At a Glance
- Tasks: Deliver top-notch customer service and support various teams with admin tasks.
- Company: Join ReFood, a leader in sustainable food waste recycling.
- Benefits: Gain a Level 3 qualification while earning an apprentice salary.
- Other info: Structured apprenticeship programme with opportunities for growth.
- Why this job: Kickstart your career in a dynamic environment focused on sustainability.
- Qualifications: 5 GCSEs at grade 4/C or above, including English and Maths.
The predicted salary is between 25185 - 25989 £ per year.
Location: ReFood, Doncaster
Business: The ReFood AD plants operate as integrated recycling units, processing a variety of food wastes to produce biogas, renewable electricity, heat and ReGrow (a nutrient-rich fertiliser for local farms). The plants also recycle the food waste packaging providing an environmentally sustainable solution for all waste producers looking for a safe method of diverting food waste from landfill.
The Position: Applications are invited for an Apprentice in Customer Service based at our ReFood, Doncaster site. This is a full time, permanent position working 40 hours per week.
As an Apprentice in Customer Service, your duties and responsibilities will be varied in support of the existing team and will include developing skills and knowledge in the following areas:
- Provide excellent customer service by responding to enquiries via telephone, email and post.
- Support the Customer Service, Commercial and Logistics teams with a range of administrative tasks.
- Assist with maintaining accurate customer records and updating customer databases.
- Support the management of customer accounts while developing an understanding of customer account administration.
- Support the processing and reconciliation of CA1 documentation.
- Assist with producing customer reports, KPI reports and other business information.
- Help maintain marketing materials and website content as required.
- Complete supplier compliance questionnaires with guidance from the team and assist with ongoing compliance administration.
- Assist with responding to customer enquiries, complaints and service issues under supervision.
- Build positive working relationships with customers, colleagues and other departments.
- Provide administrative support to the sales team and assist with sales-related activities.
- Ensure all administrative tasks are completed accurately and in a timely manner.
- Undertake training and development activities to build knowledge, skills and experience within the role.
You will be required to undertake additional company training in other disciplines to further develop and complement a full skill set needed for the role. We will support you as part of a structured Apprenticeship programme where you will attain a Level 3 Business Administration qualification on a day release basis.
The Person: Minimum of 5 GCSEs at grade 4/C or above, including English and Maths (or equivalent). Good IT skills, including Microsoft Word and Excel. Good written and oral presentation skills. Positive attitude and willingness to embrace new challenges.
Salary: Apprentice rates depending on age.
* Please note that only shortlisted applicants will be contacted due to the high volume of CVs being received.
Customer Service Apprentice in Bentley employer: ReFood
ReFood, located in Doncaster, is an exceptional employer that prioritises employee development through a structured Apprenticeship programme, allowing you to gain a Level 3 Business Administration qualification while working in a dynamic and supportive environment. With a strong commitment to sustainability and recycling, ReFood fosters a positive work culture where teamwork and innovation thrive, providing meaningful opportunities for growth and the chance to contribute to environmentally friendly practices.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Apprentice in Bentley
✨Get to Know Your Local Businesses
For an apprenticeship in customer support, don’t hesitate to pop into local shops or businesses. They might not have job postings up, but often they’re looking for eager apprentices who can learn on the job. Approach them with confidence and express your interest.
✨Leverage Online Communities
Dive into online forums and communities focused on customer support. Places like Reddit or specific Facebook groups are goldmines for advice and networking. You never know who might be looking for an apprentice or have insider tips about openings at places like ReFood.
✨Tap Into Your School’s Resources
Make sure to use your school’s career services. They often have connections with companies looking for apprentices, which can give you a head start. Plus, they can help you polish your interview skills to shine during those crucial moments.
✨Show Your Passion Online
Create a simple portfolio showcasing any relevant experience, even if it's just customer service experience from part-time gigs. Share it on platforms like LinkedIn to make yourself more visible to employers like ReFood. It’s all about getting your name out there and showing you’re keen to learn!
We think you need these skills to ace Customer Service Apprentice in Bentley
Some tips for your application 🫡
Show off your communication skills!:In customer support, being able to communicate clearly and effectively is key. When writing your application, make sure to highlight any relevant experience where you've had to support or assist others, whether that's in a job, volunteering, or even in school projects. We want to see how you express yourself and ensure that your enthusiasm comes through!
Tailor your CV to the support role:Your CV should reflect skills that are essential for customer support, like patience, problem-solving, and empathy. Highlight any instances where you've handled difficult situations or resolved conflicts, even if they're not from a formal job. This is your chance to prove that you have the right mindset for an apprenticeship with us at ReFood.
Include relevant coursework or certifications:If you've taken any courses related to customer service or communications, shout about them! This could be anything from online courses to workshops. Certifications show us you're serious about getting into the field and help us see your commitment to learning more in your apprenticeship.
Express your willingness to learn:Since this is an apprenticeship, showing that you’re eager to learn and grow is really important. In your cover letter, share specific reasons why you want to join ReFood and how you're looking forward to gaining hands-on experience in customer support. We love candidates who are enthusiastic and ready to dive into the learning process!
How to prepare for a job interview at ReFood
✨Mastering Communication Skills
As a customer support apprentice, showcasing your verbal and written communication skills is essential. Think about past experiences where you've had to resolve issues or clarify misunderstandings – be ready to discuss these during your interview. Remember, it's all about demonstrating your ability to empathise with customers and provide effective solutions.
✨Brush Up on Product Knowledge
Get familiar with the products or services offered by ReFood. Being knowledgeable about what they sell not only shows your interest but also helps you answer possible technical questions about how you’d assist customers. Prepare to discuss how you would approach learning about new products and your strategy for staying updated.
✨Prepare for Scenario Questions
Expect interviewers to throw some real-life scenarios at you. Prepare for questions about how to handle difficult customers or complaints. They want to see how well you can think on your feet and apply your customer service skills in challenging situations. Try role-playing with a friend to feel more prepared!
✨Show Enthusiasm for Learning
Since you’re applying for an apprenticeship, the hiring team at ReFood will be looking for your motivation to learn and grow. Be ready to express your eagerness to absorb knowledge from seasoned professionals and how you plan to contribute to the team's success. Show them that you're not just looking for a job, but a pathway to build your skills!
