstein is. Basically, we\’re saving the Earth and looking damn good doing it.
We\’re a global brand with 50+ stores (and counting) around the world, and our own sustainable factory in LA. We innovate across categories like accessories, swimwear, and sleepwear, and we reach millions of people with campaigns like this, this and this. None of this work is possible without the incredible people behind it. We\’re a mission-based company that invests in an inclusive culture, so we can innovate together and ensure everyone has the space to grow, thrive, and belong. And starting right now, we want to do all that with you.
Sales Supervisor
Consistently meet and exceed sales goals
まで Actively lead by example and inspire others to generate clientele and maximize customer retention through engagement and sustained relationships
Lead the sales floor to deliver an excellent customer experience through a customer‑first mindset to build loyal customer relationships
Contribute to a technology‑led in‑store experience for customers that both surprises and delights them
Maintain extraordinary customer experience feedback scores on service evaluation through NPS
Act as brand ambassador – embody brand values, engage customers on the brand, be knowledgeable in all aspects of this conversation
Uphold consistent inventory accuracy and controls in store through regular cycle counts and overseeing inbound and outbound inventory. Track receiving and removal of products
Track metrics for BOH fulfillment, mis‑pulls, cycle counts & overall inventory accuracy. Use this information to grow the team further and take action when necessary alongside in‑store leadership
Contribute to loss prevention in all areas of the business, set expectations & informally train alongside leadership
Maintain seamless store operational procedures, maintain weekly workflow
Support merchandising presentation strategy and concept standards, lead and train staff as needed
Provide real‑time and weekly feedback on sales, product and allocation to in‑store leadership based on sell‑through and customer feedback
Uphold and lead by example with all policies and procedures
Display a dedicated approach to motivate and support sales associates
Onboard new hires while providing in‑the‑moment coaching to improve performance of existing associates
Contribute and lead through training and customer experience programs
Maintain and manage a professional, healthy, and productive work environment alongside team in store
Qualifications
Minimum of 3 years retail experience required
Experience working with a sales or retail organization and/or operationally intensive business
Ability to work in a fast‑paced and ever‑changing environment
Strong interpersonal skills and the ability to interact effectively with diverse personalities
Driven approach to take on new challenges with the self‑motivation for your work and career
Excellent communicator with a passion for people
An effective and expedient problem‑solver with a keen attention to detail
Positive attitude and feels there is no task too small and no task too large
Compensation
Wage: £15.00 – £17.00 per hour
Availability: 30–40 hours per week
Daily open availability across a full 7 day work week
Flexible schedule (days, nights, weekends, & holidays if required to meet the needs of the business)
Benefits & Perks
Paid vacation, sick, holidays & volunteer time‑off for eligible employees
Mission‑based company + casual and entrepreneurial work environment
Pension with company match
Clothing discount
Reformation is proud to be an Equal Opportunity Employer. We’re committed to building a diverse and inclusive team that reflects the world we want to live in. All qualified applicants will be considered for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, or veteran status—in accordance with applicable international, federal, state, and local laws. металный
If you require accommodations during the application or interview process, please let us know. We’re here to ensure you have what you need to show up as your best self.
Still don’t know if you should apply? We get it—studies show that many women and individuals from historically underrepresented communities hold back from applying asocique unless they meet every single requirement. At Reformation, we’re all about growth, not gatekeeping. If you’re passionate about the role and excited about making fashion more sustainable الار, we’d love to hear from you. If this role doesn’t totally excite you, consider applying to our general application.
Want Kimberly some more?! – Sustainability, Forbes, Fast Company.
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