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For Companies At a Glance
- Tasks: Support smooth service delivery and manage customer enquiries in a dynamic environment.
- Company: Join ReFood, a leader in sustainable food solutions.
- Benefits: Full-time role with competitive salary and additional pay for out-of-hours support.
- Why this job: Make a difference by enhancing customer experiences and building strong relationships.
- Qualifications: Customer service experience and strong communication skills required.
- Other info: Opportunity for career growth in a supportive team atmosphere.
The predicted salary is between 30000 - 42000 £ per year.
We are inviting applications for a Service Delivery Advisor to join our ReFood Doncaster site. This is a full-time, permanent position working 40 hours per week, Monday to Friday.
As a Service Delivery Advisor, you will provide essential support to ensure the smooth operation of our service delivery, commercial, and logistics functions. Your responsibilities will include:
- Acting as the first point of contact for customer enquiries via telephone and email
- Managing the customer account database, including data entry, analysis and KPI reporting
- Providing administrative support to the Commercial and Logistics teams
- Handling customer complaints and following up on service issues
- Participating in an out-of-hours support rota (paid in addition to basic salary)
- Managing and directing sales enquiries to relevant team members
- Building and maintaining strong internal and external customer relationships
- Providing sales support to the ReFood sales team
Job Requirements
- Good standard of formal education
- Experience in customer service and sales office environments
- Strong ability to prioritise workload and respond promptly
- Proactive, with the ability to use initiative to resolve issues
- Able to build strong commercial relationships across various organisations and contact levels
- Commercially aware, financially literate, and business-focused
- Excellent written and verbal communication skills
- Proficient IT skills, particularly in MS Office (Excel and Word)
Location
Doncaster
To Apply
Please apply in writing with your CV and covering letter to: HR Department, Ings Road, Doncaster, DN5 9TL or email: recruitment@saria.co.uk
SERVICE DELIVERY ADVISOR in Doncaster employer: ReFood
Contact Detail:
ReFood Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land SERVICE DELIVERY ADVISOR in Doncaster
✨Tip Number 1
Get to know the company! Research ReFood and understand their values and services. This will help you tailor your conversations and show that you're genuinely interested in being a part of their team.
✨Tip Number 2
Practice your communication skills. As a Service Delivery Advisor, you'll be the first point of contact for customers. Role-play common scenarios with friends or family to boost your confidence and refine your responses.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don’t forget to follow up! After any interviews or networking chats, send a quick thank-you email. It shows your appreciation and keeps you fresh in their minds as they make decisions.
We think you need these skills to ace SERVICE DELIVERY ADVISOR in Doncaster
Some tips for your application 🫡
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Make sure it reflects your personality and enthusiasm for the Service Delivery Advisor role. Highlight your customer service experience and how you can contribute to our team at ReFood Doncaster.
Tailor Your CV: Don’t just send out the same CV for every job. Tailor it to match the skills and experiences mentioned in the job description. Show us how your background aligns with the responsibilities of the Service Delivery Advisor position.
Show Off Your Communication Skills: Since excellent written communication is key for this role, make sure your application is clear and free of errors. Use professional language but let your personality shine through – we want to get to know the real you!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at ReFood
✨Know Your Stuff
Before the interview, make sure you understand the role of a Service Delivery Advisor. Familiarise yourself with the key responsibilities like managing customer enquiries and handling complaints. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Show Off Your Skills
Highlight your experience in customer service and sales environments during the interview. Be ready to share specific examples of how you've prioritised workloads or resolved issues proactively. This will demonstrate your ability to thrive in a fast-paced environment.
✨Communicate Clearly
Since excellent communication skills are crucial for this role, practice articulating your thoughts clearly. Whether it's through email or phone, being concise and professional will leave a positive impression on the interviewers.
✨Build Rapport
Remember, building strong relationships is key in this role. During the interview, engage with your interviewers and show your interpersonal skills. Ask them about their experiences at the company to create a connection and demonstrate your interest in team dynamics.
