At a Glance
- Tasks: Manage customer enquiries, support sales, and build strong relationships.
- Company: Join ReFood, a leader in sustainable food waste recycling.
- Benefits: Competitive pay, additional out-of-hours support pay, and a supportive work environment.
- Other info: Full-time role with opportunities for career growth in a dynamic team.
- Why this job: Make a positive impact on the environment while developing your customer service skills.
- Qualifications: Experience in customer service and strong communication skills required.
The predicted salary is between 18900 - 23100 £ per year.
Location: Doncaster
Business: The ReFood AD plants operate as integrated recycling units, processing a variety of food wastes to produce renewable energy, heat and ReGrow, a nutrient-rich fertiliser for local farms. The plants also recycle the food waste packaging. The plants provide an environmentally sustainable solution for all waste producers looking for a safe method of diverting food waste from landfill.
The Position: Applications are invited for a Service Delivery Advisor to work at our ReFood Ltd, Doncaster Site. This is a full time, permanent position, working 37.5 hours per week, Monday to Friday.
As a Service Delivery Advisor your duties and responsibilities will vary based on the Company’s requirements but will include:
- Manage enquiries and queries via telephone and e-mail.
- Manage the customer account database; data entry, analysis, and customer KPI reporting.
- Provide administrative support to the Commercial & Logistics Team.
- Respond to complaints received from customers & follow-up service issues.
- Provide out-of-hours support on a Rota basis, which is paid additional to basic salary.
- Manage sales enquiries and fielding and forward them to the relevant salesperson.
- Complete supplier compliance questionnaires and ongoing management.
- Build strong relationships with both internal and external customers.
- Provide a sales support function for the ReFood sales team.
Requirements:
- Good formal education.
- Experienced in customer service and sales office environments.
- Ability to prioritize workload to ensure quick responses.
- Use your own initiative to resolve issues and be reactive.
- Be able to engage with customers and build strong, commercial relationships across a range of organisations and contact levels.
- Be commercially astute, business aware and financially literate.
- Good written and verbal communication and IT skills - must be proficient with MS Office, particularly Excel and Word.
Salary: Competitive Pay and Benefits
Please apply in writing with your CV and covering letter to HR Department, Ings Road, Doncaster, DN5 9TL or email. Please note that only shortlisted applicants will be contacted due to the high volume of CVs expected.
Closing Date – 15 September 2026
Customer Service Advisor in Bentley employer: ReFood
ReFood is an exceptional employer, offering a dynamic work environment at our state-of-the-art facility in Dagenham. We prioritise employee development and provide opportunities for growth within a company dedicated to sustainability and environmental conservation. Join us to be part of a team that values safety, innovation, and teamwork while making a positive impact on the planet.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor in Bentley
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at ReFood. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like ReFood before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Advisor in Bentley
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to ReFood:Your cover letter is your chance to shine! Tell us why you want to work at ReFood specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at ReFood!
How to prepare for a job interview at ReFood
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
